The Journey ContinuesThe Journey ContinuesSteps to Team PerformanceSteps to Team Performance
COS 4880
Bruce K. Barnard
Level of AutonomyLevel of Autonomy
Leadership, Composition, Structure, Skills, Information, & Support
The Central QuestionThe Central Question
Who is responsible for the performance and results of the team?
10 Steps to Team Success 10 Steps to Team Success (Rees, 1997)(Rees, 1997)
Focus the Team– Get acquainted– Write a charter– Begin documentation
10 Steps to Team Success 10 Steps to Team Success (Rees, 1997)(Rees, 1997)
Assign Roles– Review team functions– Assign roles– Clarify responsibilities
10 Steps to Team Success 10 Steps to Team Success (Rees, 1997)(Rees, 1997)
Establish guidelines– Review healthy team behaviors– Decide team guidelines– Add to team charter
10 Steps to Team Success 10 Steps to Team Success (Rees, 1997)(Rees, 1997)
Plan the work– Lay out major goals– Break into tasks– Schedule asks– Assign responsibility
10 Steps to Team Success 10 Steps to Team Success (Rees, 1997)(Rees, 1997)
Do the work– Meet regularly– Update action items– Communicate– Address problems
10 Steps to Team Success 10 Steps to Team Success (Rees, 1997)(Rees, 1997)
Review team performance– Complete evaluation– Discuss– Decide actions
10 Steps to Team Success 10 Steps to Team Success (Rees, 1997)(Rees, 1997)
Complete the work– Aim for completion– Overcome problems– Document results
10 Steps to Team Success 10 Steps to Team Success (Rees, 1997)(Rees, 1997)
Publish the results– Set communication goals– Plan the communication– Present/publish
10 Steps to Team Success 10 Steps to Team Success (Rees, 1997)(Rees, 1997)
Reward the team– Celebrate milestones as a team– Recognize the team in the organization
10 Steps to Team Success 10 Steps to Team Success (Rees, 1997)(Rees, 1997)
Move on– Disband– Restructure– Renew
OutcomesOutcomes
Traditional Individual work is
clearly defined Competition among
individuals “This is my job”
Team-Based Team performance is
clearly defined Collaboration among
individuals Competition among
teams “This is our job”
Decision-MakingDecision-Making
Minority DecisionsMajority DecisionsUnanimous DecisionsConsensus Decisions
EvaluationEvaluation
What are we doing well?What do we need to stop doing?What do we need to start doing?What do we need to do more of?What do we need to do less of?
RolesRoles
Individual accountability
Individual goals Focus on individual Unfocused interaction
among peers
Mutual & Team accountability
Shared goals Focus on team
performance Frequent and focused
interaction among peers
TasksTasks
Coordinating the teamKeeping the team focused on tasksKeeping the team focused on working
together as a teamFacilitating meetingsDocumentingSupporting the team within the organization
TasksTasks
Collaborating and reaching consensusCommunications with team membersCommunicating with people outside the
teamContributing to the team effortSeeking resources and support
Formal RolesFormal Roles
Team leaderTeam facilitatorTeam memberTeam sponsor (mentor, advisor, coach)Team recorder