T H E
COMPLETE GUIDE T O S E L L I N G S A N D A L S
VOTED THE WORLD ’S LEAD ING AL L - INCLUS IVE RESORTS
GREAT EXUMATHE BAHAMAS
NASSAUTHE BAHAMAS
USA
FLORIDA
CUBA
HAITI
PUERTORICO
PANAMA
COLOMBIA VENEZUELA
GUYANA
COSTARICA
DOMINICAN REPUBLIC
JAMAICA
GRENADA
ANTIGUA
SAINT LUCIA
BARBADOS
TURKS & CAICOSISLANDS
MIAMI
ATLANTICOCEAN
CARIBBEANSEA
CUBA
COLOMBIA VENEZUELA
GUYANA
PANAMACOSTARICA
HAITI DOMINICAN REPUBLIC
PUERTORICO
USA
FLORIDA
MIAMI
NOT TO SCALE
2 0 1 6
19 Years Running
2 0 1 6
21 Years Running
For over 35 years Sandals Resorts has established a strong relationship with you, our valued travel agent partners. We’ve listened to your needs and you can now book direct through our unique tour operator by visiting sandals.co.uk/agents or beaches.co.uk/agents. Alternatively, call our experienced travel advisors on 0808 164 3459.
So what’s taken us so long? As the World’s Leading All-Inclusive Resorts it’s only natural for us to want to be the best. Therefore we’ve been working hard to provide the following:
• A brand new booking system, available through sandals.co.uk/agents and beaches.co.uk/agents (see page 8-9)
• A team of experienced travel advisors, simply call 0808 164 3459
• Availability for both air-inclusive and accommodation-only bookings up to two years in advance
• Our price promise guarantee, the price you book is the price your clients pay
• Low deposits of only £150 per person (please note: full payment due if booking within 71 days of departure)
• A 24/7 UK helpline
• 100% Financial Protection: We are fully bonded with the Association of British Travel Agents (ABTA Y6413) and hold an Air Travel Organisers’ License (ATOL 11174) issued by the Civil Aviation Authority (CAA)
THE WORLD'S LEADING ALL-INCLUSIVE RESORTS
HAS LAUNCHED A UNIQUE TOUR OPERATOR
What’s in it for you?
• The most competitive pricing, giving you complete peace of mind
• Competitive commission levels
• Bigger and better booking incentives (see page 10-11)
• Advanced training, including FAM trips to the Caribbean
• More marketing opportunities
Sandals Resorts operated by Unique Caribbean Holidays Ltd.
PIRATES ISLAND WATERPARK INCLUDED
5-STAR GLOBAL GOURMET™ DINING INCLUDED
If you have clients looking for the very best Caribbean holiday experience, look no further than a Sandals or Beaches Luxury Included® Resort. Scattered amongst the dreamlike, tropical islands of Jamaica, Saint Lucia, Antigua, the Bahamas, Grenada, Barbados and Turks & Caicos are 19 incomparable resorts, all of which give your clients everything they’d find at a 5-star resort; the only difference is that everything is included and unlimited.
SANDALS & BEACHES RESORTS CHEAT SHEET
Nobody knows the Caribbean better. Our resorts are always located on the calm side of the island, where offshore reefs protect our beaches and create clear waters, perfect for swimming, boating, playing – or just soaking up the Caribbean sun. Plus, westerly facing views offer the best sunsets.
Only at Sandals & Beaches Resorts can guests dine around the world without leaving the resort, with up to 16 specialty restaurants per resort at Sandals and up to 20 per resort at Beaches. That means your clients can discover the most authentic cuisine, created by top chefs using the freshest ingredients.
Sandals & Beaches offer the most unique suites in the Caribbean. At Sandals they are so exotic, so luxurious and so romantic, that they are called Love Nest Suites®. At Beaches they come in all sizes, from sprawling beachfront family suites to cosy garden cottages. Our accommodation offers every conceivable luxury.
At Sandals & Beaches, premium brand drinks are always included, always unlimited, 24/7, at up to 11 bars per resort at Sandals and up to 15 per resort at Beaches. Each bar includes Appleton Estate rum and unlimited pours of six varietals of Robert Mondavi Twin Oaks wines, bottled exclusively for our guests.
