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It is a common practice for propertyIt is a common practice for property
managers to outsource maintenancemanagers to outsource maintenance
works to specialized contractors.works to specialized contractors.
Introduction
Challenges of out-sourcingChallenges of out-sourcing
Need for Benchmarking – An objectiveNeed for Benchmarking – An objective
means to measure the quality of means to measure the quality of
maintenancemaintenance
Maintenance contracts awarded basedMaintenance contracts awarded based
on price alone often result in poor on price alone often result in poor
maintenancemaintenance
Conventional maintenance based onConventional maintenance based on
SLAs and CMMS lack Transparency &SLAs and CMMS lack Transparency &
EfficiencyEfficiency
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eMaintenanceeMaintenance
With eMainenance, managers make decisions
based on real time information (from machine
generated KPIs, and reports) via the Internet.
Decision makers at any level may access up to
date information from their desktops instead of
relying on human-generated reports.
Advantages of eMaintenance
Unprecedented Transparency (no human inputs)
High efficiency (data at finger tips, fully automated)
High availability (Fast response, Low Downtime)
Satisfied Clients (less complaints)
Contractors receive failure alerts through SMS
& email rather than through client complaints.
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Beyond CMMSBeyond CMMS
Organizations managing large assets often rely on a
Computerized Maintenance Management System (CMMS).
CMMS keeps track of work orders, inventories, etc. It records
downtime manually, & generates maintenance KPIs from
these manual inputs.
The “Missing Link” of conventional CMMS is the Real-Time linkbetween the CMMS software and the assets being maintained.
Adopting eMaintenance adds a Real Time dimension to CMMS
CMMSHuman inputs, Client
ComplaintsWork Orders, Reports, KPIs
CMMS +
iSCADA
Human inputs, Client
ComplaintsAutomatic Work Orders, Online
Reports, Real-Time KPIs
Real-Time Machine Inputs
Conventional
eMaintenance
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Conventional MaintenanceConventional Maintenance
Manual Failure Detection,Manual Failure Detection,
Manual Analysis, Manual ReportingManual Analysis, Manual Reporting
CMMSCMMSComputerized Maintenance Management SystemComputerized Maintenance Management System
Manual Failure Detection,Manual Failure Detection,
Automatic Analysis,Automatic Analysis, Manual ReportingManual Reporting
Automatic Failure Detection,Automatic Failure Detection,
Automatic Analysis, Automatic ReportingAutomatic Analysis, Automatic Reporting
eMaintenanceeMaintenance
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Implementing eMaintenanceImplementing eMaintenance
usingusing
an Internet-basedan Internet-based
Data Acquisition ToolData Acquisition Tool
forforManaging Remote AssetsManaging Remote Assets
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Event Alerts
Gateway
Server
Universal AccessUniversal Access
Online CollaborationOnline Collaboration
Site 2: SensorsSite 2: Sensors Site 3: MetersSite 3: Meters
Data Integration, Consolidation & Online CollaborationData Integration, Consolidation & Online Collaboration
i i SCADASCADA
ArchitectureArchitecture
Slave
Any Site, Any SystemAny Site, Any System
Power
Meter
Fire
Panel
Globally Any Site via Internet: LAN, WAN, PSTN, GSM, GPRS, ACeS, or VSAT
Alarm MonitoringAlarm Monitoring
Reactive MaintenanceReactive Maintenance
Condition MonitoringCondition Monitoring
Proactive MaintenanceProactive MaintenanceRemote MeteringRemote Metering
Utilities ManagementUtilities Management
Site 1: AlarmsSite 1: Alarms
Gateway
Site N: TanksSite N: Tanks
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Fire Alarm Panels
HR Pump Panels
Sprinkler Pump Panels
Water Tank Level
Generator Sets
Step 2:
Retrofit iSCADA
Gateway to control
panels & connect to
telephone line
Step 1:
Prepare Dry Contactsat all control panels
Step 3:
Log on to website
View status, reports, KPIs.Receive Alerts
10 points per gateway
expandable to 160using Slave devices
Unlimited Users
How to connect FAP to InternetHow to connect FAP to Internet
TypicalTypical
ApplicationApplication
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Alarm MonitoringAlarm Monitoring
Monitor by Location
Monitor by System
Online Report, Real Time Statistics
ScreenScreen
ShotsShots
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Condition MonitoringCondition Monitoring
Proactive Maintenance
Power Quality Management
ScreenScreen
ShotsShots
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Hosted Data AcquisitionHosted Data Acquisition
Combination of Alarm Monitoring,
Conditioning Monitoring & Metering
ScreenScreen
ShotsShots
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Machine Generated KPIsMachine Generated KPIs
Key Performance Indicators (KPIs)
Maintenance Benchmarking
ScreenScreen
ShotsShots
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Benefits of eMaintenanceBenefits of eMaintenance
TTransparencyransparencyEverything was recorded automatically without humanEverything was recorded automatically without human
intervention. Reports & statistics are available online tointervention. Reports & statistics are available online to
top management in real time.top management in real time.
