© Bostwick Design Partnership 2015
Keys to Building High Performing Teams
April 23, 2015Registered Provider #A217
Course Code PDP_BP15
THE PURPOSE
DRIVEN PROJECT
Pamela Neckar, MBAProject Coach and Chief Financial Officer
Bostwick Design [email protected]
Robert Bostwick, AIAPresident and Director of Design
Bostwick Design [email protected]
© Bostwick Design Partnership 2015
Bostwick Design Partnership
The Purpose Driven ProjectRegistered Provider #A217
Course Code PDP_BP15
Robert Bostwick, AIA President and Director of Design
Pamela Neckar, MBA Project Coach and Chief Financial Officer
April 23, 2015
Credit(s) earned on completion of this course will be reported to AIA CES for AIA members. Certificates of Completion for both AIA members and non-AIA members are available upon request.
This course is registered with AIA CES
for continuing professional education. As such, it does not include content that may be deemed or construed to be an approval or endorsement by the AIA of any material of construction or any method or manner ofhandling, using, distributing, or dealing in any material or product._______________________________________
____
Questions related to specific materials, methods, and services will be addressed at the conclusion of this presentation.
This presentation is protected by US and International Copyright laws. Reproduction, distribution, display and use of the presentation without written
permission of the speaker is prohibited.
© Bostwick Design Partnership 2015
Copyright Materials
Traditional project delivery methods are inefficient, frequently contentious, and often unsuccessful.
With the design profession in a time of change, the architect has the unique opportunity to lead the
industry through collaboration. This presentation will engage the audience through a discussion of
success factors, the initiatives to achieve them, and how they support the project mission. Using case
studies, the focus will be on the process of Team Development, a clear, specific and valuable
methodology for structuring a true project Team. We will show how Team Development skills
enhance both conventional and alternative project delivery methods while improving the practice of
architecture. We will illustrate the process and tools needed to successfully implement innovative
techniques, motivate the Team, and measure its performance. From our perspectives as Chief
Financial Officer and Director of Design, we will share specific project examples to show how
effective collaboration helped to manage risk and increase financial success, while enhancing the
quality of design. Architects are uniquely skilled in fostering Teamwork, and we will show how our
profession can lead the industry toward innovation and success in project delivery. We will show how
to drive communication, collaboration, accountability and pride into every level of the project Team.
CourseDescription
LearningObjectives
1. Apply effective project Team Development techniques and achieve positive outcomes by aligning strengths with purpose and mission.
2. Create a meaningful and compelling project mission statement around specific key success factors.
3. Identify specific, objective performance measures to be applied to each phase of design and construction which will drive Team members toward the overall goals of the project.