Sandals & Beaches elevates personal service, with Butlers trained by the Guild of Professional English Butlers included in top-tier suites. On arrival your clients will be presented with a mobile phone to call their Butler as and when required. From that moment on, every need is catered for.
It’s not just that we include more land sports than any other resorts, it’s the quality of the land sports we provide and the facilities we offer. From tennis courts with stadium seating and beach volleyball on pillow-soft sands to state-of-the-art fitness centres with top-of-the-line equipment.
As the experts in destination weddings, Sandals offer a FREE† Beautiful Beginnings wedding so that your clients can celebrate their special day with elegance and simplicity. Plus they will get their very own personal resort wedding planner to ensure their day goes without a hitch.
From the moment your clients arrive, we start taking care of them. After a long flight they are able to unwind in a comfortable airport lounge before being whisked off to enjoy all of the sumptuous services and amenities of their chosen resort. Once in-resort everything is taken care of, including tips and taxes.
Sandals & Beaches include unlimited scuba diving for certified divers, with two 1-tank dives, or one 2-tank dive – every day of guests’ stay. Beginners and kids can take advantage of our PADI® programmes^ so they too can enjoy the underwater world. We provide the very best dive boats, dive professionals and dive sites.
No other resort caters to the wishes of kids like Beaches, with all-inclusive, supervised enrichment programmes for every age including our V.I.K (Very Important Kids) Camp. Plus, all of our nannies are certified and provide unlimited care, all day, every day at no extra charge.
Only Beaches has the best waterparks in the Caribbean, where kids of all ages will have a blast. Pirates Island is a fantasy world filled with gigantic waterslides, kid-friendly pools and juice bars. There are also lazy rivers, as well as the Caribbean's only surf simulator (at Beaches Turks & Caicos).
Sandals and Beaches Resorts have the largest water sports operation in the Caribbean. We include snorkelling, paddle boarding, sailing, water-skiing and so much more. Plus we provide top-of-the-line equipment, and complimentary instruction. It’s all included, all unlimited, all the time.
Luxurious quality and over-the-top indulgences are hallmarks of Sandals & Beaches Resorts, and their award-winning Red Lane® Spas are renowned as the ultimate Caribbean spa experience. Plus, take advantage of plunge pools, steam baths and saunas, all of which are free to use.
Our partnership with Sesame Street® makes Beaches the only Caribbean resorts where the kids can play every day with the cast of characters. Enjoy a Character Breakfast^, watch a parade, bake cookies with Cookie Monster, dance with Zoe or explore outer space with Elmo.
Tee off at a Sandals or Beaches resort with unlimited golf in Jamaica, Saint Lucia & Great Exuma, Bahamas including complimentary green fees* and roundtrip transfers. Add in the exquisite tropical scenery and breath-taking vistas and you'll feel like you're truly in a golfer's paradise.
CARIBBEAN'S BEST BEACHES UNIQUE SUITES BUTLER ELITE
PREMIUM BRAND DRINKS INCLUDED LAND SPORTS INCLUDED
FREE WEDDING INCLUDED TIPS & TAXES INCLUDED
SCUBA DIVING INCLUDED
KIDS PROGRAMMES INCLUDED
WATER SPORTS INCLUDED
RED LANE® SPA INCLUDED
SESAME STREET® INCLUDED
UNLIMITED GOLF INCLUDED
*Terms and conditions apply. Mandatory caddies at cost. ^At cost. †Minimum 3 night stay. Government & administration fees apply.
