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JUNE 2014
A three-dimensional look at the communication, motivation, compensation and priorities of today’s CEO.
A 360º VIEW OF THE CEO
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CEOs work hard to sift through the din of voices that place demands on their time and resources. From the board to the executive team to employees, CEOs are under constant pressure to please a variety of different stakeholders.
We surveyed 1,500 CEOs, executives and general employees to give you a rare glimpse at how today’s CEOs areseen by their employees.
HOW WE DID ITWe analyzed 1,500+ responses to our 17-21 question email survey. Read more about the
survey sample at the end of this report.
THE RESULTS MAY SURPRISE YOU.
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1,500+Surveyed
...from companies
of 50+ employees
...across a wide
range of industries.
351Executives
775General
Employees
468CEOs
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It’s probably been a while since your CEO had a 360° review. Our research found that although CEOs and their employees tout similar ideas about leadership, there were many instances in which CEOs and those they lead got their signals crossed.
• Employees want to hear from CEOs more. A whopping 76% of executives and general employees said they’d like to hear from their CEO at least monthly, but only 55% of CEOs speak that frequently.
• CEOs rank “transparency and information sharing” low on their list of priorities, but general employees think it’s a top priority for their CEOs.
• Executives and general employees are most motivated by a CEO who instills vision, but executives said fear was the #1 motivation tool of their CEOs.
EXECUTIVE SUMMARY Inside COMMUNICATION 5
MOTIVATION 14
COMPENSATION 18
GETTING IT DONE 21
PRIORITIES 26
CONCLUSION 30
ABOUT THE SAMPLE 33
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COMMUNICATION
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Think you never reprimand employees? Think again.
CEOs:
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84% OF CEOS BELIEVE THEY NEVER SPEAK TO REPRIMAND THE COMPANY.
#@! 10% of the company says that’s nearly all they hear.(39% of executives and 32% of general employees say it happens sometimes)
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65% of the company feels they can count on their CEO
to “frequently or always” keep them informed.
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When it comes to CEO communication, executives are far more critical than general employees.
Executives are twice as likely as general employees to say their CEO always focuses on negatives or never focuses on positives when communicating with the company.0
5
10
5%
2%0
5
108%
3.5%
On the other hand, general employees are twice as likely as executives to say the CEO always celebrates company successes.
ExecutivesEmployees
Always focuses on negatives...
Never focuses on positives...
0
15
30
17%
31%
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Overall, the company wants to hear from you more.
CEOs:
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How often does the CEO communicate to the whole company? (including communication through email, phone, face-to-face, etc.)
How often do you communicate to the whole company? (including communication through email, phone, face-to-face, etc.)
Nearly half of CEOs report speaking to the companyless than monthly.
THE C
OMPA
NYCE
Os
26%35%28%11%
19%5% 31% 7%38%
DAILY WEEKLY MONTHLY QUARTERLY LESS THAN QUARTERLY
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79% of executives and 74% of general
employees said they would like to hear from their CEOs
at least monthly.
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GETTING A QUICK RESPONSE FROM THE CEO ISN’T DIFFICULT...
69% of execs report receiving email replies from their CEO within the day(for 15% it’s within the hour!)
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MOTIVATION
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You’re probably relying on fear and incentives more than you think.
CEOs:
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While only 10% of CEOs claimed to use fear as a motivator, execs
ranked it as the #1 motivation tool of their CEOs.
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But that’s not necessarily a bad thing...
MOST EFFECTIVE MOTIVATORS FOR EXECUTIVES
MOST EFFECTIVE MOTIVATORS FOR GENERAL EMPLOYEES
Instilling VisionInstilling Vision
IncentivesPraise
Fostering Relationships
Fear
PraiseIncentives
Fear
Fostering Relationships
Fear comes out dead last on all counts.
Both executives and general
employees rank “instilling vision” as the #1 most
effective motivation strategy.
Incentives come out second when working with
general employees. Praise works best
for executives.
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COMPENSATION
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If you think you deserve a raise, you’re probably the only one.
CEOs:
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39% of CEOs felt they made less than their fair share, but only 7% of executives and 4% of general employees agree.
MORE THAN HIS/HER FAIR SHARE
THE CEO MAKES...
HIS/HER FAIR SHARE
LESS THAN HIS/HER FAIR SHARE
CEOs
24%
42%
5%
10%
51%
39%
29%
Executives + General Employees
I HAVE NO IDEA WHAT MY CEO MAKES
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GETTINGIT DONE
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Executives give you credit for 60 hours
General employees credit you with 59 hours
CEOs REPORT AN AVERAGE 64-HOUR WORK WEEK.
