John Newton,Founder and CTO@johnnewton #AlfrescoSummit
My Theme This Year…
BUSINESS IS OLD AND FAT.“
”
“The business sector appears to be getting ‘old and fat.’ … It is getting fat because it is old.”Brookings Institute – July 2014
Total Factor Productivity
OLD ITIS THE PROBLEM,
NOTTHE SOLUTION
Source: Productivity and Potential Output Before, Duringand After the Great RecessionFederal Reserve Bank of San Francisco, June 2014
Industry Total Factor ProductivityGrowth by Subgroup
Stone Knives and Bearskins!
Not ECM!!!
RawMaterials Supplier R&D Marketing Sales Retailer Customer
Reimagining the Value Chain“Major changes will soon alter the assumptions used to plan strategically in every industry, including shifts in technology
that make previously impossible business designs now possible.” – Gartner, March 2014
New Scale of Information & Process
“Five apps for unfocused minds” by Lucy KellawayFinancial Times, February 10, 2014
20th Century Workplace is No Longer Fit for Purpose
Hailing Frequencies Open??!!!
Tough Global CompetitionCompany Results in Delivering IT
Projects by Region
North America
Latin America
Africa
Europe
Asia46 31 29
41 23 35
67 29 78
47 39 43
76 58 76
Delivered on Time
At or Below Budget
100% of Scope
Gentlemen!WE NEED TO SAVE COSTS!You are going on the Away
Team!!!
Let’s Get Digital
What is the Digital Enterprise?“Digital business is not the decade-old concept of e-business in a new wrapper. It
is a radically different and more disruptive change.”Gartner, What the Board of Directors Needs to Know about Digital Business
PEOPLE, BUSINESS & THINGS
New Business Designs Around
What is the Digital Enterprise?“Digital business is not the decade-old concept of e-business in a new wrapper. It
is a radically different and more disruptive change.”Gartner, What the Board of Directors Needs to Know about Digital Business
CUSTOMERS, PARTNERS & VALUE CHAIN
Integrate
What is the Digital Enterprise?“Digital business is not the decade-old concept of e-business in a new wrapper. It
is a radically different and more disruptive change.”Gartner, What the Board of Directors Needs to Know about Digital Business
Blurred lines between
PHYSICAL & DIGITAL
What is the Digital Enterprise?“Digital business is not the decade-old concept of e-business in a new wrapper. It
is a radically different and more disruptive change.”Gartner, What the Board of Directors Needs to Know about Digital Business
SPECIALIZATION
Agility Over
What is the Digital Enterprise?“Digital business is not the decade-old concept of e-business in a new wrapper. It
is a radically different and more disruptive change.”Gartner, What the Board of Directors Needs to Know about Digital Business
EVERY INDUSTRY
Impacts
Digital engagement of customers
Digital engagement of employees or
partners
Automation
30
24
14
9
14
21
21
16
16
10
18
19
15
19
10
Ranked 1st Ranked 2nd Ranked 3rd
NOT JUST E-BUSINESS
Strategic Priority of Digital Initiatives
Source: McKinsey Digital Trends, June 2014
WHY IS THIS IMPORTANT ?
Overall, n=850
New business or profit pool
Competitive advantage
Keeping pace with competitors
Cutting costs
31
5
7
5
14
97
9
20
26
42
79
11
22
25
21
65
20
20
13
12
126
54
31
30
11
Don't know < 4% 5-9% 10-14% > 15%
Expected share of organizations’ overall growth from digital, next 3
years
Re-inventing Business Models anda New Value Chain
Digitize end-to-end customer experience
Digitize products and services as part of the
value ecosystem
Create trusted machines
Digital Customer Experience
CUSTOMERSource enhanced
operational capabilities within a dynamic ecosystem
Drive rapid customer-centric innovation
Digitize for agility over efficiency
Digital Operational Excellence
ENTERPRISE
Data information & Insights
New digitally enhanced
products and services
Digital Business is Not Bound by Four Walls
In-house Secure
In-house Apps
Enterprise Apps
Operational Systems
Relevant Customer Information
Mobile Apps
Systems of Engagement
Cloud-based Collaboration
Firewall
Mobile & Contract Workers
Process Process
Process
Content & Process Equilibrium
Business Systems
Ad Hoc Collaboration
SharedFile
Services
InternetContent
BusinessCriticalContent
ECM
Shared Drives
Manufacturing
DigitalIntegration
Service
Processing
Sourcing
Archiving
Products &Internet of
Things
Marketing
Design
Productivity in the Digital Enterprise
NO MORE MEETINGS!!!