^
^ ^
^
^
^ ^
Sandals Royal Caribbean Resort & Private Island
Sandals Regency La Toc Golf Resort & Spa
Sandals Royal Bahamian Spa Resort & Offshore Island
Sandals Grande Antigua Resort & Spa
Sandals LaSource Grenada Resort & Spa Sandals Barbados Beaches Turks & Caicos
Resort Villages & Spa
Sandals Ochi Beach Resort
Sandals Inn Sandals Halcyon Beach
Sandals South Coast
Sandals Montego Bay Sandals Grande St. Lucian Spa & Beach Resort
Sandals Emerald Bay Golf, Tennis & Spa Resort
Sandals Royal Plantation
Sandals Negril Resort & Spa
Beaches Negril Resort & Spa
Beaches Ocho Rios – A Spa, Golf & Waterpark Resort
Sand
als
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Sand
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Sand
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EMER
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Sand
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NEG
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GRA
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BARB
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LASO
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FEATURES & FACILITIESRound-trip Airport Transfers
Scuba Diving
Adult-only Restaurants
Pirates Island Waterpark
Skypool Suites
Nightly Entertainment
Tennis Courts
Liquid Nightclub
Millionaire Suites
Red Lane® Spa^^
Bars
Trench Town
Swimming Pools
Transfer Time (in minutes)
Certifi ed Nannies
Snorkelling
Resort Wide Wi-Fi
7
10(MBJ)
8
227
5
4
5(MBJ)
9
255
4
3
60(UVF)
9
331
8
1
90(KIN)
5
74
2
7
10(NAS)
10
404
8
4
75(MBJ)
7
226
5
3
75(UVF)
6
169
7
3
75(MBJ)
9
186
7
3
5(GND)
10
257
6
1
10(MBJ)
3
52
2
5
90(UVF)
12
311
6
4
75(MBJ)
9
360
7
3
15(GGT)
11
249
5
7
90(KIN)
16
525
11
6
15(SAT)
11
373
7
5
90(KIN)
7
222
7
3
15(BGI)
11
280
7
10
15(PLS)
20
758
15
2
Luxury Rooms
Offshore Island
Room Service
Xbox® Play Lounge
Swim-up Suites
Stay at One, Play at Another
Golf
Groups & Meetings Facilities
Rondoval Suites
Red Lane® Spa Fitness Centre
Swim-up Pool Bars
Scratch DJ Academy
Gourmet Restaurants
Rooms
Supervised Kids Camp
Waterskiing
Tips & Taxes
* * * * *
^
* *
^
* * * * *
^
* * * **
^
*
*Valid for Club/Concierge and Butler Elite guests only. **Valid for Butler Elite guests only. ^Available at a nearby Sandals resort. ^^Treatments at cost.
Every Sandals and Beaches resort offers the same high-standard of luxury and quality but with a completely unique holiday experience. So whether you have clients looking for a romantic getaway, a spa retreat, an island adventure or a family holiday, we are sure to have the perfect resort to suit their needs.
FIND THE PERFECT RESORT
BAHAMASANTIGUA
GRENADA BARBADOS TURKS & CAICOS
SAINT LUCIAJAMAICA
1 10 1413
5
3 12
16 17 19
7
2 11 15
6
4
8
9
St. John's
13
Gros Islet Castries
11 10
12
NegrilWhitehouse
Montego Bay
1 2
7
Ocho Rios
5 6 9
4 8
3
Nassau
Great Exuma
14
15
St. George
16
St. Lawrence Gap
Providenciales
19
STILL CAN'T DECIDE? TRY OUR ISLAND HOPPING ITINERARIESWith so much to see and do, we understand how hard it must be for your clients to settle on just one Caribbean island, let alone choose from our 19 luxurious resorts, so why not create the holiday of their dreams and combine two or more resorts in one amazing holiday?
Sandals Royal Barbados – Coming Soon18
18
17
Our brand new booking system is easy-to-use and allows you to book whenever and wherever you like. Browse our resorts and room categories, compare prices and book your clients the holiday of a lifetime.
BOOKING SYSTEM “HOW TO” GUIDE
STEP 1: Visit sandals.co.uk/agents or beaches.co.uk/agents
STEP 2: Enter your ABTA number/username and password
STEP 3: Click ‘LOGIN NOW’
HOW TO LOG IN
STEP 1: Visit sandals.co.uk/agents or beaches.co.uk/agents
STEP 2: Click ‘SIGN UP’ to complete the travel agent registration form
STEP 3: Our Agency Sales department will contact you with your ABTA number/username and password. In the meantime, please don’t hesitate to contact our experienced travel advisors on 0808 164 3459.
