Tools To Help You Mind Your Own Business
Transworld SystemsTransworld Systems
. . . your “Green Flag Profit Recovery” Solution. . . your “Green Flag Profit Recovery” Solution
Thank you for working with . . .
Bob WeissBob Weiss
1.561.844.43411.561.844.43411.866.844.43411.866.844.4341
Green Flag Profit Recovery
•We are a collection agency licensed nationwide to collect in all 50 states plus the Caribbean.
•With 100+ offices we create local impact for your debtors.
•We work with over 60,000 companies, many Fortune 100 and 500 companies and over 20,000 healthcare providers.
•Our fees can be as low as $4.99 per collection problem but average around $10 per account, regardless of dollar balance, thereby eliminating the high cost of the typical collection agency.
•Recovered $2.4 billion* in the last 5 years.
•Success rate of more than 4 times that of the industry average**
Tools To Help You Mind Your Own Business
100 Offices Nationwide
Home Office in
Santa Rosa, CA
Est. 1970
Tools To Help You Mind Your Own Business
•An MGMA AdminiServe Partner for Over 10 Years
One of only 15 companies in this preferred supplier network.•Peer Reviewed by HFMAAfter undergoing rigorous review, GreenFlag Profit Recovery was
given this prestigious and highly coveted title.
Green Flag Profit Recovery
Managing Receivables Of Any Kind
TSI helps over 60,000 businesses every year put their own money back into their bank accounts.
Tools To Help You Mind Your Own Business
Able Air Ace ElectricHarbor Point Media City of NaplesBarry University Service AmericaFisher Island Rooms to GoDiabetic Support Program Express ScriptsHeritage Propane Hilton HotelsPalm Beach Comm College Broward Comm CollegeAdmirals Cove Prime ManagementWells Fargo Continental GroupMarriott Hotels Robb & StuckeyGirl Scouts Citrix Systems
Plus over 60,000 nationwide!
Some of Our Local Clients Include:
Tools To Help You Mind Your Own Business
Trugreen Chemlawn Continental Group Jiffy Lube International Service AmericaDept. of Veteran Affairs Rooms to GoExpress Scripts Tom Hopkins InternationalShred It Pizza HutSuccessories.com Wells FargoMedco Rx Services ServicemasterMarriott Hotels Waste Management Girl Scouts Hilton HotelsCitrix Systems Sysco Food Services
Plus over 60,000 nationwide!
Some of Our National Clients Include:
Tools To Help You Mind Your Own Business
TheACKNOWLEDGED LEADERACKNOWLEDGED LEADER
in the accounts receivable Profit Recovery Industry.
Green Flag Profit Recovery
Financial Analysts Confirm TSI’S Effectiveness!Financial Analysts Confirm TSI’S Effectiveness!
“The Company has a collection rate of well over 50%” says analyst Jane Gilday of the securities firm McKinley Allsop. “The typical collection firm gets only 20% and keeps 25% to 50% of recovered funds.”
Fortune Magazine
“Transworld Systems is one of only a handful of companies capable of handling large national collection accounts and small balance accounts…one of the few dominant players in a huge market.”
Investor’s Daily
“TSI has a long-term proven record of being able to deliver twice the normal recovery rate at a fraction of the normal cost…TSI can lower the client’s billing costs by 50%, lower collection costs by 70%, and eliminate the risks of both stale loans of greater than 90 days and harassment suits.”
Shearson Lehman Hutton
Transworld Systems gets credit for the highest recovery rate in the industry - an average of 56% of the value of overdue accounts.”
Barron’s
Green Flag Profit Recovery
EffortsEfforts
In House Efforts
Outsourcing
Day 30 Day 60 Day 90 Day 120 Day 150
Statement Statement Statement,
Letter #1,
Phone Calls
Statement,
Letter #2,
Phone Calls
Statement,
Letter #3,
Phone Calls
Day 180
Intensive telephone contact and/or legal action at a cost of 25-50% of recovered amounts.
