Download - The Big Picture of Training Needs Analysis
The Big Picture of Training Needs Analysis
Agenda What is TNA? 6 benefits of TNA TNA at 3 levels 6 steps to conduct TNA Methods to conduct TNA Sample questionnaire/format for TNA Summary
Training Needs Analysis (TNA)
o Is the process of identifying training needs o It aims to improve employee performance
Importance of TNAo Employee competencies help achieve business goalso Knowledge, Skills, and Abilities (KSAs) give a competitive
edgeo Training without proper Needs Analysis
- Won’t yield the desired results - Will waste training budgets
Flow of Training Needs Analysis
Poor Business Results Performanc
e Gap
Competency Issues
Training Needs
Six Benefits of TNA1. Helps identify performance gaps 2. Aligns training with organizational
objectives3. Determines the ‘Where’, ‘What’, and ‘Who’
factors of training
Six Benefits of TNA4. Provides a benchmark for training
evaluation
5. Reduces the risk of training failure6. Helps manage training budgets effectively
Specific AttainableMeasurable
Reasonable
Achievable Timely
Training Needs Analysis at 3 Levels
Organizational Analysis – TNA at the organizational level. Ex: SWOT Analysis
Task Analysis – Tasks to be performed on the job are analyzed; Knowledge, Skills, and Abilities needed to do those tasks are also analyzed
Individual Analysis – Who needs to be trained and what training is needed
Organizational
Task
Individual
Six Simple Steps to Conduct TNA3. Evaluate desired competencies – Make a list of the expected and trainable competencies
Six Simple Steps to Conduct TNA6. Consider the costs – For a specific training method & the extent of performance gaps addressed
Methods to Conduct TNASurveys – Conduct surveys or polls with sufficient sample size or include all employees
Observations – Watch the work of employees to identify performance gaps
Interviews – Collect data on performance gaps from each employee/groups of employees
Methods to Conduct TNACustomer Feedback – Provides valuable insights on performance gapsPerformance Appraisals – Find out individual training needsTests – Know training needs at an individual level or across the organizationAssessment Centers – Used for management development
Methods to Conduct TNAFocus Groups – On a specific issue, goal, task, or theme
Document Reviews – Collect data using organizational charts, planning documents, policy manuals, audits, etc. Advisory Committees – Gather data from consultants
TNA Questionnaire1. What is the business issue you want to solve
through training? 2. What are the performance issues of your
employees?3. What are the behaviors you want to change?
TNA Questionnaire4. What is your training goal?5. Who are your target audience (employees,
contractors, distributors, retailers, or others)?
6. Do you have any legacy material or documents related to the training?
TNA Questionnaire7. How do you want to deliver your training
(ILT, online learning, blended learning, on-the-job, mobile learning, game-based learning, microlearning, video-based learning, or any other format)?
8. Is it for a regulatory or compliance requirement?
9. In how many languages do you need courses?
SummaryTraining Needs Analysis helps identify the training needs in your organization to improve the performance of employees through relevant training. Capture training needs using the TNA questionnaire.