October 23–25, 2014
THE CHANGE MATRIX
Unique and Useful Guidelines for Managing Change
2
Backdrop for Change
The Change Matrix: Unique and Useful Guildlines for Managing Change
• Why and for what reason– Advance in Technology
• Information• System of Systems and Processes
– Competition• Capture more of the market• New Opportunities
3
Using Matrix of Change
• Four Step Process– Determine Business Objectives ... what matters
most – Highlights Interaction of what matters and the
possibilities/difficulties of one to another– Stakeholders involvement and feedback to the
change– Guidelines for the pace of change, sequence,
feasibility, and location of change
The Change Matrix: Unique and Useful Guildlines for Managing Change
4
Matrix Change Management Origin
• The Matrix Change– Complex interrelationships surrounding change
• Inspired by works of Milgrom & Roberts
• Other Related Tools– Total Quality Management (TQM)– Quality Functional Deployment (QFD)
The Change Matrix: Unique and Useful Guildlines for Managing Change
5
Matrix of Change …How it Works
The Change Matrix: Unique and Useful Guildlines for Managing Change
• Graphical display– Reinforcing activities– Interfering activities
• Highlights interaction between complementary practice – Existing and Target Practices
• Emphasizing any one practice increases return to its complementary
• Likewise on deemphasizing one reduces returns
6
Constructing the Matrix• Current organization …where you are• Targeted organization … where you want to be
• Horizontal and Vertical Matrices
Horizontal axes – existing practices
Vertical axes – target practices• Metrics point of Interaction
+ Complementary
Weak/No Interaction
- Interfering Practices
The Change Matrix: Unique and Useful Guildlines for Managing Change
7
The Change Matrix: Unique and Useful Guildlines for Managing Change
Change Matrix Leaders …• Remove obstacles that impede change• Understands team dynamics• Continues to engage with members and
stakeholders• Are champions for change• Have a vision for change support by
Management
Supporting the Team
8
Management & Impact
The Change Matrix: Unique and Useful Guildlines for Managing Change
• Management involvement key– Communication and Feedback
• Employee surveys• Newsletters• Customer Forums
– Stakeholders Involvement (internal & external)• Change Matrix Meetings• Surveys• Small Group Trials
Difference between failure or success!
9
The Change Matrix: Unique and Useful Guildlines for Managing Change
Summary
• The Change Matrix helps to focus organizational targets– New Opportunities– Competition– Market Shares
• Building a better product requires ownership– Internal and external …adding value
• Communicate!!!!
10
Questions
The Change Matrix: Unique and Useful Guildlines for Managing Change