0
20
40
60
80
Employees and executives are keeping tabs on their CEOs...
CEOs report they spend 38 hours in the office each week. Executives and general employees guessed it was 37 hours.
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THE GOOD,THE BAD AND THE UGLY.
54% of executives say CEOs micro-manage and/or interfere with company progress
87% of executives feel CEOs respect their opinions
Just 67% of execs and 51% of general employees say they’d be comfortable coming to you with an idea.
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46% of executives are still massaging data before handing
it over to their CEOs.
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PRIORITIES
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CEOs, executives and general employees all agree that the chief
executive’s #1 priority is to motivate and inspire the company.
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CEOs believe they place a much higher priority on seeking input and ideas than the company perceives.
CEO THINKSEXECUTIVES SEE EMPLOYEES SEE
Establishing good relationships on all levels
Establishing good relationships on all levels
Establishing good relationships on all levels
Motivating and inspiring employees
Motivating and inspiring employees
Motivating and inspiring employees
Recognizing and rewarding achievements
Recognizing and rewarding achievements
Recognizing and rewarding achievements
Seeking ideas and input from employees
Seeking ideas and input from employees
Seeking ideas and input from employees
Caring about employee welfare
Caring about employee welfare
Caring about employee welfare
Transparency and information sharing
Transparency and information sharing
Transparency and information sharing
Giving as much autonomy as possible
Giving as much autonomy as possible
Giving as much autonomy as possible
General employees think transparency is a bigger priority for CEOs than it actually is.
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Across the board, executives thought their CEOs put less emphasis on positive behaviors than did the CEOs themselves.
42% of CEOs put “recognizing and rewarding achievement” as their most important priority. Only 17% of execs back them up.
0
10
20
30
4042
17
39% of CEOs said that “caring about the success and welfare of individual employees” was most important to them. Just 19% of executives agree.0
10
20
30
4039
19
31% put “seeking ideas and input from employees at all levels” at the top of their list. 14% of their executives saw it that way.
0
10
20
30
4031
14
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Only 1% of general employees felt that giving employees
autonomy was a high priority for their CEO.
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CONCLUSION
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At the end of the day, you make a good impression.
CEOs:
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More than 60% of executives and general employees chose adjectives for their CEOs that were mostly positive.
IntelligentNice
Honest
Visionary
Competent
Passionate
AuthenticApproachable
Hard-working
Leader
Adventurous Driven
Inspiring
Focused
Energetic
Brilliant
Charismatic
Savvy
FairBusy
Opinionated
AggressiveImpatient
ChaoticStodgyFlashy
Detached
ExclusiveInconsistentArrogant
Unimaginative
Micro-manager
Unapproachable
Unpolished
BluntTraditional
Rigid
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ABOUT THESAMPLE
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• 69% of CEO sample is 50+
• 50% of overall sample is 50+
• 78% of sample is 40+
The sample reflects gender distribution across corporate leadership.
The majority of the sample is older than 40.
100
300
500
700
Und
er 3
0
31-3
9
40-4
9
50-6
5
Ove
r 65CEOs
90% MALEEXECUTIVES 72% MALE
EMPLOYEES63% MALE
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THE SAMPLE REPRESENTS A WIDE RANGE OF INDUSTRIES...
0 20 40 60 80 100 120
AgricultureApparelBanking
BiotechnologyChemicals
CommunicationsConstruction
ConsultingEducation
ElectronicsEnergy
EngineeringEntertainment
EnvironmentFinance
Food & BeverageGovernment
HealthcareHospitalityInsuranceMachinery
ManufacturingMedia
Not-for-ProfitRecreation
RetailShipping
TechnologyTelecommunications
TransportationUtilities
Other
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ABOUT DOMO AND CEO.COM
CEO.com is sponsored by Domo. Domo and CEO.com give chief
executives access to information they care about all in one place.
To learn more, visit domo.com.
50% OF THE SAMPLE COMES FROM COMPANIES OF FEWER THAN 500 EMPLOYEES
85% of individuals in the sample work in the US & CanadaGeneral employees in
the sample came largely from mid-level
management
51-2
00
201-
500
501-
1,00
0
1,00
1-5,
000
5,00
1-10
,000
10,0
00+
0
100
200
300
400
500
600