Download - The future of Shared Services
The future of Shared ServicesCarryl Allardice, 11 April 2011
What will this presentation cover …
> Why share services?> What’s the Knowledge Council doing
about shared services?> What shared services models are there?> What matters now?> What are our options?
Why share services?
> Presumption in favour of shared services
> Leveraging buying power
> Following best practices
> Taking advantage of economies of scale
What’s the Knowledge Council doing about shared services?
> exploring cost effective ways of delivering services to support the core business needs of HMG
> making recommendations for implementing efficiency savings and transforming library and information service activities within HMG … to support greater exploitation of information resources
What has the KC Group done?
> Held a supplier event in February
> Engaged with Efficiency Reform Group
> Informed suppliers about:
- impact of CSR and transparency agenda
- need to consider different ways of offering services and collaborating
- need for innovation
Other efficiencies will come from …
> Storing print collections offsite
> Clustering
> Developing partnerships
What shared service models are there?
> Full shared service> Partial shared service> Outsourced service> Creative swiping > Mutualisation
What matters now?
> Working out where you are on the shared services spectrum
> Convening rather than controlling
> Re-using rather than duplicating solutions
> Sharing services to save jobs
What are our options?
> “a la carte” service offerings
> Joint working
> Responding 24/7 and mobile services
> Changing our culture
