TREATS WOVEN WITH
LOVE
THE SUSPENSE WAS REAL AT
FIVE GUYS QATAR
SHARING THE LOVEWITH OUR PERFECTMATCH THISVALENTINE’S DAY
ISSUE 104 - December 2020- March 2021THE LATEST BUZZ, NEWS, AND OUTLOOKS FROM INSIDE THE HEART OF CRAVIA. A MONTHLY AFFAIR
TABLE OFCONTENTS
CINNABON VALENTINE’S OFFER 3
CINNABON'S Q1 LTO 4
CERTIFICATE OF APPRECIATION 5
RELOCATION OF CINNABON YAS MALL 6
ZAATAR W ZEIT UAE: NEW DESSERT 7
NEW AGGREGATOR LAUNCH 7
FIVE GUYS COMPETITION 8
FIVE GUYS WALL OF FAME 9
WELCOME TO THE CRAVIA FAMILY 10
BIRTHDAYS 11
CUSTOMER SERVICE ETIQUETTE AND TIPS 18
QUOTES AND GAMES 19
3
Sharing the love with our perfectmatch this Valentine’s Day
Sprinkled and frosted with a bit of love. We have spoiled our customers with our
irresistible and customized Valentine’s day themed Bon Bites Cinnabon Rolls
packs. It is the Love you can taste!
When they thought it couldn’t get any better than this, we offered a
complimentary red coffee mug with every 9 pack of Cinnabon rolls sold. Can you
think of a more perfect pair?
4
SALTED CARAMEL CHILLATTAAND ROLL ON THE GO
We have so happily introduced our Cold Salted Caramel Chillatta,
and it’s everything to be loved. We can’t think of something better
than the Cold Salted Caramel Chillatta with a roll on the go, can
you? This kind of satisfaction, is unbeatable, and it’s certainly the
one you’ve earned.
5
CERTIFICATE OFAPPRECIATION
Certificate of Appreciation from Dubai Municipality for our
participation in the Calorie Declaration Initiative.
This step has raised the brand and company’s profile in the
municipality’s portal.
6
RELOCATION OF CINNABONYAS MALL
DECEMBER 8, 2020
7
This Valentine’s Day was extra sweet at Zaatar w Zeit, especially so
with the all-new and all-luscious Red Velvet Cup with the creamiest
frosting there is.
RED VELVET CUP
AGGREGATOR LAUNCHZaatar w Zeit UAE and Cinnabon are now on
Deliveroo and Careem!
8
It was absolutely no surprise to us to watch the anticipation and excitement for a new iPhone 12 Pro with our weekly draw at Five Guys at our Al Mana Tower Branch in Qatar. Our promo ran from January 1st till February 8th, 2021 and it was all about fun throughout. Here’s how it worked, our customers would enter the raffle draw for every order placed at Five Guys’ Al Mana Tower and Doha Festival City branches, and through Talabat delivery.
Our congratulations go out to our four winners – Raneem Zaghmout, Mohammad Alshaikh, Edwin Abdon, and Rijo Jo Jacob.
Mohammad Alshaikh
Edwin AbdonRijo Jo Jacob
WINNERS
Raneem Zaghmout(Pic not available)
THE SUSPENSE WAS REALAT FIVE GUYS QATAR
– ORDER & WIN AN IPHONE 12 PROWITH TALABAT
9
WALL OF FAME:FIVE GUYS
QATAR & BAHRAIN
MARK ANTHONY SOTTOFIVE GUYS – DOHA FESTIVAL CITY
QATAR
ARISTEO CORRALFIVE GUYS – AL MANA TOWER
QATAR
MICHELLE BOCAUTOFIVE GUYS – DOHA FESTIVAL CITY
QATAR
GLEN MARK ARCENALFIVE GUYS – AL MANA TOWER
QATAR
DECEMBER 2020
JANUARY 2021
ISNAIRAH MATUNDINGFIVE GUYS – JUFFAIR
BAHRAIN
10
WELCOME ABOARDTO THE CRAVIA FAMILY
Rana is an accomplished Marketing & Communications Professional with more than 15 years of rich experience. She graduated from the Hariri Canadian University in Beirut with a Bachelor of Arts degree in Business Marketing. Her most recent role was at Liwa Minor Food & Beverages LLC as a Marketing and Communications Manager. Prior to that, she also worked in Dunkin Donuts as a Marketing Manager,
AlShaya (Shake Shack) as a Local Store Marketing and Events Social Media Manager, Mike Sport as a Marketing Manager, and Malik's and Doculand in Lebanon as a Marketing & Franchise Development Manager.