4. Formulate a strategy to position the architect as Team leader by using architect-driven collaboration techniques.
5. Manage project risks by establishing a culture of accountability anchored to the project mission.
At the end of the this course, participants will be able to:
© Bostwick Design Partnership 2015
© Bostwick Design Partnership 2015
© Bostwick Design Partnership 2015©Bostwick Design Partnership 2015
© Bostwick Design Partnership 2015
© Bostwick Design Partnership 2015
D I S C O V E R Y
D E S I G N
D R E A MD E S T I N Y C O R E
APPRECIATIVE INQUIRY
© Bostwick Design Partnership 2015
TEAM
DEVELOPMENT
2 3 4 5 6 7
PROGRAM/
CONCEPT DESIGN
SCHEMATIC
DESIGN
DESIGN
DEVELOPMENT
CONSTRUCTION
DOCUMENTSBIDDING
CONSTRUCTION
ADMINISTRATION
CLOSE
OUT
DEFINE
SUCCESS
CREATE
PURPOSE
DEVELOP
GOALS
DEVELOP
PLAN
GAIN
COMMITMENT
REMAIN
FOCUSED
CELEBRATE
SUCCESS
TRANSPARENCY COMMITMENT COLLABORATION COOPERATION EDUCATION EXECUTION RECOGNITION
1
© Bostwick Design Partnership 2015
TEAM DEVELOPMENT
PROCESS
1 2 3 4 5 6 7
PROGRAM/
CONCEPT DESIGNSCHEMATIC DESIGN
DESIGN
DEVELOPMENT
CONSTRUCTION
DOCUMENTSBIDDING
CONSTRUCTION
ADMINISTRATIONCLOSE OUT
DEFINE
SUCCESS
CREATE
PURPOSE
DEVELOP
GOALS
DEVELOP
PLAN
GAIN
COMMITMENT
REMAIN
FOCUSED
CELEBRATE
SUCCESS
TR
AN
SP
AR
EN
CY
© Bostwick Design Partnership 2015
1 DEFINE SUCCESS
TR
AN
SP
AR
EN
CY
PROGRAM/CONCEPT DESIGN
DEFINE SUCCESS 1
© Bostwick Design Partnership 2015
A S K A B O U T T H E B E S T O F W H AT I S
APPRECIATIVE INQUIRY
DISCOVERY
PROGRAM/CONCEPT DESIGN
DEFINE SUCCESS 1
© Bostwick Design Partnership 2015
1. IDENTIFY PROJECT SUCCESS• PROJECT SIGNIFICANCE
• LEGACY
• ACHIEVEMENT
• HAPPINESS
2. STATE KNOWN OBSTACLES
3. UNDERSTAND BEST PAST PRACTICES
PROCESS
PROGRAM/CONCEPT DESIGN
1
© Bostwick Design Partnership 2015
DEFINE SUCCESS
SUCCESS
PROGRAM/CONCEPT DESIGN
1
© Bostwick Design Partnership 2015
DEFINE SUCCESS
OBSTACLES
PROGRAM/CONCEPT DESIGN
DEFINE SUCCESS 1
© Bostwick Design Partnership 2015
TRANSPARENCY
PROGRAM/CONCEPT DESIGN
DEFINE SUCCESS 1
© Bostwick Design Partnership 2015
TRANSPARENCY
12 3 4 5 6 7
PROGRAM/
CONCEPT DESIGNSCHEMATIC DESIGN
DESIGN
DEVELOPMENT
CONSTRUCTION
DOCUMENTSBIDDING
CONSTRUCTION
ADMINISTRATIONCLOSE OUT
DEFINE
SUCCESS
CREATE
PURPOSE
DEVELOP
GOALS
DEVELOP
PLAN
GAIN
COMMITMENT
REMAIN
FOCUSED
CELEBRATE
SUCCESS
CO
MM
IT
ME
NT
© Bostwick Design Partnership 2015
CREATE PURPOSE2
SCHEMATIC DESIGN
CREATE PURPOSE 2
© Bostwick Design Partnership 2015
PROCESS
2SCHEMATIC DESIGN
CREATE PURPOSE
© Bostwick Design Partnership 2015
EXAMPLES
2SCHEMATIC DESIGN
CREATE PURPOSE
© Bostwick Design Partnership 2015
COMMITMENT
2SCHEMATIC DESIGN
CREATE PURPOSE
© Bostwick Design Partnership 2015
COMMITMENT
©Bostwick Design Partnership 2015
1 23 4 5 6 7
PROGRAM/
CONCEPT DESIGNSCHEMATIC DESIGN
DESIGN
DEVELOPMENT
CONSTRUCTION
DOCUMENTSBIDDING