Conventional “2 Step” Collection Conventional “2 Step” Collection Approach Approach
Tools To Help You Mind Your Own Business
Our “4 Step” Collection ApproachOur “4 Step” Collection Approach
1.1. Your Invoice or StatementYour Invoice or Statement
2.2. Green Flag AcceleratorGreen Flag Accelerator
3.3. TSI Written Collection DemandsTSI Written Collection Demands
4.4. TSI Verbal Collection Demands & Legal TSI Verbal Collection Demands & Legal
® 2010 Transworld Systems Inc. All rights reserved. The Transworld Systems and GreenFlag logos are registered service marks of Transworld Systems Inc. NYC License No. 1155022
OutsourcedIn House
Efforts – inYour Name
Pre- Collection3rd PartyDemands
3rd Party Verbal
Demands
90 Days Demand
1
100 Days Demand
2
110 Days Demand
3
120 Days Demand
4
130 Days Demand
5
We contact slow paying accounts every 10 days increasing intensity in each demand without alienating your customers or patients.
Early In House Use of a Diplomatic Third Party at a Controlled Cost. You maintain Control of your Accounts.
120 DaysIntensive Collections/Legal Action
30 Days Diplomatic Reminder
Letter #1
40 Days Diplomatic Reminder
Call #1
50 Days Diplomatic Reminder
Letter #2
60 Days Diplomatic Reminder
Call #2
70 Days Final
Warning Letter
After the invoice or initial statement, submit accounts to GreenFlag Accelerator – limit internal efforts and expense while controlling the entire process
Systematically contact your customers and patients with 5 contacts in 40 days!
YourIn House
Efforts
You Send Invoice or Statement Done by
Client
Green Flag Profit Recovery
® 2010 Transworld Systems Inc. All rights reserved. The Transworld Systems and GreenFlag logos are registered service marks of Transworld Systems Inc. NYC License No. 1155022
OutsourcedIn House
Efforts – inYour Name
Pre- Collection3rd PartyDemands
3rd Party Verbal
Demands
90 Days Demand
1
100 Days Demand
2
110 Days Demand
3
120 Days Demand
4
130 Days Demand
5
We contact slow paying accounts every 10 days increasing intensity in each demand without alienating your customers or patients.
Early In House Use of a Diplomatic Third Party at a Controlled Cost. You maintain Control of your Accounts.
120 DaysIntensive Collections/Legal Action
30 Days Diplomatic Reminder
Letter #1
40 Days Diplomatic Reminder
Call #1
50 Days Diplomatic Reminder
Letter #2
60 Days Diplomatic Reminder
Call #2
70 Days Final
Warning Letter
After the invoice or initial statement, submit accounts to GreenFlag Accelerator – limit internal efforts and expense while controlling the entire process
Systematically contact your customers and patients with 5 contacts in 40 days!
YourIn House
Efforts
You Send Invoice or Statement Client
Green Flag Profit Recovery
® 2010 Transworld Systems Inc. All rights reserved. The Transworld Systems and GreenFlag logos are registered service marks of Transworld Systems Inc. NYC License No. 1155022
“Getting Paid Has Never Been Easier!”The service you’ve been asking for is finally here.
Previously available only to our largest clients, Green Flag Accelerator, is now available to small and medium sized businesses like yours. If you’ve been looking for an easier, more cost-effective way to systematically stay on top of your billing and follow up – the wait is over.
•Ever struggle to find the time to contact customers regarding payments?
•Experiencing more frequent interruptions in your cash flow?
•Looking for additional ways to make ends meet in this challenging economy?
Green Flag Profit Recovery
A CFO’S New “Best” Friend
® 2010 Transworld Systems Inc. All rights reserved. The Transworld Systems and GreenFlag logos are registered service marks of Transworld Systems Inc. NYC License No. 1155022
What Is Green Flag Accelerator?• A Cost effective, diplomatic and systematic fixed fee service that resolves past due accounts BEFORE they need to go
to collection.
• A series of 5 contacts – 3 written & 2 automated calls, made by us IN YOUR NAME - all for an average cost of only $10.
• A more efficient way to reconnect you with your customers, generate payments and improve cash flow.
• A web-based billing management system that provides greater access, control and reporting transparency than internal
billing efforts alone. Upload your accounts to Accelerator - and we do the rest.