EEfficiencyfficiencyReduces manpower for fault detection and paper workReduces manpower for fault detection and paper work
AAvailabilityvailabilityAutomatic detection and SMS enables quick actions to beAutomatic detection and SMS enables quick actions to be
taken. This improves the overall availability of our taken. This improves the overall availability of our
systems.systems.
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Low cost of data transmissionLow cost of data transmissionSince all communications between devices, server and users are Internet
based, this translates into the lowest cost compared to all other systems.Devices can be placed anywhere in the world, and users can seamlessly
communicate with their devices from any Internet connection.
Consolidation & Integration of informationConsolidation & Integration of informationSince all data is stored in a central database in the Internet, users have
global access to consolidated data from many systems or locations. In
point-to-point systems, data resides in a particular physical location(typically a control room), and access is restricted. Data from any Vendor
systems can be integrated into a single iSCADA application.
Fast & Easy DeploymentFast & Easy Deployment User friendly hardware interfaces with a wide range of legacy appliances
and transducers. Managed services eliminate cost and complexities of
owning and maintaining server and software.
Universally accepted User InterfaceUniversally accepted User InterfaceWeb-based solutions like iSCADA have a universally accepted, familiar and
user-friendly Graphical User Interface (GUI). This takes the complexities out
of sophisticated engineering solutions, and places information in the hands
of managers and other decision makers. It also flattens the learning curve
for engineers.
Benefits of iSCADABenefits of iSCADA
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Thank YouThank You
Q & AQ & A
Real TimeReal Time
DemoDemo
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iSCADA Server
NTT Data Centre
Cyberjaya
DWDW
OfficeOffice
Gateway2000
series
PuchongPuchong
DemoDemo
You are You are
HereHere
CyberjayaCyberjaya
Room TemperatureRoom Temperature
Room HumidityRoom Humidity
Heater / RTD Sensor Heater / RTD Sensor
KW Transducer,KW Transducer,
KWH Meter KWH Meter
New ZealandNew Zealand
Indoor / Outdoor TempIndoor / Outdoor Temp
Indoor / Outdoor RHIndoor / Outdoor RH
Light Sensor Light Sensor
Security AlarmSecurity Alarm
Gateway1000
series
Demo SetupDemo Setup
Shared Dialup
Sampling, 30 min.
Dedicated Dialup
Digital inputs only
Broadband, Auto &
Manual Sampling
Mobile Alerts
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Featured Clients & ApplicationsFeatured Clients & Applications
JKR: Melaka, Perak, Selangor, Kedah
Building Maintenance, Hospitals’ Data Centre
DBKL: Cheras
Building Maintenance
UTM: Skudai, City Campus KL
Water Retriculation, Lifts, PABX, Environment
Logica CMG: PJ & Singapore
Data Center Monitoring
HSBC: KL
Chiller Management
NTU: Singapore & SFC: Kuching
Sea Turtle Incubation Temperature Research
UiTM: Dungun, Kuantan, Alor Gajah, S.A.
Fire Protection, Electrical & eMaintenance
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Maintaining a 1,222
hectare campus in Skudai,
Johor is like managing a
small town. One iSCADAGateway was deployed in
2005 as a pilot project,
delivering instant positive
results. The solution was
then scaled up to over 60
Gateways, managingalmost every building
service including Lifts,
PABX, Water Reticulation,
Cooling systems & Server
Rooms. Delivered on a
hosted, managed servicesmodel, this project was
scaled upwards
effortlessly with no
investments in software,
servers, IT infrastructure
or human resources.
