THE THREE MODES OF COLLABORATION
TERYN RIKERT
| www.steelcase.com
23615
Collaboration is a shared effort by two or more people with complementary skills to create a process, product, event, or experience.
I NFORMATIVE
I
E VALUATIVE
NFORMATIVE
I
G
E
ENERATIVE
VALUATIVE
NFORMATIVE
I
G
E
TellingShowingAsking
Responding
ChallengingDefining
CommentingRevising
BrainstormingVisual Capturing
BuildingArraying
Synthesizing
Complexity
I
G
E
Complexity
Val
ue
I
G
E
I
E
G
???
technology addresses the “monkey problem”
TRUST
But, you can’t ignore the gorilla…
TRUST
embodyingbehaviors that build
deal with the gorilla by
I GE
RevealingPausing
CheckingInquiring
ReiteratingClarifyingFocusingEliciting
AligningFacilitating
SummarizingHighlighting
Making speaker visibleProviding access to
content during/afterEnsuring questions +
responses seen/heard by all
I
RevealingPausing
CheckingInquiring
Making group + content visible
Allowing content to be equally editable (?)
Enabling changing to be seen by all
EReiteratingClarifyingFocusingEliciting
Framing the problemMaking intangible visibleSharing ownershipRecognizing unique
contributions
GAligning
FacilitatingSummarizingHighlighting
I
G
E
The best COLLABORATION be it I, E or G
solves for BEHAVIORS before TECHNOLOGY(aka the “GORILLA before MONKEYS” rule)