Rana will be a great addition to the team at Cravia.
RANA ISMAILMARKETING ANDCOMMUNICATIONS MANAGER
Rawan graduated from the Lebanese American Univer-sity with a degree in International Business Manage-ment. Her most recent role was at Azadea Group as a Regional Marketing Specialist, where she worked for two years. In her spare time, Rawan enjoys cooking, playing tennis, and going to the gym.
Rawan will be a great addition to the marketing team at Cravia, to hopefully enhance it further with her fresh ideas.
RAWAN KHAMISMARKETING EXECUTIVE
Maya graduated from the University of Exeter with an LLB Law degree. She obtained her Master of Laws (LLM) in International Development Law and Human Rights from the Universi-ty of Warwick. Throughout her university years, Maya completed a number of legal internships at different organizations including the Coventry Law Center, Emirates NBD, Al Tamimi & Company and MBC Group.
Her most recent role was at FundedByMe MENA as Legal & Operations Officer. Prior to that, she worked in V7 Group as a paralegal and obtained work experi-ence at Eversheds Sutherland (Dubai branch).
In her spare time, Maya enjoys listening to music and reading a book.
MAYA SHAARTRAINEE SOLICITOR
IT’S SO GOOD TO HAVE YOU WITH US, LADIES!
11
AILYN IMRAN LEEN RAWAN
NASEER TALINE JIRAR RUTH
ARNELJANUARY 31
MUHAMMADFEBRUARY 14
SUJITHFEBRUARY 26
PRIYAMARCH 7
DECEMBER 2 DECEMBER 15 DECEMBER 31 JANUARY 6
JANUARY 16 JANUARY 17 JANUARY 21 JANUARY 24
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EMAD ANAS
LAWRENCE MEJIA
JUDY ANN MANZANARES
RALFE JAIR BUCSIT
JOSHUA IGLOSO
CHANDRA PRASAD DHAKAL
BIKRAM LIMBU
ROBIN THAPA
WAYNE CLARANCE GARCIA
AAMIR ALI
JENNER WYN RARAMA
VISHAL EKNATH PARVATKAR
RENANTE JR EDAMA
RANDY M. SOBREMONTE
CHESSY DURAN
ARGELIE DOMINGO
MANIK PARESH CHANDRA DAS
MUHAMMAD SAJJAD
OTMANE LAMRIHI
JINO BUSACO
SHAHAN ABAMONGA
SYED SAQIB MAHMOOD
SUJAN NEWAR
SAGAR JYU THAKURI
JOVEN JR. BARTOLO
JOANA VILLALON RIANO
JOCELYN CABALI
DON DON HERMOSOS
DIPAK SHIMKHADA
BISHWASH RAI
ANKIT DHAKAL
MA. ERICCA OLGUERA
CONIE AYNON BORLONGAN
RAQUEL LOYOSA
ZEYDEN GAMILLA
1-DEC
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ZYRA MAE ESGUERRA
MD.ZAMAN AMIR
GIAS UDDIN
MA. KARENE BANTOLA
JOHN DAVY GIBRALTAR
BIRKHA GURUNG
RHOMARK LAJON
MARICEL DAWANG
JONAH MAE COLCOL
ABNER NATHANIEL DINORO II
JUN JUN RAMIREZ
ARLYN ROXAS
SANGAM KUMAL
DARREL ZOLETA
CHRISNELLE ANNE SADAMA
ADEEL MUHAMMAD
MUHAMMAD MASROOR
MARY CHRIST PANALIGAN
RAMANLAL PATIDAR
TRACY ANN IMSON
BIRENDRA PARIYAR
RUPAK KARKI
KASHIF ALI
ALEXIS JOHN MAGTALAS
