Download - TIP January 2012 Newsletter
8/3/2019 TIP January 2012 Newsletter
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FOLLOW US!
Quick Links
TIP's website
Email us
TIP National
Donate here
Board Members
Mike Gach
~ President ~
Gach & Associates
Capt. Darin Balaam
~ Treasurer ~
Washoe Co Sheriff's Office
Sgt. Marlene Cleveland
~ Secretary ~
Sparks Police Department
Leslie Marshall
~ Grants/Public Relations ~
TIP Volunteer Board Rep
Lt. Mohammad Rafaqat
Reno Police Department
Kathy Jacobs
Crisis Call Center
Lt. Rick Bjelke
TMCC Police Dept
Reno Police Dept (ret.)
Liz Beadle
Washoe Co Medical
Examiner's Office
Volunteer Birthdays
JANUARY
5th - Lauren Petru
8th - Devin Steelman
FEBRUARY
4th - Nick Cutunilli
MARCH
3rd - Agnes Asmar
20th - Stephanie Williamson
21st - Diana Lee
22nd - Chelsea TenEyck
January 2012 I want to start by saying thank you to all of our incredible TIP
volunteers. But for you, 2011 would never have been the huge
success it was. As you know, TIP is based on the
philosophy it's not about you. I had no idea how willing each
of you would be to carry out that philosophy. From helping
on the scene of unthinkable accidents to spending your
weekends staffing the TIP booth at volunteer fairs, each of
you have given of your time & talent in ways that prove
beyond doubt your commitment to TIP and our community.
You don't simply talk the talk - you walk the walk. I recently attended a
NOVA training where one of the presenters spoke of his experiences
providing post-trauma debriefings. I couldn't help but think of TIP volunteers
and how lucky I am to have such reliable, committed, determined volunteers
to carry out TIP's mission in our community. I anticipate 2012 to be even
more successful than 2011 was for TIP. With your continued dedication to
this program, there is nowhere to go but up. Happy New Year to each of you
& your families. May all good things come your way in 2012.
TIP's August 2011 Graduating Class!
Six new TIP volunteers completed their three-month field training and were
graduated as official TIP volunteers on November 16th. Board members were
on hand to speak and present certificates to the graduates. We've been
working alongside them since August, but please take a minute
to congratulate our new volunteers: Chelsea, Robby, Schinthia, Sharon, and
Tina. Welcome to the TIP family, graduates!!
2011 Stats by Quarter
In 2011 TIP volunteers gave 26,000 hours of their time to provide emotional
support to more than 1,000 victims/survivors in Washoe County & Carson
City. Click on the link above to see additional 2011 statistics by quarter.
1st Annual Heroes with Heart DinnerA Smashing Success!
Our First Annual Heroes with
Heart Awards Dinner &
Fundraiser was a totalsuccess! On October 6,
2011, TIP honored 18 local
heroes by presenting them
with plaques and certificates
of appreciation. There were
184 attendees, which
exceeded our wildest dreams
AND we managed to make a
small profit to boot! We could not be happier to be able to keep TIP running
for the next year or so! A special thanks to the many volunteers who spent
countless hours planning and decorating. We could not have done it without
each and every one of you!
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31st - Schinthia Islam
APRIL
3rd - Raj Raghunathan
16th - Robby Fuchs
17th - Sharon Andrews
MAY
8th - Tina Compston
13th - Jessica Orr
JUNE
27th - Therese Rice-Dietrich
JULY
14th - Liz Beadle
26th - Naf Sarkar
28th - Leslie Marshall
AUGUST
9th - Annie Faubion
23rd - Divya Narala
SEPTEMBER4th - Kara Heath
21st - Nicole Schauwecker
27th - Kim McClintock
30th - Andy Wei
OCTOBER
19th - Paula Lopez
27th - Mary Powell
31st - Jennifer Williams
NOVEMBER
3rd - Chris Garrison
28th - Gabrielle Totton
DECEMBER
TIP Accolades Governor's Points of Light Award
In October, TIP was nominated in two
categories for Governor Sandoval's 2011 Points
of Light Award. TIP was a finalist in the
Volunteer Agency category and our own
Gabrielle Totton was WINNER of the Volunteer
Manager award, making her one of only six
recipients to recieve this coveted award!
Recognition for TIP in 2011:
- Finalist - Points of Light award - N. NV
program
- Winner - Points of Light award - program Dir.
- Winner - The Chamber Non-Profit of the Year - Certificate of Appreciation - Washoe County
Health District
- Proclamation of Commendation from Washoe
County - RARA response
Getting to Know You... Leslie Marshall
TIP: What brought you to TIP?
LM: My niece was killed in a car accident two
years ago and even though it was in the
afternoon, the police did not come to her parents'
door until 3am -- they had to wait hours for family
to get there - alone.
