Do you want to be more profitable and maintain higher levels of customer satisfaction?

INVOLVE YOUR EMPLOYEESBusinesses with involved employees

have 22% higher profits

and 10% higher customer satisfaction

But only 13% of the world’s 1.3bn full-time employees are involved in

their businessSO WHAT’S GOING WRONG?

WHAT CAN YOU DO ABOUT IT?

We surveyed over 900 people globally71% complained of poor involvement – they called out:

Lipservice Leadership

“Not living the change while missions are laminated not lived”

Jargon Monkey“Corporate-style preaching with meaningless words”

It’s not enough to include employees – involvement goes deeper

MAKE SURE YOU:

“Heavy handed processes and continuous meetings with little value”

Command& Control

You’re on your own“No change in processes, training or follow-up provided”

Empty Story“Creating a story for change which has no compelling vision or strategy at its heart with leadership using email as the main source to disseminate information.”

Can’t see the forest for the trees

Talking shop

Aimless meandering

“Top-down orders, autocratic, hierarchical command without discussion”

“Communicating the ‘what’ and ‘how’ but missing the ‘why’, with no real context, reason or goal”

“Addressing short-term challenges, ignoring long-term issues, no sight of broader vision”

Source: Gallup, State of the Workplace: Employee Engagement Insights for Business Leaders Worldwide (2013)

Set a clear direction & purpose

of growth driver organisations have a clear company, team

or brand purpose source: The Growth Drivers Study

87%

Emotionally engage with your employees

Companies with engaged employees,

outperform those without by 202%

source:http://www.dalecarnegie.com/employee-engagement/engaged-employees-infographic/

202%

Focus on your employees strengths

engagement rate within teams led by managers who focus

on their strengths source:http://www.gallup.com/businessjournal/189074/no-managers-organizational-approach-doesn-work.aspx

61%

Follow-through with your plans and empower your

people to help youof our respondents want greater empowerment at work

of growth driver organisations have a clear capability strategysource: The Growth Drivers Study

63%

75%