AIRA BONCOCAN
DILIP SHERPA
RHUDY CAMARGO
BINOD SHRESTHA
MD SALAUDDIN JOYNAL ABIDIN
NARAYAN BAHADUR KARKI
ROSE ANN CABUSI
FAIZ RASOOL
PEJAY LARCE
AJAY TAMANG
MELVIN DUMALANTA ROSARIO
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ANU SUNUWAR
RIZA CUNANAN
JEFFREY MANANSALA BAUTISTA
SUBAS SHRESHTHA
RODEL ARNILLA CENDANA
FADI DEMIAN
PASHUPATI GHIMIRE
SAGAR DAMAI
ASRAR AHMED JAMEEL AHMED
PEARL ZYRA QUIRANTE
JESTINE MERCADO
DIVINA MANZANERO
MILAD KHALIL
22-DEC
22-DEC
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KHADGA BAHADUR GURUNG
ASIM NAEEM
CHANDRA KUMAR MAGAR
JHUN MAR CUETO
BABAR ALI
CHARISSE MAE ESTOLANO
MAHESH AIDI
GOVINDA BISHOWKARMA
SAILENDRA SHRESTHA
MOHAMMAD FOYEJ AHMED
BACHU MIAH
MOHAMMAD SOHAIL MIAH
SAMIR BIKRAM KC
RUBEN PIDLAOAN
SAJID GUL
ARSHID NAWAZ
TOWHIDUL ISLAM
LIAQAT ALI
FAIZAN MEHMOOD
MOHAMMED NIYAS PADAVIL
HADAYATULLAH MOOSA
MUHAMMAD USMAN KHAN
MUHAMMAD ASHRAF
ANA SUBASTIL
DEV PRAKASH SUBBA
TOUFIC MERHEJ
BILAL AHMAD
MUHAMMAD ASIF SHAHZAD
MUHAMMAD BASHIR
HAROON UR RASHEED
DORJI TSHERING
1-JAN
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KARMA CHODEN
SANGAY GYELTSHEN
NAR BAHADUR RAI
AZIZ ULLAH
AMIT BANIK
MASOOD HASSAN
AJU SADANANDAN
NAEEM YOUSAF
LOVELY JOY AQUINO
HAMID AKBAR
MARK LESTHER CASTRO
SUBASH SHARMA
THAN THAN SINT
MUHAMMAD FAHEEM TARIQ
OWAHIDUL ISLAM MOHAMMAD
NOELITO GUECO
SAMIP SINGH THAKURI
14
IDA GENESIS MINION
NARAYAN THAPA
JUBAER ABDUL KHALIQUE
SAIFUR RAHMAN
CESKA CAASI
LHOYD NEMHAR CAOCTOY
MOHAMMAD KAWSER
MUHAMMAD RIZWAN REHMAN
MANOJ GURUNG
CHRISTIAN SANGUYO
JINWAI GAMIAO
MD JABER MD ABDULHANNAN
RAJ KUMAR MAHARJAN
ARNELY GUEVARRA
JARY PATACSIL
MUHAMMAD TAHIR
PHYU PHYU SAN
BATOUL AL DAYA
LYNARD RUBITE
CHRISTINE JOYCE LINGAN
JEBELEN LOLA
REDIN CEPE
RAJON AHMED
DIL KUMAR ALEY
RABIH BARICH
NYI NYI SHWE
DESIREE SALINAS
BISHWASH SHRESTHA
KAREN CATIPAY
JING JING AGRAVANTE
DEMETRIA ORENCE
RAMESH KHATI
JOHN PAUL CAYABYAB
RICHARD CAUSARIN
MAISAM ALI TAIB ALI
MIZAN BOKTH FOZLUL
TABRAIZ SHAH BUKHARI
REGIF FERSAL SALAZAR
MOHAMED EUSUF
4-JAN
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31-JAN
31-JAN
HENRY LAL UK
MAZEN AL KHATIB
RESHAM BAHADUR RANA
MARY MARGARET SEMIRA
MAHSAR SUEB
MANUELITO DE VERA GAITA
MARY GRACE DE OCAMPO
RICHARD AQUINO
ABIN KEPCHAKI
MOHAMMAD KAMAL CHARIF
KRISTINE CLARIESE GANALONGO
FASIL ALI PUTHEN PURAYIL
PAUL JORDAN ESO
LANCE MICHAEL MEDINA
RICA TRONO
JAN ANTHONY UY
ABINASH SHRESTHA
ANUP D SOUZA
JIMMY LOMANOG
RAMJI BANIYA
JANAK TIMILSENA
SYED IMRAN ALI
AMOJ THAPA
NAVIN KUMAR CHAND
JOHN WAR DEVILA
JEROME RIDUAL
MUHAMMAD JAFFAR
AIZA SOPOSO
ANGEL SONAJO JR.
