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The Future-Ready CPA:Waves of Change,Oceans of Opportunity
Bill Sheridan, CAEOct. 25, 2016
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bli.cnf.io
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Poll: What generation do you belong to?
Bill Sheridan, CAEThe Business Learning Institute
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Our top challenge?
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“When the job is in the way of the
work, consider changing your
job enough that you can go back
to creating value. Anything less is
hiding.”
Seth Godin
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Top five issues impacting CPAs
1. Keeping up2. Information overload3. Doing more with less4. Being proactive vs.
reactive5. Complexity
Bill Sheridan, CAEThe Business Learning Institute
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Poll: What is your biggest challenge?
Bill Sheridan, CAEThe Business Learning Institute
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Poor reputation
No personal relationship
Inadequate staff to meet needs
Out-of-date technology
Fees were too high
CPA lacked expertise
Referral to a new firm
Poor responsiveness
CPA advice not proactive
0 1 2 3 4 5 6 7 8
Why SMBs leave their CPA / accountant
Bill Sheridan, CAEThe Business Learning Institute
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Source: CPA.COM Insight intothe CPA of the Future Study 2014
Only 8% of CPAs are future-ready
Future-ready is the capacity to be aware, predictive, and
adaptive of emerging challenges, tech innovations,
and trends and changes in business, population, and
social environment.
Bill Sheridan, CAEThe Business Learning Institute
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“You can’t stop the waves, but you can learn how to surf.”
– Jon Kabat-Zinn
Oceans of opportunity
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The faster you go, the farther ahead you have to
look.
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5 steps to becoming future-ready
1.Context 2.Certainty3.Capacity4.Competence 5.Core beliefs
Bill Sheridan, CAEThe Business Learning Institute
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Context
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“We stand on the brink of a technological revolution that will fundamentally alter the way we live, work, and relate to one another. In its scale, scope, and complexity, the transformation will be unlike anything humankind has experienced before.” -- Klaus Schwab, World Economic Forum
Bill Sheridan, CAEThe Business Learning Institute
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“In the next five years, game-changing technologies will transform every business process, including how we sell, market, communicate, collaborate, educate, train, and innovate.”
-- Daniel Burrus
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Source: Frey & Osborne,“The Future of Employment,” Oxford University
Race against the machines?
Bill Sheridan, CAEThe Business Learning Institute
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What does the future hold?
Bill Sheridan, CAEThe Business Learning Institute
Automation replacing routine tasks – higher order skills are needed to survive..
Alternative options to services and knowledge – automated or otherwise. Tax and audit implications.
Globalization, specialization and consolidation changing the landscape.
Domain expertise matters.
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Bill Sheridan, CAEThe Business Learning Institute
Are your offices, workspaces, and technology future-focused?
Do you know what your clients are facing now and in the future?
Are you using the language of the future or the past?
Will students and potential employees feel like they are traveling back in time when they walk through your door?
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Certainty
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Hard trends = future facts
Four hard trends:1. Government
regulation2. Technology3. Demographics4. Globalization
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Examples of trends:
Hard or soft?
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The new ‘Big Six’
Source: Gallup
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Disruption and RONIThe gap is widening, faster!
Source: Clayton Christensen, “Innovation Killers”
We think this is thetrade-off
Bill Sheridan, CAEThe Business Learning Institute
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Capacity
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6 ways to create capacity
• Maximize the software and tools you have• Use the latest, most efficient technologies• Workflow and process efficiency• Focus on your best ‘A’ clients• Communicate your services (cross-sell)• Engage your people
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Competency
Disruptions before they disruptProblems before you have themCustomer needs before they have them New opportunities before the competition
Anticipate
Source: Daniel Burrus
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#Futur-eReady
Is the capacity to be anticipatory (aware, predictive and adaptive) of emerging technology and trends in business, demographics, and the social environment impacting your organization and industry.
Bill Sheridan, CAEThe Business Learning Institute
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The researchThe latest research inside and outside the CPA profession re-affirms the top competencies and skills needed by accounting and finance professionals.
Bill Sheridan, CAEThe Business Learning Institute
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Top skills that accounting and finance professionals need today
BLI Research in 2015 with over 1,000 responses from all segments of the CPA profession identified these top skill needed to be successful in these rapidly changing times. This confirms and reinforces the research from the Conference Board, AICPA’s CPA Horizons 2025 report, Bersin, and Burrus Research.
75% covered by these
top 5 skills
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VALUE
Adding Insight for Action
Information
Wisdom
Knowledge
Data
Compliance
Reliance
Source: CGMA and DIKW Pyramid
VALUE
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Poll: What arethe top skills accounting and finance pros need to succeed?
Bill Sheridan, CAEThe Business Learning Institute
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TrustIntegrityObjectivityExcellence Lifelong learning
Core beliefs and values
Protect the core and stimulate progress
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5 steps to becoming future-ready
1.Context 2.Certainty3.Capacity4.Competence 5.Core beliefs
Bill Sheridan, CAEThe Business Learning Institute
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The Shift Change
LeadershipLearning
TechnologyGenerationsWorkplace
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Command & Control Connect & Collaborate
Episodic & PassiveJIT & Participative
Systems of RecordSystems of Engagement
On-Premise - Customized
SMAC – Social Mobile Analytics Cloud
A place you goWhat you do
Open, Collaborative, Flexible
Rigid, Cube farms
HierarchyNetwork
Generation GapGeneration Lap
Transactional Transformational
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Command & Control Connect & Collaborate
Episodic & PassiveJIT & Participative
Systems of RecordSystems of Engagement
On-Premise - Customized
SMAC – Social Mobile Analytics Cloud
A place you goWhat you do
Open, Collaborative, Flexible
Rigid, Cube farms
HierarchyNetwork
Generation GapGeneration Lap
Transactional Transformational
Incumbent practices,
resources and
institutions are in
decline.
New business
models, practic
es
and technologies
are emerging.
The challenge and opportunity is to
make the shift from the first curve to the second curve at the right time and with the right strategy.
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“How would you think differently about your strategy if you knew your advantage might not last?”
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Calendar: The No. 1 appSpend just one hour per week in the future
…
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“We are called to be architectsof the future, not its victims.”
R. Buckminster Fuller
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“The best way to predictyour futureis to create it.”
Abraham Lincoln
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Questions?
Bill Sheridan, CAEThe Business Learning Institute
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The Future-Ready CPA Firm
Bill Sheridan, CAEThe Business Learning Institute