TIP: Were you named after anyone? If so, who?
LM: I am named after my grandmother who was
so glamorous and used to tell me stories about
sneaking in liquor bottles under her fur coat
during prohibition -- walking right past the cops! TIP: Do you have a guilty pleasure?
LM: Diet Coke & Oreos.
TIP: What is your most memorable TIP call?
LM: Most bittersweet was getting a 'thank you'
card from a mother of a toddler who had died -- it had all these cute photos of
the little girl and a wonderful story of her bubbly personality. It helps me to
remember her that way, rather than helping the mom say good bye in the
back of an ambulance.
EFA Refresher -- Reaching Out
Upon initial contact and throughout the call, remember these skills
to prevent second injury to our client(s):
1. Reach out and acknowledge the forgotten victims.
l Who are the forgotten victims?
l The primary job of a TIP volunteer is to scan the scene and identify
these forgotten victims.
l How to acknowledge that forgotten victim:
¡ Ask: "How are YOU ?", "This must be difficult for you too .",
"Are you okay?"
2. Reach out non-verbally.
l Zero in through others who may be "hovering" around the victim but
not making contact.
l Get by the victim's side and on his level. Stay at the victim's level as
the level changes.
l Provide a light touch on the shoulder or arm. Pull back if the victim
seems uncomfortable. Don't rub or pat; provide a steady touch.
l Stay with the victim without being intrusive as he moves around the
scene.
l Make eye contact. Don't stare, but when the victim looks at you,
make sure you meet his eyes.
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l Give the victim your full attention.
l Be aware of your surroundings but don't be distracted.
3. Introduce yourself to the victim.
l "My name is ______. The police/fire/hospital called me to be with
you."
l Notice that the volunteer's introduction is not: "I'm here to help you."
This may invite the victim to respond: "Well, bring back my child."
4.Ask the victim to tell you their story. "Can you tell me what happened?"
l Don't ask closed-end questions: "How long have you been here?"
l Don't ask: "How are you feeling?" Victims don't know how they are
feeling.
l IMPORTANT NOTE: The effort by the volunteer is to encourage the
victim to talk about the facts and his reactions to the facts. While
expressions of emotion and feelings should not be discouraged, the
volunteer should initially focus on the facts.
5. Actively Listen to the victim.
l Have a deep respect for the unique individual you are listening to. Do
not argue or judge the perceptions and statements of the victim if they
are different than yours. The goal is to understand and accept the
victim's experiences.
l Encourage (but don't force) the victim to continue telling the story
("Then what happened?" or "What happened after that?")
l Gently reflect your perception of what the person is saying with
tentative statements.
6. Empathize with the victim after listening to his story. Don't under
empathize or over empathize your empathy. Your empathy should match the
victim's distress.
l "I'm so sorry."
l "This must be very difficult."
7. Normalize the victim's experience if you hear him questioning his own
experience ("What's the matter with me?")
l "I see that this situation is very emotional for you. This kind of
experience would be hard for anyone to handle."
8. What not to say. You are not actively listening when you use phraseslike...
l "I know how you feel."
l "Don't feel _______."
l "It will be better tomorrow."
l "You can always rebuild."
l "What you need to do is _____."
l Also, if you are talking more than the client you are not being helpful.
9. Use a soft tone of voice. A tone you would use in church or in a
museum.
10. Practice silence. An important part of listening is the ability to be silent.
TIP calls often involve long periods of waiting when there is really nothing to
say.
11. Give the victim "permission to hurt." When you see a victim trying to
'hold it in' (quivering lips is a clue) let that person know that showing emotion
is okay. You can say, 'It's okay to cry'.
12. Be honest with your emotions as a TIP volunteer . It's okay to cry
with the victim as it can communicate you care. However, TIP's rule is to
never cry louder or longer than the victim.
13. Take the initiative and do little things to help the victim. You do not
want to take over and do things the victim wants to do and is capable of
doing. Remember, the goal is for the victim to regain a sense of control.
However, doing the little things the victim just can't attend to is important and
appreciated. These little kindnesses may include feeding a pet, answering
the phone or watching the children. Of course, always ask the victim: "Would
you like me to______?"
Summary
Trust that victims appreciate your presence. Your caring presence is a
powerful healing force. However, because the victim is often preoccupied and
in shock, you may not receive the normal feedback and thank you you might
have expected. Don't be discouraged.
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TIP is FUN!! Check out these fun photos of TIP goings-on!
Annie & Gabby at the Reno Aces game
With Gov Sandoval at Points of Light Awards
Save the Date Labeling Party!
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In Seatle at Space Needle
Therese & Paula at TIP's Volunteer Holiday party 2010
Do you want to become a TIP Volunteer? We would love to have you join ourfamily! Visit TIP's website at www.tipnnv.org for more information about what
TIP does. Or click here to go directly to the volunteer application!
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