SAJAN KHADJI
ARJUN BHUJEL
JEFREY ATIENZA
LEMUEL FABIAN
SONAM WANGMO
MICHELLE PALERMO
SUHEL AHMED MOHAMMED
HAZEEM MOHAMMED ALAMAYREH
BIPIN SHRESTHA
15
HABIBUR RAHMAN
KRISHNA ADHIKARI
SHAHEEN MOHAMMAD DHALI
SUYEL MIAH
NESAR MIAH TEGHALI
MD AL AMIN
SAYED NOOR IMAM SAYED
SYED SHARJEEL ABBAS
SUNIL KUMAR TAMANG
MD HABIBUR RAHMAN
MD. FAYZUL KARIM SAJU
HEDAYET ABDUL BAREK
SHUHEL AHMED MD IDRIS
MUHAMMAD SHAHID
HAROLD MENDOZA
SAMPURNA SUNAR
CELINA BRIONES
KASHIM ALTA MIAH
RONNEL DE OCAMPO
MARK ANTHONY PALISOC
AKHTAR KHAN
LEONEL PADRE
MUHAMMAD TOUQEER HUSSAIN
SANDEEP PRADHAN
VERONICA AMOMAS
SHEENA TAMAYO
GAZI NUR ALAM
FAISAL AKBAR
JAYMAR ACOBA
EVANGELINE LAGARDE
CHHIRING LAMA
DHURBA GURUNG
BISHAL PARIYAR
MARJHON MOLINA
MELJON JACOB
SUSMITA THAPA
1-FEB
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20-FEB
20-FEB
MICHAEL EARVIN SAGENES
RAYZALD ARCIAGA
SAID IMAD MOHAMMAD SALAH
MARY GRACE CUBERO
RONEL ARMINTA APUYA
MC BILLA MASAGPAG
RAE JOSEPH HERNAEZ
KHOKAN MIAH ABDUL HAQUE
AZHAR HUSSAIN
CHRISTIAN PAUL VILLANUEVA
VANESSA VICEDO
RONALD LAYAG
IAN PENULIAR
REGIEN CADACIO
MARY JOYCE AGLUBA
RHONA VI CLAVECILLAS
JHERON MANALO
DOVANNE ALCOREZA
SAMR ALATERE
JULIUS GERARD MATIAS
MUHAMMED ANSHEER BASHEER
AHMED ABDELAAL
CRISTINE PERIN
MOHAMMAD AFROZ ALAM
PAUL MARTIN CALAGUE
ELAINE ALCAIDE
SAJAN PRAJAPATI
BISWAS RAI
JUBAIL MARIE DELA CRUZ
VICTOR LORETO SALVACION
BIKASH RAJ SHRESHTA
MOE KO OO
BIKRAM RANA MAGAR
SAGAR GURUNG
NIAZ ALI KHAN
JENABELLE ASTRONOMO
16
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4-MAR
4-MAR
4-MAR
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8-MAR
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1-MAR
1-MAR
1-MAR
1-MAR
1-MAR
1-MAR
1-MAR
1-MAR
1-MAR
2-MAR
2-MAR
3-MAR
3-MAR
3-MAR
3-MAR
3-MAR
3-MAR
3-MAR
3-MAR
3-MAR
MICHELLE LYNE VALDEZ
PHOEBE DAGATAN
ANGELO CATAHINAS
RAM KUMAR MIZAR
NABIN KUMAR SUNUWAR
ROGER JR LAYUG
TENDEY WANGMO
NIRAJ GURUNG
RAJIB AHMED PARVEJ AHMED
AZEEM ULLAH KHAN
SAHED HOSSEN
PRAMOD KUMAR PASWAN
MOHAMMAD SHAHAJAHAN
GHULAM MIRAN
WIAM ALTAWEEL
CLINT EMIL ROBOSA
HERNINA CALUAG
TAJAMMUL ABBAS
MASUD HASAN
DANISH MAZHAR
JOHN MARCO ALVEZ
MD GILMAN ABDUL HANNAN
MOHAMMAD EMON
YACOOB KODALIL
KELVIN CASTILLO
MIN THU YEN
MA. JOVELYN CATABAY
DAWOOD KHAN
ENRIQUE AUSAN JR.
SAROJ PAKHRIN
JESSIL NICOLAS
SUJAN TAMANG
VAN LAL CHHAN HIMA
GYALZAN LAMA
SHIVA KHATI
MONA MARANDANG
OLIVER DELA CRUZ
JENNYLYN DE GUZMAN
FRISCO CELOSO JR.