CONSTRUCTION
ADMINISTRATIONCLOSE OUT
DEFINE
SUCCESS
CREATE
PURPOSE
DEVELOP
GOALS
DEVELOP
PLAN
GAIN
COMMITMENT
REMAIN
FOCUSED
CELEBRATE
SUCCESS
©Bostwick Design Partnership 2015
CO
LL
AB
OR
AT
IO
N
© Bostwick Design Partnership 2015
3 DEVELOP GOALS
• 3
CO
LL
AB
OR
AT
IO
N
DESIGN DEVELOPMENT
DEVELOP GOALS 3
© Bostwick Design Partnership 2015
I M A G I N E W H AT C O U L D B E
APPRECIATIVE INQUIRY
DREAM
DESIGN DEVELOPMENT
DEVELOP GOALS 3
© Bostwick Design Partnership 2015
1. ANALYZE TEAM• STRENGTHS
• WEAKNESSES
• OPPORTUNITIES
• THREATS
2. LIST POTENTIAL GOALS• DEFINE CRITERIA
• BRAINSTORMING
• BRAIN WRITING
3. PRIORITIZE GOALS
PROCESS
3DESIGN DEVELOPMENT
DEVELOP GOALS
© Bostwick Design Partnership 2015
EXAMPLES
BUDGET SCHEDULE QUALITY SATISFACTION ENGAGEMENT
COMMUNICATION COMMUNITY SAFETY DIVERSITY CREATIVITY
3DESIGN DEVELOPMENT
DEVELOP GOALS
© Bostwick Design Partnership 2015
EXAMPLES
REDUCE
BUDGETBY X%
BETTER THE
SCHEDULEBY X%
ZERO OSHARECORDABLES
HUNDRED YEARBUILDING
NO POST
OCCUPANCY
CHANGEORDERS
ELIMINATE REWORK
HIT X%
OF PLANNEDSTARTS
ZERO
BYSTANDERINCIDENTS
ONE
PUNCHLIST
MAINTAIN
PATIENTSATISFACTION
3DESIGN DEVELOPMENT
DEVELOP GOALS
© Bostwick Design Partnership 2015
BALANCED GOALS
DESIGN DEVELOPMENT
DEVELOP GOALS 3
© Bostwick Design Partnership 2015
COLLABORATION
1 2 34 5 6 7
PROGRAM/
CONCEPT DESIGNSCHEMATIC DESIGN
DESIGN
DEVELOPMENT
CONSTRUCTION
DOCUMENTSBIDDING
CONSTRUCTION
ADMINISTRATIONCLOSE OUT
DEFINE
SUCCESS
CREATE
PURPOSE
DEVELOP
GOALS
DEVELOP
PLAN
GAIN
COMMITMENT
REMAIN
FOCUSED
CELEBRATE
SUCCESS
CO
OP
ER
AT
IO
N
© Bostwick Design Partnership 2015
DEVELOP PLAN4
CO
OP
ER
AT
IO
N
CONSTRUCTION DOCUMENTS
DEVELOP PLAN 4
© Bostwick Design Partnership 2015
P L A N W H AT W I L L B E
APPRECIATIVE INQUIRY
DESIGN
4CONSTRUCTION DOCUMENTS
DEVELOP PLAN
© Bostwick Design Partnership 2015
DEFINE GOALS
CONSTRUCTION DOCUMENTS
DEVELOP PLAN 4
© Bostwick Design Partnership 2015
PROJECT PLAN
4CONSTRUCTION DOCUMENTS
DEVELOP PLAN
© Bostwick Design Partnership 2015
CREATECOMMITMENT
PARTNER COMMUNICATE ENGAGERESPECT
SURROUNDINGS
BE TRANSPARENT
DEMANDPERFORMANCE
BE ACCURATE
ASK QUESTIONS
SHARERESOURCES
PROCESS : STRATEGIES
4CONSTRUCTION DOCUMENTS
DEVELOP PLAN
© Bostwick Design Partnership 2015
WEEKLYNEWSLETTERS
ORIENTATIONEXECUTIVEROUNDING
TEAMMEETINGS
FOLLOW
DESIGN
PROCESS
GUIDE
PULL PLANNING
FACE TO FACEFIRST
CO-LOCATIONSAFETY
TEAMS
A/E PRESENCEIN THE FIELD
PROCESS : INITIATIVES
4CONSTRUCTION DOCUMENTS
DEVELOP PLAN
© Bostwick Design Partnership 2015
ON TIMESTART
REWORK CHANGESRESPONSE
TIMEMEETING
ATTENDANCE
SATISFACTION RATE
SAFETYESTIMATING ACCURACY
NUMBER OF PUNCHLISTS
PROCESS : MEASURES
NUMBER OF PUNCHLISTS
LEED CERTIFICATION
4CONSTRUCTION DOCUMENTS
DEVELOP PLAN
© Bostwick Design Partnership 2015
MEASURESINITIATIVESSTRATEGIES
• Communicate impact of
project
• Create commitment