Case Study:
UTM, Skudai Campus
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Water Reticulation System
Due to the large number of
reservoirs, storage tanks and
pump houses, UTM faced
recurrent problems with water wastage due to overflows and
student complaints due to
empty tanks.
iSCADA was deployed over 2
phases to monitor reservoir /
tank levels and operational
status of pumps for the entire
water reticuation network.
It was subsequently
expanded to monitor
Temperature & Humidity of server rooms and Emergency
lift alarms.
The system was later scalled
up to include the City Campus
in Kuala Lumpur.
Case Study:
UTM, Skudai Campus
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JKR, Public Works Department,
Malaysia
Tasked with the maintenance of government-
owned assets, JKR outsources facilities
maintenance to Facilities Management
companies, and uses iSCADA’s eMaintenancetools to benchmark their maintenance
performance with real time KPIs.
Four iSCADA devices were installed in 2004 to
monitor Chiller, Fire Alarm & Lift System.
When Kawalselia intervened in 2005, KPIs
improved significantly in 2006, especially in
large reduction of Event Counts & Down Time.
Other Featured Installations
2006
2005
2004
Data published by permission and
courtesy of JKR mekanikal Meleka
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Logica CMG (MNC)
Ensuring that critical data centers in Malaysia &
Singapore operate with the highest availability, Devices
World’s end-to-end supervised iSCADA solution was
their platform of choice to reliably deliver instant SMS
and Email alerts, compared to traditional unsupervisedpoint-to-point SMS solutions.
Malaysian Data Center (UpTown Petaling Jaya)
iSCADA deployed in January 2005
Singapore Data Center (Singapore)
iSCADA deployed in November 2005
Monitors UPS system, Electrical System, Room
Temperature, Precision Air Conditioners, Fire System &Water Detection System
Other Featured Installations
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UiTM, Universiti Teknologi Mara
Efficiently managing 3 satellite campuses, 12 branch
campuses and 8 city campuses nationwide requires
more than conventional wisdom and tools. UiTM deploys
iSCADA’s end-to-end IP based solution to consolidate
and integrate key maintenance data into a single GUI.
Other Featured Installations
UiTM M i t
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Sg. Buloh
Na
tio n
wi d
e
Data
Cos o
l idati
on
DungunFire, Lift
Alor GajahFire, Water,
Electrical
Shah AlamFire, Water
UiTM eMaintenance
iSCADA deployment
Kuantan
Fire
Kuantan
Fire
Fire, Electrical,Water, Sewage
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National Technological University, Singapore
& Sarawak Forestry Corporation
Other Featured Installations
The scientists pioneered real-
time in-situ study of sea turtle
nest incubation on a remote
island off Sarawak. iSCADA’s
unique architecture was
deployed to enable real-time
data acquisition, remote
control, and online
collaboration amongresearches separated by the
South China Sea.
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HSBC, Kuala Lumpur
A simple yet effective application for energy
management. iSCADA was used to provide online
trending of instantaneous power demand (KW) for their
centralized cooling system.
Facility Manager, Cofreth Sdn Bhd, used the trending
tools to manage load optimization to avoid exceeding
peek demand set by TNB.
Other Featured Installations
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Devices World, New Zealand
Monitoring offices in three locations –
Puchong, Cyberjaya and Dunedin, New
Zealand.
One gateway is installed in each of the 3offices monitoring the following:-
Security Alarm, Heat Pump Performance,
Daylight Hours, Power Demand (KW),
Energy Consumption (KWH) remotemetering, Office Environment (Temperature
& Humidity).
Other Featured Installations
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Maintenance Benchmarking
Paper presented at IFE International Conference
Putra World Trade Center, Kuala Lumpur,5-6th October 2004
“Benchmarking the Fire Maintenance
Industry & Towards eMaintenance”
Discusses the need, means and benefits of maintenancebenchmarking using real-time M2M (machine-to-machine)
technologies. Targeted at the fire safety industry, the
principles expounded is applicable to the
general maintenance industry.
Click to Download Paper http://www.devicesworld.net/download/iscada_paper_benchmarking.pdf
Other maintenance papers
Fire Certificate:
An issue of maintenance from the technical & legal perspective
eMaintenance: Servicing & Maintenance of Fire Alarm Systems