HOW TO REGISTER
STEP 1: Complete the fields within the search box. Begin by choosing either ‘Hotel + Flight’ or ‘Hotel Only’
STEP 2: For those looking to island hop, be sure to click ‘Multi-Centre’
STEP 3: Don’t forget to enter any valid promo codes (one per booking)
STEP 4: Once your client’s holiday requirements have been entered click ‘Search Sandals Holidays’
STEP 5: Select the resort/room category required (do this for each island if more than one)
STEP 6: For flight-inclusive quotes, select the flights required (including internal flights for island hopping holidays)
STEP 7: If your clients are looking to fly in style, now’s the time to upgrade their flights
STEP 8: Select any additional extras such as lounge passes or Island Routes Adventure Tours
HOW TO SEARCH
SKIP THIS STEP IF YOU HAVE
ALREADY RECEIVED YOUR USERNAME
& PASSWORD
TOP TIP – Use our handy flight availability calendar which will show you the cheapest days for
your clients to fly within the month searched.
HOW TO BOOK
STEP 1: Check that all components within your clients ‘HOLIDAY SUMMARY’ are correct
STEP 2: Enter your full name (first and last) under ‘AGENT DETAILS’
STEP 3: Enter your client’s details, including their names and date of births
STEP 4: Once all fields have been completed, confirm the holiday booking by clicking ‘BOOK YOUR SANDALS HOLIDAYS NOW’
MANAGE YOUR BOOKINGS
Keep track of all reservations made under your ABTA number/username by visiting the ‘Manage Bookings’ section of our booking system. This includes those made over the phone with our experienced travel advisors.
Here you will be able to view each individual reservation and print documents as required, including the booking confirmation, ATOL certificate and e-tickets (available 40 days before the departure date).
1-4 BOOKINGS PER YEAR
Benefits:• Sales support
• Status logo (as above)
• Sell & Go! Nights: Process 60 days in advance
• Sell & Go! Nights: Deluxe room to be requested
5-9 BOOKINGS PER YEAR
Benefits:• Sales support
• Status logo (as above)
• Sell & Go! Nights: Process 70 days in advance
• Sell & Go! Nights: Deluxe room to be requested
10-14 BOOKINGS PER YEAR
Benefits:• Sales support
• Status logo (as above)
• Sell & Go! Nights: Process 80 days in advance
• Sell & Go! Nights: Club/Concierge room or suite to be requested
• VIP Pack: Includes a Sandals-branded tote bag, polo shirt, lanyard, pen, pin and more
15+ BOOKINGS PER YEAR
Benefits:• Sales support
• Status logo (as above)
• Sell & Go! Nights: Process 90 days in advance
• Sell & Go! Nights: Butler suite to be requested
• VIP Pack: Includes a Sandals-branded tote bag, polo shirt, lanyard, pen, pin and more
• Sandals-branded suitcase
• Invitation to our yearly events exclusively for Platinum members (regional)
As a member you will benefit from:• Sales support
• Status logo (depending on the number of bookings produced)
• Sell & Go! Nights: Process 365 days in advance
• Sell & Go! Nights: Butler suite to be requested
• Sell & Go! Extra Room: Able to have 1 extra room at same time for immediate family based on space availability in an entry level room at Beaches Resorts only
• Resort Benefits: $100 Island Routes Adventure Tours credit, free entry-level PADI Scuba Diving certification and free Re-Tie the Knot
• Invitation to the annual S.T.A.R Awards where you will receive a plaque, membership VIP card and 2 VIP luggage tags
We understand that behind every great brand is an even greater team. Ours happens to incorporate the best professionals in the travel industry – including travel agents like you.
To thank you for your support and commitment to our brand and each of our Luxury Included® resorts, we have a variety of perks and incentives for you to take advantage of.
THE BEST BENEFITS IN THE INDUSTRY
FREE DAY PASS
If you are in the Caribbean on holiday or passing through on a cruise ship, come and experience one of our Luxury Included® resorts. Relax on our white sand beaches; enjoy 5-Star Global Gourmet™ dining and partake in every land and water sport possible.