to common purpose
• Keep users engaged
from design through
construction
• Inform hospital daily
safety huddles
• Update hospital on
project via weekly
newsletter
• Hold regular Team
session
• Orientate new Team
members to purpose and
goals
• Patient Satisfaction
Survey (target: maintain
current level during CA)
• Core Team/Trade Survey
(target: score above 4.5)
• Member Turnover
(Target: 0 turnover)PATIENT/
PHYSICIAN/
STAFF/TEAM
SATISFACTION
PROJECT PLAN
4CONSTRUCTION DOCUMENTS
DEVELOP PLAN
© Bostwick Design Partnership 2015
MEASURESINITIATIVESSTRATEGIES
• Generate buy-in
• Remain flexible
• Demand performance
• Collaboration
• Be transparent
• Collective and complete
generation of schedule
during design
• Daily/weekly/monthly
monitoring
• Continued presence of
A/E during Construction
• Confirm user needs
• Understand existing
conditions
• BIM coordination
• Actual vs. planned
completion
• Budget reliability
• User changes
• Existing conditions
changes
• Rework
• Contingency usage
BUDGET/
SCHEDULE
MANAGEMENT
PROJECT PLAN
CONSTRUCTION DOCUMENTS
DEVELOP PLAN 4
© Bostwick Design Partnership 2015
PROCESS : MEASURES
CONSTRUCTION DOCUMENTS
DEVELOP PLAN 4
© Bostwick Design Partnership 2015
COOPERATION
CONSTRUCTION DOCUMENTS
DEVELOP PLAN 4
© Bostwick Design Partnership 2015
COOPERATION
CONSTRUCTION DOCUMENTS
DEVELOP PLAN 4
© Bostwick Design Partnership 2015
COOPERATION
1 2 3 45 6 7
PROGRAM/
CONCEPT DESIGNSCHEMATIC DESIGN
DESIGN
DEVELOPMENT
CONSTRUCTION
DOCUMENTSBIDDING
CONSTRUCTION
ADMINISTRATIONCLOSE OUT
DEFINE
SUCCESS
CREATE
PURPOSE
DEVELOP
GOALS
DEVELOP
PLAN
GAIN
COMMITMENT
REMAIN
FOCUSED
CELEBRATE
SUCCESS
ED
UC
AT
IO
N
© Bostwick Design Partnership 2015
GAIN COMMITMENT5
ED
UC
AT
IO
N
5BIDDING
GAIN COMMITMENT
© Bostwick Design Partnership 2015
PROCESS
• PERSONAL COMMITMENT
• ORIENTATION• ALL BIDDERS
• EVERY INDIVIDUAL
• NEW MEMBERS
• CHARTER AGREEMENT
5BIDDING
GAIN COMMITMENT
© Bostwick Design Partnership 2015
EDUCATION
5BIDDING
GAIN COMMITMENT
© Bostwick Design Partnership 2015
EDUCATION
5BIDDING
GAIN COMMITMENT
© Bostwick Design Partnership 2015
EDUCATION
1 2 3 4 56 7
PROGRAM/
CONCEPT DESIGNSCHEMATIC DESIGN
DESIGN
DEVELOPMENT
CONSTRUCTION
DOCUMENTSBIDDING
CONSTRUCTION
ADMINISTRATIONCLOSE OUT
DEFINE
SUCCESS
CREATE
PURPOSE
DEVELOP
GOALS
DEVELOP
PLAN
GAIN
COMMITMENT
REMAIN
FOCUSED
CELEBRATE
SUCCESS
EX
EC
UT
IO
N
© Bostwick Design Partnership 2015
REMAIN FOCUSED6
EX
EC
UT
IO
N
CONSTRUCTION ADMINISTRATION
6REMAIN FOCUSED
© Bostwick Design Partnership 2015
APPRECIATIVE INQUIRY
C R E AT E W H AT W I L L B EDESTINY
CONSTRUCTION ADMINISTRATION
6REMAIN FOCUSED
© Bostwick Design Partnership 2015
PROCESS / STRATEGIES
TRANSPARENT REPORTING
CONSTRUCTION ADMINISTRATION
6REMAIN FOCUSED
© Bostwick Design Partnership 2015
PROCESS / STRATEGIES
“COMING THROUGH WHEN IT MATTERS MOST.”
