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The Future of Work: Workforce 2.0
Tony CañasClient Advisor, Property and Casualty The Jacobson Group
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Industry TrendsHow is the industry changing?
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0
2
4
6
8
10
12
UnemploymentRates
Source: Bureau of Labor Statistics
Perc
enta
ge
Insurance Carriers and Related Activities
National
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Staffing Expectations
Maintain Staff, 30%
Decrease Staff, 9%
Source: The Jacobson Group and Aon 2019 Q1 Labor Market Study
61%of carriers expect to increase staff in the
next 12 months.
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0 2 4 6 8 10
Underwriting-Reinsurers
Accounting
Operations
Compliance
Sales/Marketing
Claims
Product Management
Underwriting
Analytics
Actuarial
Executives
Technology
Top Recruiting Challenges
Source: The Jacobson Group and Aon 2019 Q1 Labor Market Study
January 2019
January 2018
Positions rated 5 or above are considered moderate or difficult to fill.
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2
Industry Disruptors
1
4
3
6
5
8
7
Gig Economy
Artificial Intelligence
Fluid Work Environments
Creation of New Roles
Internet of Things
Insurtech
Comprehensive Demographics
Data Analytics
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Rise of Insurtech2014: Overall Insurtechcompany investment was $500M.
2018: Insurtech brought in $3.2B in revenue.
Source: FinTech Global
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Demographic TrendsAging Workforce
Growing Talent Gap
Increasing Diversity
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The Future of WorkLearn what the new workplace looks like.
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The New Workforce
Knowledge Worker
Gig Workers
Robots
Remote Employees
Job-sharing
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Workplace Reimagined
98% of companies have employees who work outside of the
corporate office.
20% of the workforce will be contractors
or temporary workers by 2022.
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Emergence of the Gig EconomyThe majority of Americans will be working through a “contractor arrangement” by 2027.
Source: Edelman
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Benefits of Contract WorkersProvide “breathing room” for companies with overloaded staff
Offer specialized expertise for special projects, like expanding into new regions
Source: Property Casualty 360
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Gen Z and MillennialsDifferent communication styles than the Boomer generation
Searching for challenging and purposeful work
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Leading in UncertaintyThe new workforce is becoming more complex.
Leaders must deal with more ambiguity in their decision-making.
Vision
Understanding
Courage
Adaptability
V
U
C
A
Source: Forbes
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Working with RobotsAutomation and cutting-edge data management redefine jobs.
Roles are being redefined, requiring a blend of technical knowledge and soft skills.
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How can your organization adapt to the changing industry?
Best Practices
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Now is the time for authentic business leaders to step forward and lead in ways that business schools don't teach.
Source: Forbes
““
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Lead in Complex EnvironmentsAdaptable
Self-Aware
Networked
Collaborative
Boundary-less
Empathetic
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Engage Gig WorkersTemporary workers prefer to be treated similarly to full-time staff.
Provide coaching and guidance for gig staff.
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Source: The Hartford, Harvard University, Intelligence Group
Attract Millennial and Gen-Z TalentOffer perks such as health care benefits, tuition assistance and paid time off.
Provide diverse opportunities with many career path possibilities.
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Retain Young ProfessionalsGive employees the ability to make a positive impact.
Provide constant and honest feedback.
Create a clear and objective evaluation system.
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Connect the dotsbetween individual
roles and the goals of the organization.
When people see that connection, they get a
lot of energy out of work. They feel the
importance, dignity and the meaning
in their job.
-Ken Blanchard, author
““
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Refresh Your CultureWhat would new people observe about your organization when they walk in the door?
What do you want them to observe?
How does your organization need to think/feel/work in order to realize your goals?
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Build an Inclusive EnvironmentParticipate in employee resource groups (ERGs).
Join affinity groups, communitiesand coalitions.
Hear from everyone.
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Thank You!Questions?
@jacobsongroup
jacobsononline.com
jcbsn.gr/JacobsonLI
@jacobsoncareers
Tony CañasClient Advisor, Property and Casualty The Jacobson [email protected]+ 1 (515) 707-0910
@TonyCanas4