Digital Workers in the Digital Enterprise
Fast
User Centric
Supporting Collaboration
Enhancing Productivity
Enabling Knowledge Work
Place Independent
Network Independent
Device Independent
Expectations in the Workplace
Source: Scania AB – Vehicle Manufacturer
New Digital Government
Responsiveness to Citizens
Openness and TransparencySupport of Commerce
Shared Services
Mobile Access
Integration with Social
Media
Customer-centric
services
Location specific services
Smart Data
Meaning
Predictive Data
Paper-less Forms
Scanning
New Digital Banking
New Digital Manufacturing
Top Employees
CustomerSatisfaction
ValueGrowth
Profitability
Suppliers
Production &
Logistics
Purchasing
Commercial
Operations Network
Sales & Marketing
Services
R&D Network
Internet of
Things
Maintenance
Coordination
Source: Scania AB – Vehicle Manufacturer
Content and Process are at the Heart of the Digital Enterprise
CUSTOMERENTERPRISE
Data information & insights
New digitally enhanced products
and services
PROCESS
COLLABORATION
CONTENT
CONTENT
Content in the Digital Enterprise
Pull Business Context
Push Relevant Content
9%Create/Capture
DocumentsScanned Images
FormsWeb
1%Manage
SecureControlAccessIndex
90%Deliver/Consume
Productivity Apps
Application Composition Framework
User-centric services
Context & Intelligence Services
Core Content & Control Services
Productivity Services
Data Control Architecture
A Digital Productivity Stack
Productivity Applications
Customer Relationship
Apps
Product Innovation
AppsHR Apps
Integration Easy Agile
Productivity Apps
Marketing Apps
Productivity Apps Integrating the New Value Chain
CUSTOMERENTERPRISE
PROCESS-DRIVEN
AD HOC
OPERATIONAL SYSTEMS
CUSTOMER ENGAGEMENT
Distribute
Insights
Sourcing
Manufacturing
Case
Service
ProductPublishing
Marketing
Contracting
Design
Planning
CollaborateProcess
Innovation at the Speed of SaaS
AgileDevelopment
User Testing& Analytics
MobileFirst
ContinuousDeployment
Agility in Decision Making
Quick Application Composition
User Flows Modeling Configuration Views
Process & Content
HTML5
Device-independent
Role-based
RESTful APIs
Application Composition Framework
Configuring the Digital Workplace
Simple
Smart
Solid
User
Search
Content
Case
Process
Control
Collaboration
Analytics
Sync
Productivity Services
Productivity Services
Innovation at the Speed of Open Source
Search
Analytics
User Interface
Process
Fascinating!Faceted Search
on my Tricorder!!!
Active Folders
Categories
Virtual Folders
Process
Lifecycle
View
Business
Entity
Actions
Roles
Inbox
Conversations
Analytics
CASE
ID
Context
Audit
Team
Automatic Delivery
Captain!If we don’t
install the new Activiti,
she’s going to blow!!!
Analysis and Insight
Google Glasses?!
Captain, these people are quite
primitive!!!
Processes Extend Beyond the Firewall
Offshore Developmen
t
US ProfServices
EU Division
Sync
Syn
c
Sync
Alfresco inthe Cloud
CONSULTANT
Approve
Annotate
Workflow
Workflow
Workflow
Workflow
CUSTOMER
Simple Smart
Connected ControlIdentity
Distributed Data
On-Premise
Cloud
Data Control Architecture
Foundation Systems For Hybrid
Plumbing Content and Process with
the New Enterprise Apps Landscape
On-Premise Cloud-based
Next Generation Productivity Architecture
CUSTOMERENTERPRISE
New digitallyenhanced products
& services
Data Information& Insights
Digital operationalexcellence
Digital customerexperience
Productivity Apps
Application Composition Framework
User-centric services
Context & Intelligence ServicesCore Content & Control Services
Productivity Services
Data Control Architecture
ADVANCED SEARCH
ANALYTICS
PROCESS
HYBRID
Smarts…Here Today
INSTANT SEARCH
OFFICE INTEGRATION
MOBILE AND INTELLIGENT SYNC
DIGITAL ASSET MANAGEMENT
Simple…Here Today
Productivity Roadmap
Simple Mobile First
Mobile Sync nShare
MobileApps
SearchUX
AnalyticsUX
Intelligent, Configurable Apps
Contracts ExtranetCollab
AppConfig
RecordsMgmt
ActiveFolders
Extend Governance & Control
HTML5Access
SyncServices
GoogleDrive
Salesforce
Off365SPNT
Smart Platform and Architecture
Analytics AdvSearch
BPM ElasticScale
AWS &VMware
LiteAPIs
Simple
Responsive
Customer-centric
Digital Customer Experience
CUSTOMER
Smart
Connected
Agile
Digital Operational Excellence
ENTERPRISE
Uniting People, Processes,Information and Systems
The Digital Enterprise
@johnnewton#AlfrescoSummit