TIFFANY BANKSwww.linkedin.com/pub/tiffany-banks/79/93b/795/818-924-3299 � TMarie1_2000@yahoo.com

CLIENTCLIENT SERVICESSERVICES REPRESENTATIVEREPRESENTATIVE

Enthusiastic and exceedingly service-oriented professional with a unique combination of intuitive andanalytical abilities. Dedicated and achievement-oriented with a proven base of knowledge upon which todraw that will assist organizations in meeting their objectives. Known for dedication to providing premiumpatient care. Skills include:

— Call Center & Customer Service— Account Resolutions— SalesForce.com— Data Entry (40 WPM)

— Bookkeeping & Filing— Patient Education— Collections & Repayment— AS400 Operating System

— Accounts Payable & Receivables— Intergy Billing System & QLS/QBS ERP— HIPAA & JCAHO Knowledge— Medical Record Management— Medical Billing & Coding

Education

Medical Administrative Assistant, Everest College — Reseda, CA, 2007Externship: West Hills Hospital, Emergency RoomGraduated with HonorsAssociate Degree in Biology, Los Angeles Mission College — Sylmar, CA, 2002

Professional Experience

I. Serve as a key member of interdisciplinary healthcare team as a Client Accounts and Call CenterSpecialist. Collaborated with a team of Physicians to ensure optimal patient services and smooth dailyfunctioning of office.

KeyKeyKeyKey ResultsResultsResultsResults::::

• Create and implement resolutions for account receivables assisting the Sales Department achieve250,000.00 in outstanding and bad debt claims in 3 months

• Managed insurance billing and follow-up of claims for an average of 50 patients regarding the statuswith healthcare carriers.

• Coordinate all contracts with third party insurance carriers including both Medicare and privateinsurance.

• Collaborate with both physicians and patients to address billing matters Maintain current knowledge ofmedical guidelines and regulations for effective delivery of services.

• Monitor healthcare carriers website of regulatory compliance and updates regarding at risk durablemedical equipment services.

• Pursue insurance and patient collections on delinquent accounts increasing payment collections by10%.

• Collect payment on past due patient accounts, analyze aging report and payment histories for SanFernando Valley Urological Associates.

• Verify patient’s eligibility; review Explanation of Benefits from insurance carriers via phone andcorrespondence.

II. Gained valuable experience in Risk Management in the financial as well as the healthcare sector.Responsible for resolving delinquencies throughout inbound/outbound fast-paced, high volume call centerenvironment.

KeyKeyKeyKey ResultsResultsResultsResults::::

• Responsible for the collection of delinquent home loans, providing excellent customer service througheffective communication and negotiation skills.

• Review delinquency patterns, identify types of loans, offer resolution options and analyze homeowners’income and expenses.

• Provide debt counseling including repayment arrangements to bring delinquent accounts current.

• Assist homeowners understand mortgage terms, offer options to bring account current by providing loanreinstatement figures and develop repayment plans.

Work Experience

Ultimate Care Hospice — Simi Valley, CABusinessBusinessBusinessBusiness OfficeOfficeOfficeOffice VolunteerVolunteerVolunteerVolunteer,,,, 08/201408/201408/201408/2014 –––– presentpresentpresentpresent

Home Goods — Tarzana, CAMerchandiseMerchandiseMerchandiseMerchandise AssociateAssociateAssociateAssociate,,,, 03/201403/201403/201403/2014 –––– presentpresentpresentpresent

Bioness Incorporated — Valencia, CAQualityQualityQualityQuality InsuranceInsuranceInsuranceInsurance AssociateAssociateAssociateAssociate,,,, 11/200911/200911/200911/2009 –––– 7/20127/20127/20127/2012

Ajilon Finance — Woodland Hills, CAHomeHomeHomeHome RetentionRetentionRetentionRetention Division,Division,Division,Division, CollectorCollectorCollectorCollector IIII,,,, 3/20093/20093/20093/2009 ––––7/20097/20097/20097/2009

Tower Billing Systems, Inc. — Beverly Hills, CABillingBillingBillingBilling andandandand CollectionsCollectionsCollectionsCollections SpecialistSpecialistSpecialistSpecialist,,,, 11/200811/200811/200811/2008 –––– 1/20091/20091/20091/2009

Affiliated Computer Services, Inc. — WestlakeVillage, CARecoveryRecoveryRecoveryRecovery andandandand CollectionsCollectionsCollectionsCollections AnalystAnalystAnalystAnalyst,,,, 2/20072/20072/20072/2007 –––– 2/20082/20082/20082/2008

Quest Diagnostics, Inc. — West Hills, CABillingBillingBillingBilling CoordinatorCoordinatorCoordinatorCoordinator IIIIIIII,,,, 1/20051/20051/20051/2005 –––– 2/20072/20072/20072/2007