SELL & GO! TO PARADISE
Struggling to decide on your next getaway? We’re going to make that decision easier for you by giving you a FREE night (or 3!). For every booking that you confirm, free nights will be awarded. Plus, the higher the room category, the more nights you will earn!
• Book a Butler Elite suite and earn 3 nights
• Book a Club/Concierge room or suite and earn 2 nights
• Book any other room and earn 1 night
SANDALS SPECIALIST
CHAIRMAN'S ROYAL CLUB
Become an expert in selling the World’s Leading All-Inclusive Resorts with our brand NEW ‘Sandals Specialist’ programme.
Become a member of the Chairman’s Royal Club, an elite group for travel agents that sell more than 100 rooms per calendar year.
500 ROOMS PER CALENDAR YEAR
100 ROOMS PER CALENDAR YEAR
250 ROOMS PER CALENDAR YEAR
ORDER OUR BRAND NEW BROCHURE
Within our brand new brochure you will fi nd an array of information to help you sell more. Not only do we provide information on getting to the Caribbean, including a variety of airlines, we also provide an overview of our Luxury Included® concept, as well as full details on each of our 19 resorts. So whether you have clients looking for a romantic getaway, a spa retreat, an island adventure or a family holiday, we are sure to have the perfect resort to suit their needs.
SIMPLY VISIT TRADE-GATE.CO.UK
Leah Marshall
HEAD OF SALESPHONE: 01202 823375MOBILE: 07889 [email protected]
Neil Read
AVON, CORNWALL, DEVON, GLOUCESTERSHIRE, HEREFORDSHIRE, SOMERSET, SOUTH WALES, WARWICKSHIRE, WEST MIDLANDS, WILTSHIRE & WORCESTERSHIRE
PHONE: 01275 390703MOBILE: 07771 [email protected]
Donna Brooks
CHESHIRE, CLWYD, DERBYSHIRE, EAST YORKSHIRE, HUMBERSIDE, LANCASHIRE,MANCHESTER, MERSEYSIDE, NORTH YORKSHIRE, NOTTINGHAMSHIRE & WEST YORKSHIRE
PHONE: 01942 894050MOBILE: 07740 [email protected]
Audrey Singh
KENT, LONDON, SURREY & SUSSEX
PHONE: 01424 883511MOBILE: 07740 [email protected]
Gary Atwell
CUMBRIA, CLEVELAND, DURHAM, NORTHUMBERLAND, SCOTLAND & TYNE & WEAR
PHONE: 01324 825582MOBILE: 07836 [email protected]
Vanessa Barrow
AGENCY SALES MANAGERPHONE: 0207 590 [email protected]
Lorraine Adams
BEDFORDSHIRE, CAMBRIDGESHIRE, ESSEX, HERTFORDSHIRE, LINCOLNSHIRE, NORFOLK & SUFFOLK
PHONE: 01376 344491MOBILE: 07740 [email protected]
Lisa Wells
AGENCY SALES SUPERVISORPHONE: 0207 590 [email protected]
Faye Shepherd
BERKSHIRE, BUCKINGHAMSHIRE, CHANNEL ISLANDS, DORSET, HAMPSHIRE, ISLE OF WIGHT, MIDDLESEX, NORTHAMPTONSHIRE, OXFORDSHIRE & PART OF SURREY
PHONE: 01256 332311MOBILE: 07740 [email protected]
Georgia Small
AGENCY SALES ASSISTANTPHONE: 0207 590 [email protected]
FOR MORE INFORMATION ON THE WORLD’SLEADING ALL-INCLUSIVE RESORTS
Contact your local business development manager Call Agency Sales 020 7590 0210 Email [email protected] Visit sellingsandals.co.uk OR TO BOOKVisit sandals.co.uk/agents or beaches.co.uk/agentsAlternatively, call our experienced travel advisors on 0808 164 3459
100% FINANCIAL PROTECTION11
ABTA No.Y6413