Presentation on innovation atPôle emploi
Innovation at Pôle emploi
OSR-CSR
Working together for innovation in employment
CHALLENGEEMPLOYMENT
AGENCY
SOCIAL NETWORK
E-NOVATION FORUM
PÔLE EMPLOIOSR-CSR
IDEAS
IDEAS
DEVELOPERS
DEVELOPERS
One of the six priorities of Pôle Emploi’s 2012-2015 strategic project is to INNOVATE TO IMPROVE SERVICES AND ENHANCE SKILLS
One of the four priorities of Pôle emploi ’s 2015-2020 strategic project "Everyone for employment" aims toINNOVATE TO PREPARE FOR THE FUTURE
Innovation at Pôle emploi
PÔLE EMPLOI 2015
SUCCEEDING
TOGETHER
WORKING TOGETHER FOR INNOVATION IN EMPLOYMENT
THE VIRTUOUS CIRCLE OF INNOVATION AT PÔLE EMPLOI
feeds into
SERVICES SUPPLIERSA person or legal entity asking the Pôle emploi to offer them a finished project or a solution that has already been tested or is ready for testing.
feeds into
guides
A COLLABORATIVE PLATFORM FOR:• Best practice;• Ideas;• Challenges.
developed via
EMPLOI STORE DEVELOPERS AND EMPLOI STORE IDEASto develop external co-innovation
THE PÔLE EMPLOI LAB, THE AGENCY FOR THE FUTURE:• Flash co-design LAB session;• Accelerator LAB session;• Incubation LAB session.
RESE
ARCH
AN
D DE
VELO
PMEN
T
PLANNING STRATEGY
INTERNET AND EXTERNAL COLLABORATIVE INNOVATION
developed via
MANAGEMENT AND GOVERNANCE
INCUBATION OF INNOVATION PROJECTS
(TESTING AND EVALUATION)
A NATIONAL PROGRAMME:• of trials;• of demonstrators• (POC – Proof of Concept).
EXPLOITATION / DISSEMINATION OF INNOVATION: AN INNOVATION FORUM
developed via
MAINSTREAMING OF APPROVED INNOVATION PROJECTS
INDU
STRI
ALIS
ATIO
N
DIFFUSION
(in virtual format)• innovative initiatives and
practices• ideas from services suppliers
?HOW DOES PÔLE EMPLOI THRIVE ON
THE INNOVATIVE ENVIRONMENT
BY OPENING UP TO THE OUTSIDE TO CREATE NEW SERVICES
To improve the service to jobseekers and businesses by identifying new ideas
To optimise Pôle emploi ‘s
organisational efficiencyStart-ups, SMEs or large
companies, associations, public institutions, etc. Solutions, tools and products which address a Pôle
emploi’s issue
1. Get an application form.2. Send us a video explaining, in one to two
minutes, what your proposal is about
WHAT ARE THE OBJECTIVES?
WHO DOES IT INVOLVE?
WHAT TYPE OF PROPOSALS MAY BE MADE?
HOW TO MAKE A PROPOSAL?
BY HELPING THE BEST PROJECTS TO SUCCEED
PRESENTATION OF THE PROPOSAL
ANALYSIS OF PROPOSALS
COLLECTIVE AND PARTICIPATORY REVIEW
Space on "pole-emploi.org"presentation of dossier via a
2 minute video
The following criteria will apply:innovative nature
social and environmental responsibility
10’ pitch/ 10’ questions / 10’ juryOpen to all pôle emploi’s
employees
ideas suitable for PoC or XP testing
If the idea is of interest to the regions
If there is no interest
INTEGRATION ON INNOVATION
INTEGRATION ON E-NOVATION
If the idea receives a lot of "likes" or is the firm favourite
INNOVATION COMMITTEE
CANCELLATION
If the idea involves one or more management teams in particular, transfer to the teams concerned and/or job shop (Emploi store)
(National)
(Region)
NO FURTHER ACTION
INNOVACTION: COLLABORATIVE INNOVATION
Working together for innovation in employment
CHALLENGE: TO ANTICIPATE FUTURE DEVELOPMENTS IN ORDER TO BETTER MEET NEW NEEDS
As a support to participants, there is an InnovAction
facilitation at three main levels:
PÔLE EMPLOI’S
COLLABORATIVE
PLATFORM
OBJECTIVE: TO CREATE EFFECTIVE PARTICIPATORY CONDITIONS FOR VOLUNTEER AGENTS
Challenges are set up to encourage
each agent to submit ideas
Pôle emploi’s agents vote
and comment on the
suggested proposals
Experts evaluate and consider
the proposed ideas and best
practice
HOW AN IDEA TAKES WINGS AT PÔLE EMPLOI 5 STEPS FOR EXTENDING BEST PRACTICE AT PÔLE EMPLOI
The "InnovAction" platform lets each Pôle emploi’s agent be a
participant in the innovation.