CONSTRUCTION ADMINISTRATION
6REMAIN FOCUSED
© Bostwick Design Partnership 2015
PROCESS / STRATEGIES
INNOVATIVE CONTRIBUTIONS
CONSTRUCTION ADMINISTRATION
6REMAIN FOCUSED
© Bostwick Design Partnership 2015
PROCESS / STRATEGIES
MEASURE TEAMWORK
CONSTRUCTION ADMINISTRATION
6REMAIN FOCUSED
© Bostwick Design Partnership 2015
EXECUTION
• OVERALL SATISFACTION
• CLEANLINESS
PROJECT START DATE MAY 13
PATIENT SATISFACTION SCORES:CLEVELAND CLINIC LUTHERAN HOSPITAL
Data Source – Press Ganey 1.29.15
CONSTRUCTION ADMINISTRATION
6REMAIN FOCUSED
© Bostwick Design Partnership 2015
EXECUTION
Let’s Hear From You
CONSTRUCTION ADMINISTRATION
6REMAIN FOCUSED
© Bostwick Design Partnership 2015
EXECUTION
Let’s Hear From You
CONSTRUCTION ADMINISTRATION
6REMAIN FOCUSED
© Bostwick Design Partnership 2015
EXECUTION
CONSTRUCTION ADMINISTRATION
6REMAIN FOCUSED
© Bostwick Design Partnership 2015
EXECUTION
Let’s Hear From You
CONSTRUCTION ADMINISTRATION
6REMAIN FOCUSED
© Bostwick Design Partnership 2015
EXECUTION
Let’s Hear From You
CONSTRUCTION ADMINISTRATION
6REMAIN FOCUSED
© Bostwick Design Partnership 2015
EXECUTION
Let’s Hear From You
CONSTRUCTION ADMINISTRATION
6REMAIN FOCUSED
© Bostwick Design Partnership 2015
EXECUTION
Let’s Hear From You
CONSTRUCTION ADMINISTRATION
6REMAIN FOCUSED
© Bostwick Design Partnership 2015
EXECUTION
Let’s Hear From You
CONSTRUCTION ADMINISTRATION
6REMAIN FOCUSED
© Bostwick Design Partnership 2015
EXECUTION
Let’s Hear From You
CONSTRUCTION ADMINISTRATION
6REMAIN FOCUSED
© Bostwick Design Partnership 2015
EXECUTION
©Bostwick Design Partnership 2015
CONSTRUCTION ADMINISTRATION
6REMAIN FOCUSED
© Bostwick Design Partnership 2015
EXECUTION
©Bostwick Design Partnership 2015
1 2 3 4 5 67
PROGRAM/
CONCEPT DESIGNSCHEMATIC DESIGN
DESIGN
DEVELOPMENT
CONSTRUCTION
DOCUMENTSBIDDING
CONSTRUCTION
ADMINISTRATIONCLOSE OUT
DEFINE
SUCCESS
CREATE
PURPOSE
DEVELOP
GOALS
DEVELOP
PLAN
GAIN
COMMITMENT
REMAIN
FOCUSED
CELEBRATE
SUCCESS
RE
CO
GN
IT
IO
N
© Bostwick Design Partnership 2015
CELEBRATE SUCCESS7
RE
CO
GN
IT
IO
N
© Bostwick Design Partnership 2015
RECOGNITION
7CELEBRATE SUCCESS
CLOSE OUT
7CELEBRATE SUCCESS
CLOSE OUT
