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Mike Walters, Product Director Barclaycard Payment Acceptance
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• Europe’s 2nd largest processors of card transactions.
• Processes 1 in 3 card payments in the UK.
• Circa 5 billion authorisation requests processed during 2013.
• Handled over 600 transactions per second over the Christmas period.
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Payment Acceptance is being driven rapidly by the needs of the consumer
Merchant priorities… Powered by technology
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New Authentication
methods
New Payment Form
factors
New Payment Types
New Acceptance
Devices
+ + +
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Ease of use Security More than payments
Convenience My way
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Customer experience Risk Ubiquity
Growth Channel
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In Store Online
SILOED Product, Customer,
Logistics
SILOED Product, Customer,
Logistics
The ability to integrate all channels to create a seamless consumer experience, and a single view of consumer’s habits is key
Any Channel Point, Click & Pay
SINGLE: Product, Customer, Logistics
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Easy-to-use Till Trusted Dongle Customer Insight
Online Dashboard inc. detailed transaction information
New approach to Card Reader. Connected rather than wireless.
Smartphone App is the ‘Till’. Receipts are electronic.
Barclaycard Anywhere
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• Mobile phones – the most ubiquitous technology known to mankind! • The bridge between digital and physical has yet to be solved • Retailers are not demanding new payment types but are looking for whatever payment functionality meets their customer experience needs • Dot.com 2.0 – interchange reduction will close the gap on retailer costs for card payments v alternative payments • Solutions must start with a deep understanding of the value proposition
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Confidential