The Human Resource ChallengeHema Ravichandar
Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
Infoscion Management ProcessInfoscion Management Process
Deploy3
Dev
e lop
4
Assess
5Reward, Motivate
& Recognize
6
AnalyzeLearn
& Improve
Professionally
Competent,
Happy and Prosperous
Best In Class Infoscions
Attract & Recruit1
Enable 2
Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
The HR Challenges…… The HR Challenges……
» To recruit, enable, empower and retain the best and the brightest– Create a readily deployable talent pool
– Competency Based Role Enabling
– Sustain Employee Motivation
– Address Compensation Challenges
» Enable IT in HR & improve processes to enhance productivity
Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
Deployable talent pool Deployable talent pool
– Focused and need-based lateral hiring
– Continue hiring from select campuses –
“Day 1” status
– Phased joining of campus recruits
Deployable Deployable
talent pooltalent pool
Sustain Employee Motivation
Competency Based Role
Enabling
CompensationChallenges
IT in HR & Processes
HR Challenges
Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
Competency Based Role EnablingCompetency Based Role Enabling
Identification of
• Streams, roles and competencies
• High potential employees
• Design and deployment of Training, Mentoring
and Appraisal mechanisms
• Integrated Continuous Education
Sustain Employee Motivation
Competency Competency Based Role Based Role
EnablingEnabling
CompensationChallenges
IT in HR & Processes
HR Challenges
Deployabletalent pool
Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
Software Engr
ProgrammerAnalyst
Resident ProjectCoordinator
Project Manager
Grp Proj Mngr
Prod Dev Mngr
Delivery Mngr
Resident Project Manager
Account Mngr
BusinessSupport Mngr
Technical Specialist
TechnicalArchitect
Sr. TechnicalArchitect
Principal Architect
Program Manager
Senior Program Manager
BusinessAnalyst
AssociateConsultant
Consultant
Sr. Consultant
Principal Consultant
Sr. Principal Consultant
Streams & RolesStreams & Roles
Project Management
Project Management
CustomerInterface
CustomerInterface
ProgramManagement
ProgramManagementTechnicalTechnical Domain
Consulting
Domain Consulting
Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
Software Engineer
Programmer Analyst
Resident Project Coordinator
Project Manager
Group Project Manager
Product Development Manager
Delivery Manager
Analytical Ability
Innovation
Team Working
Team Leadership
Communication/Business Communication
Customer Orientation
Planning & Organizing
Change ManagementCommercial Orientation
Strategic Thinking
Behavioral Competency Framework Illustrative - (Project Management) Behavioral Competencies
Behavioral Competency Framework Illustrative - (Project Management) Behavioral Competencies
Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
Software Engineer
Programmer Analyst
Resident Project Coordinator
Project Manager
Group Project Manager
Product Development Manager
Delivery Manager
Quality Planning & Practice
Technical Knowledge
Programming
Testing
Design
Analysis
Presales
Technical Competency FrameworkIllustrative - (Project Management) Technical Competencies
Technical Competency FrameworkIllustrative - (Project Management) Technical Competencies
Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
Integrated Continuous Education @ InfosysIntegrated Continuous Education @ Infosys
Technical Training
Quality Process Training
PersonalEffectiveness
& MDP
Infosys Leadership
Systems
Infosys Leadership System
InfosysVision &Values
People
Work
Business
Teamwork
PersonalEffectiveness
DevelopingLeaders
Creating PositiveWork Environment
OrganisationalSavvy
CustomerPartnering
DrivingChange
Performance
Focus Technology
Entry Level•Generic & Stream Spcific - Infosys Quality System
Software Engineer•Configuration Management•Defect Prevention•Introduction to CMM
Prog. Analyst
•Group Review•Defect Prevention•Internal Auditor’s Training
Program Manager
•Implementing CMM•Statistical Process Control
Quality Process Training
InfosysFinishing School
InfosysFinishing School
Personal Effectiveness & Managerial Training
MilestonesMilestones C-EnablingC-Enabling ContinuedExecutive Education
ContinuedExecutive Education
160 Middle Level Prgms
8 Days/ Annum
Technical Training
Planned Courses
On Request Courses
E- LearningClassroom
Training
14.5 weeks ofintegrated training
Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
Sustaining Employee MotivationSustaining Employee Motivation
• Constant Communication
• Enabling HR capabilities in line
• Reinforce the vibrant Infosys culture
• Institutionalizing Innovation & Creativity
– Knowledge Management• Monitoring and actioning the Employee
SatisfactionESAT Participation Trends
Deployable
talent pool
Sustain Sustain Employee Employee MotivationMotivation
CompensationChallenges
IT in HR & Processes
HR Challenges
Competency Based Role
Enabling
Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
Compensation ChallengesCompensation ChallengesDeployable
talent pool
Sustain Employee Motivation
CompensationCompensationChallengesChallenges
IT in HR & Processes
HR Challenges
» Competitive Compensation» Performance Linked Pay
» Company performance incentive
» Individual performance
» Asset Creation Opportunities» Address the lifestyle of the employee
» Continue to be attractive
» Wealth Creation Opportunities» Attractiveness
» Stability
» Long term
» Part of the whole
Competency Based Role
Enabling
Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
IT in HR & ProcessesIT in HR & ProcessesDeployable
talent pool
Sustain Employee Motivation
Compensation Challenges
IT in HR & IT in HR & ProcessesProcesses
HR Challenges
»Increased HR Productivity
» System Enabled HR Services
» Process Orientation» Malcolm Baldrige Framework» SIX Sigma CFPM
Competency Based Role
Enabling
Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
» Declared No.1 in the Best Employer Survey of
Business Today in association with Hewitt Associates
» "Best Employer" in the Indian Software Industry -
Dataquest - NFO-MBL India
» Best Organization award by HRD Network
External Accolades External Accolades
Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001
Infosys Value AddsInfosys Value Adds
FinancialValue Add
LearningValue Add
EmotionalValue Add
Thank You