Green Flag Profit Recovery
Submit Accounts with Online Access
• Submit accounts online 24/7 via our secure Online Client Portal (OCP)
• You control when to start, stop,or suspend accounts
• Complete reporting on all accounts
• Upload spreadsheets with account information and submit large groupsof accounts instantly
• Easy to learn, helpful tutorials, and superior online supportGreen Flag Profit Recovery
® 2010 Transworld Systems Inc. All rights reserved. The Transworld Systems and GreenFlag logos are registered service marks of Transworld Systems Inc. NYC License No. 1155022
Contact 1:Diplomatic Reminder
Letter
Green Flag Profit Recovery
® 2010 Transworld Systems Inc. All rights reserved. The Transworld Systems and GreenFlag logos are registered service marks of Transworld Systems Inc. NYC License No. 1155022
GreenFlag Accelerator
Contact 2:Diplomatic Reminder
Call
Automated Reminder Call #1:Hello. This is not a telemarketing call. This is <TSI Client Name> calling regarding your account and a letter we recently sent you on <Date>. This message is for <Debtor Name>.
Please contact us at your earliest convenience at <Phone> and reference your account number <Account>. Again, that’s <TSI Client Name> at <Phone>. Thank you for your immediate attention to this matter.
Click here: to hear this sample message
Green Flag Profit Recovery
® 2010 Transworld Systems Inc. All rights reserved. The Transworld Systems and GreenFlag logos are registered service marks of Transworld Systems Inc. NYC License No. 1155022
GreenFlag Accelerator
Contact 3:Diplomatic Reminder
Letter
Green Flag Profit Recovery
® 2010 Transworld Systems Inc. All rights reserved. The Transworld Systems and GreenFlag logos are registered service marks of Transworld Systems Inc. NYC License No. 1155022
GreenFlag Accelerator
Contact 4:Diplomatic Reminder
Call
Automated Reminder Call #2:Hello. This is not a telemarketing call. This is <TSI Client Name> calling for the second time regarding your account and a letter we recently sent you on <Date>. This message is for <Debtor Name>.
Please contact us at your earliest convenience at <Phone> and reference your account number <Account>. Again, that’s <TSI Client Name> at <Phone>. Thank you for your immediate attention to this matter.
Click here: to hear this sample message.
Green Flag Profit Recovery
® 2010 Transworld Systems Inc. All rights reserved. The Transworld Systems and GreenFlag logos are registered service marks of Transworld Systems Inc. NYC License No. 1155022
GreenFlag Accelerator
Contact 5:Final
WarningLetter
Green Flag Profit Recovery
® 2010 Transworld Systems Inc. All rights reserved. The Transworld Systems and GreenFlag logos are registered service marks of Transworld Systems Inc. NYC License No. 1155022
OutsourcedIn House
Efforts – inYour Name
3rd Party Written CollectionDemands
3rd Party Verbal
Demands
90 Days Demand
1
100 Days Demand
2
110 Days Demand
3
120 Days Demand
4
130 Days Demand
5
We contact slow paying accounts every 10 days increasing intensity in each demand without alienating your customers or patients.
Early In House Use of a Diplomatic Third Party at a Controlled Cost. You maintain Control of your Accounts.
120 DaysIntensive Collections/Legal Action
30 Days Diplomatic Reminder
Letter #1
40 Days Diplomatic Reminder
Call #1
50 Days Diplomatic Reminder
Letter #2
60 Days Diplomatic Reminder
Call #2
70 Days Final
Warning Letter
After the invoice or initial statement, submit accounts to GreenFlag Accelerator – limit internal efforts and expense while controlling the entire process
Systematically contact your customers and patients with 5 contacts in 40 days!
YourIn House
Efforts
You Send Invoice or Statement Client
Green Flag Profit Recovery
Green Flag Profit Recovery
According to the U.S. Department of Commerce, the older an account, the harder it is to collect
Fact: Companies wait to take action because they don’t want to
pay a percentage and they don’t want to alienate their customer.
Fact: GreenFlag is designed to take action early and diplomatically,
recovering earlier and maintaining valuable customer relationships.
Tools To Help You Mind Your Own Business
Now in “collections”….Now in “collections”….. . . you decide how we contact your customer!. . . you decide how we contact your customer!