© Bostwick Design Partnership 2015
RECOGNITION
2 3 4 5 6 7
PROGRAM/
CONCEPT DESIGN
SCHEMATIC
DESIGN
DESIGN
DEVELOPMENT
CONSTRUCTION
DOCUMENTSBIDDING
CONSTRUCTION
ADMINISTRATION
CLOSE
OUT
DEFINE
SUCCESS
CREATE
PURPOSE
DEVELOP
GOALS
DEVELOP
PLAN
GAIN
COMMITMENT
REMAIN
FOCUSED
CELEBRATE
SUCCESS
TRANSPARENCY COMMITMENT COLLABORATION COOPERATION EDUCATION EXECUTION RECOGNITION
1
© Bostwick Design Partnership 2015
TEAM
DEVELOPMENT
©Bostwick Design Partnership 2015
1 23 4 5 6 7
PROGRAM/
CONCEPT DESIGNSCHEMATIC DESIGN
DESIGN
DEVELOPMENT
CONSTRUCTION
DOCUMENTSBIDDING
CONSTRUCTION
ADMINISTRATIONCLOSE OUT
DEFINE
SUCCESS
CREATE
PURPOSE
DEVELOP
GOALS
DEVELOP
PLAN
GAIN
COMMITMENT
REMAIN
FOCUSED
CELEBRATE
SUCCESS
©Bostwick Design Partnership 2015
CO
LL
AB
OR
AT
IO
N
© Bostwick Design Partnership 2015
3IDENTIFY
POTENTIAL PROJECT GOALS
• 3
CO
LL
AB
OR
AT
IO
N
3DESIGN DEVELOPMENT
DEVELOP GOALS
© Bostwick Design Partnership 2015
BALANCED GOALS
3DESIGN DEVELOPMENT
DEVELOP GOALS
© Bostwick Design Partnership 2015
Let’s Hear From YouSHARE
Let’s hear from you…
3DESIGN DEVELOPMENT
DEVELOP GOALS
© Bostwick Design Partnership 2015
• ADD CONTENT HERE
POTENTIAL PROJECT GOALS
• ADD CONTENT HERE
© Bostwick Design Partnership 2015
• The Owner’s Dilemma by Barbara White Bryson with Canan Yetman
• The Owner’s Guide to Starting Integrated Building Projects by Oscia Wilson, AIA
• An Introduction to Lean Construction by Larry Robrich, PE
• A Positive Revolution in Change: Appreciative Inquiry by David Cooperrider and Diana Whitney
• The Bridge by Gay Talese
• Harvard Business Review Articles
• Discipline of Teams by Katzenbach and Smith
• Success that Lasts by Nash and Stevenson
• Coming Through When it Matters Most by Gardner
• Building Emotional Intelligence of Groups by Druskat and Wolff
• How Management Teams Can Have a Good Fight by Eisenhardt
• Project Collaboration Best Practices
• http://www.mbawpa.org/aia-mba/
RESOURCES
This concludes The American Institute of Architects Continuing Education Systems Course
Robert Bostwick, AIAPresident and Director of Design
Pamela Neckar, MBAProject Coach and Chief Financial Officer