PRESENTATION OF
THE IDEA
Over 60 days, votes
and commentaries
THE IDEA IS TESTED
OR MAINSTREAMED
ON THE BASIS OF VOTES,
COMMENTARIES AND REGIONAL
QUALIFICATION
OTHERWISE THE IDEA IS
REVIEWED AT A NATIONAL
LEVEL
THE IDEA IS
TESTED OR
IMPLEMENTED AT
A LOCAL LEVEL
BY THE REGIONS
PRESENTATION OF THE
PRACTICE
Over 60 days, votes and
commentaries
MAINSTREAMING OF
PRACTICES
REGIONAL EXPERTS CONSIDER
THE PRACTICE
THE PRACTICE IS REVIEWED
BY THE REGIONAL STANDARDS
COMMITTEE
THE PRACTICE IS EXAMINED BY THE
REGIONAL STANDARDS COMMITTEE
DEVELOP ITYou have an idea
A user has a practical idea that is completely
new
He/she submits the idea
The idea is enhanced and acclaimed by the
community
A developer shows interest in the idea
He/she uses Employment agency
data (API) to develop it
The application is referenced
He/she keeps the community
informed about progress
He/she uses Pôle emploi data (API) to
develop it
A developer shows interest in the idea
He/she asks to be referenced
THE LAB IS A KEY COMPONENT IN PÔLE EMPLOI’S INNOVATION SYSTEM
HOW PÔLE EMPLOI WORKS IN OPEN INNOVATION
"FLASH" CO-DESIGN PROJECT ACCELERATOR INCUBATOR
THE LAB OFFERS 3 SERVICE OFFERINGS
Offering a collaborative and creative experience at a key moment in the life of
a project.
Supporting a project team in the long term in order to secure and accelerate
their project.
Facilitating and accelerating the
transition from idea to project
Service offerings made through…
METHODS THAT PROMOTE CREATIVITY AN OPEN PLACE IN THE INNOVATIVE ENVIRONMENT
AN ECOSYSTEM OPEN TO ALL EMPLOYMENT STAKEHOLDERSAN OPEN APPROACH
RESULTS
Agile methodologies to promote innovation and tools that foster creativity (divergence,
convergence, emergence).
A symbolic and unusual relationship that fosters collaboration, listening and sharing
an open ecosystem bringing together external and internal stakeholders (jobseekers, recruitment agency/HRM, network
advisor, expert, start-up …)
An open and unrestricted approach to foster the expression of ideas, experiences and
convictions.
Creation of new employment services tailored to the public's latest needs and usages.
AccelerateShowShow Accelerate
Making life a little easier!
E-NOVATION: THE VIRTUAL INNOVATION FORUM
E-NOVATIONFORUM
LET’S MEET
OBJECTIVE: INNOVATION SHARING
FREQUENCY: ANNUALLYMETHOD: INTERACTIVITY AND EXCHANGES ON EACH STAND
"E-novation" is a virtual forum for the promotion and exchange of best practice. Each region has a dedicated space for displaying its initiatives and best practice.
The "E-novation" forum takes place annuallyOn any given stand, the visitor can:
As is the case with any physical forum, all Pôle emploi agents can:
Chat with other visitors to the forum
Chat with friends. Look up video conferences on innovation
Watch presentation videos
Talk to the exhibitors via
chat
Download documents uploaded by the
exhibitor
Grade each stand so that the best ones
stand out
All parts of France are represented
All Pôle emploi agents may visit this forum
Innovation and CSR management suggests
external innovations
Every year, the most visited and most highly rated stands are awarded the « Pôle emploi innovation trophies".
Thanks for your attentionAny questions?
WORKING TOGETHER FOR INNOVATION IN EMPLOYMENT