MAHBOUB ALI
MUHAMMAD NASIR UDDIN
MUHAMMAD MUNAWAR ANJUM
ROSE ANGELA GARCIA
ZAHEER AHMED
JIMLOID JACOB
MARK ANTHONY DECADA
IMTIAZ ALI
HASAN A.K BADWAN
MOHAMMAD OSMAN GONI
RAHEEL ZAMAN
ADELYN CRUZ
PAULO PINEDA
ZIAD LLABAN
AFTAB HUSSAIN
SAMIR KHADKA
SHAHZAIB EJAZ
MUHAMMAD UMER FAROOQ
MAL PEK KIM
KESHAR THAPA
17
24-MAR
25-MAR
25-MAR
25-MAR
26-MAR
26-MAR
26-MAR
26-MAR
27-MAR
27-MAR
27-MAR
28-MAR
28-MAR
28-MAR
28-MAR
28-MAR
28-MAR
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30-MAR
30-MAR
30-MAR
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31-MAR
14-MAR
14-MAR
15-MAR
15-MAR
15-MAR
15-MAR
15-MAR
15-MAR
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23-MAR
23-MAR
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24-MAR
24-MAR
24-MAR
24-MAR
BERNADETTE TAMBALQUE
ALLAN SIMBULAN
DEEPRAJ TAMANG
KRIZIA JOY ABBATUAN
FOUAD MERCHOUD
NADEEM QAMMER
CHARMAIGNE JASMINE LAWAS
MARY ANN SOBREVINAS
PHILIP MARK JUAN
THAIR KAYED AL HALAIQAH
SUDIP PARIYAR
MUHAMMED SHAREEF PALLIYARAKKALPOYIL
SHEILA MARIE MANOLES
AZHAR ALTAF
GYALZEN SHERPA
DIPESH KM
MARK LEO BONGALOS
MARK ANGELO BAYANI
RUBELYN JARABE
ARUN KUMAR JIME
CHRISTOPHER REGANIT
MARK DANIEL ROMERO
JOSEPH JR. AMBONG
GHULAM SAQIB ALI
JONATHAN GIBAN
ELIJA LOPEZ
BED KUMAR NEUPANE
JOCELYN MARZO
FRAN GEL ROMANES
SAIF ULLAH
ALI HOSSEN
KYAW NAING TUN
BISHNU PRASAD KHATRI
LEMUEL JOSEPH APAO
PRETCHELLE AMPULITOD
SULPICIO JR BALCENA
WA THONE SOE
SHAINOJ ITHIPARAMBILI VASUDEVAN
PURNA DEV GURUNG
FRETZEL LOU GULLE
REYMUND VALLEDOR
RAJU SURKHETI
MARICEL HILIS
BIJAYA SHAHI
RYAN BONTIA
SUSHMA PANTA
JO MARI MENDOZA
BIKRAM ADHIKARI
HUSSEIN TAOUBE
ARJUN RAI
NAVEED GHULAM HAIDER
SYED NAEEM ULLAH
18
CUSTOMER SERVICEETIQUETTE AND TIPS
1. BE TRANSPARENT ABOUT YOUR PRODUCTS AND SERVICES
“Transparency is the new normal.” – Forbes
Customers look for transparent information about brands. While implementing the transparency practices, businesses must understand their customers’ perspectives regarding what they want to know and hear.
One way to come up with that list is to look at the most common customer problem areas.
Based on the above, areas here are some customer service etiquette tips to be followed:
Be truthful and accurate
Impart authentic information related to products
and services to avoid future confusion among
customers.
Share the knowledge
Know about promotions and discounts your brand is
offering, prior to offering them to customers in order
to maintain brand efficiency.
Keep your promises
Do not make fake commitments that would set
customer expectations, as that will break the trust
between you and loyalty.
QUOTES“ALWAYS DELIVER MORE THAN EXPECTED.” — LARRY PAGE
“IF YOUR ACTIONS INSPIRE OTHERS TO DREAM MORE, LEARN MORE, DO MORE AND BECOME MORE, YOU ARE A LEADER.” — JOHN QUINCY ADAMS
“WHAT DO YOU NEED TO START A BUSINESS? THREE SIMPLE THINGS:KNOW YOUR PRODUCT BETTER THAN ANYONE, KNOW YOUR CUSTOMER, AND HAVE A BURNING DESIRE TO SUCCEED.” — DAVE THOMAS
8 4
32
9
6 3
17
11
5 4
24
7
5 3
28
?
CAN YOU FIND THE VALUE OF
THE MISSING NUMBER?
19