•Diplomatic?
•Intensive?
•NSF Check?
We instruct your customer to pay all money directly to youdirectly to you..
YouYou maintain control of your accounts.
YouYou set payment plans with your customer.
Written Collection Demands“First Party” Letter Choice
Client return address:
• Matches your remittance address
First Party Letter: (Option)
• Intensive Final Notice
Remittance Voucher• Money goes directly to
you (envelope included)
First Party Letter• “…appears to be from
our clients office. Final notice or be placed in collection.”
Green Flag Profit Recovery
Green Flag Profit Recovery
LOCAL IMPACTLOCAL IMPACT
TSI office address closest to debtor inserted here forlocal impact!
You chose the approach: Diplomatic Intensive NSF
5 Demandsin 60-85 DAYS
MONEY IS PAID DIRECTLY TO YOU!
Tools To Help You Mind Your Own Business
Systematic Approach . . .Systematic Approach . . . TSI will contact every customer up to 5 times or until
payment or arrangements have been made.
No skimming of accounts. Every customer will be pursued the same, regardless of the size of the balance or the location of your customer.
Persistence wears down resistance; always has, and always will!
The Demands: Why Do They Work So Well?
• Return address is from one of our 100 offices nationwide
• Increasingly more intense, alternating between credit card statement size and full letter size
• Sent every 14 days, systematically unless client stops service
• Strategic language = psychological impact
• Demands sent in varying sizes, and different envelopes
• Optional, diplomatic thank you letter helps you retain your valued patients.
Green Flag Profit Recovery
Green Flag Profit Recovery
TSI’s System Produces Results.TSI’s System Produces Results.
• Successfully collect your accounts for a fraction of the usual cost.
• REDUCE your internal account billing costs 50-70%.
• REDUCE or eliminate friction in customer relationships.
• Completely eliminate all risk of accidental violations of state and federal collection laws or harassment suits (Hold Harmless).
• Provide complete daily & monthly reporting on all accounts
• Provide secure interactive web site to manage your account
All for an average of less than . . . $10 per account!
® 2010 Transworld Systems Inc. All rights reserved. The Transworld Systems and GreenFlag logos are registered service marks of Transworld Systems Inc. NYC License No. 1155022
OutsourcedIn House
Efforts – inYour Name
Pre- Collection3rd PartyDemands
3rd Party Verbal
Demands
90 Days Demand
1
100 Days Demand
2
110 Days Demand
3
120 Days Demand
4
130 Days Demand
5
We contact slow paying accounts every 10 days increasing intensity in each demand without alienating your customers or patients.
Early In House Use of a Diplomatic Third Party at a Controlled Cost. You maintain Control of your Accounts.
120 DaysIntensive Collections/Legal Action
30 Days Diplomatic Reminder
Letter #1
40 Days Diplomatic Reminder
Call #1
50 Days Diplomatic Reminder
Letter #2
60 Days Diplomatic Reminder
Call #2
70 Days Final
Warning Letter
After the invoice or initial statement, submit accounts to GreenFlag Accelerator – limit internal efforts and expense while controlling the entire process
Systematically contact your customers and patients with 5 contacts in 40 days!
YourIn House
Efforts
You Send Invoice or Statement Client
Green Flag Profit Recovery
Tools To Help You Mind Your Own Business
Stronger Threat …..with Verbal Demands!Stronger Threat …..with Verbal Demands!
Because TSI owns and operates an Intensive Recovery Division (Verbal Demands) with 20 offices nationwide we are capable of complete follow through, including litigation, if warranted.
The benefit to you is Increased Recovery.
Tools To Help You Mind Your Own Business
How do you get started?
How do you determine the “number of accounts” that your
business needs?
Green Flag Profit Recovery
Determining “Your” System SizeDetermining “Your” System Size
Transworld offers discounts based on your projected usage. Transworld offers discounts based on your projected usage. Our systems are based on 2 years usageOur systems are based on 2 years usage
New Problems / Per Month
A. _______ # of new 30/60/90 day old accts per month x 24 =______
B. Clean up of old accounts =______
YOUR SYSTEM SIZE IS = _______