April 25, 2013
Citrix Support Secrets Webinar SeriesTop 10 Troubleshooting Tools for your Citrix Environment
David McGeough, Program Manager, WW Services Marketing
+ Special Guests
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Agenda
• Why troubleshooting tools are crucial in a Citrix Environment
• Overview of each troubleshooting tool
• When should I use a tool?
• Issues and their resolutions
© 2012 Citrix | Confidential – Do Not Distribute
Why use Troubleshooting Tools?
• Help you diagnose root cause faster!ᵒ In some cases fix issue from within tool
• Minimize down time
• Single view of all configuration settings
• Provides Citrix Support configuration output in a standard format
• …So troubleshooting tools are a necessity!
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Criteria
• # downloads over last 12 months
• Customer feedback
• Tools which were developed in-house
• Active products
• All tools listed here - http://support.citrix.com/article/CTX126294
MedEvac10 Link to Tool
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Overview
• MedEvac verifies your XenApp farm is in a healthy state
• Focuses on 3 key areas:ᵒ XML Service Healthᵒ Data Collector Healthᵒ Least-loaded Server Health
• Additional Checks:ᵒ Terminal Services Healthᵒ RPC Health
• Article: How to Monitor Farm Health using MedEvac
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Preview
Citrix Diagnostics
Toolkit9Link to 32-bit ToolLink to 64-bit Tool
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About the developers……
Frank Marzullo
Lead Architect and Developer of The Citrix
Diagnostics Toolkit
Thomas Bianchi
Developer of Citrix Web Interface Tracing and Co-
developer of the Citrix Diagnostics Toolkit
© 2012 Citrix | Confidential – Do Not Distribute
Data Collection Challenges
What data do I collect?
How do I collect it ?
Where do I get the tools?
What context info do I need ?
© 2012 Citrix | Confidential – Do Not Distribute
The Citrix Diagnostics Toolkit is not an application.
The Citrix Diagnostics Toolkit is not a tool.
The Citrix Diagnostics Toolkit is not a new product it’s a concept.
Citrix Diagnostics Toolkit
© 2012 Citrix | Confidential – Do Not Distribute
Installer
Provides a structured framework for rapid deployment and data collection.
Must be installed to the System Drive of the machine (typically C:\)
No Reboot Required
No Prerequisites Required
Designed to work on broken boxes
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The Packager
Runs automatically when the “Stop Tracing” or “Data Packager” shortcuts are used.
Data collection, context info and clean up.
Opens the “Upload” folder and launches a browser to the Auto Support site.
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Key session takeaways:
Citrix Confidential - Do Not Distribute
“Time is Money” – C.D.T. saves you time.
C.D.T. consolidates and organizes all your tools
Never forget the context information again
© 2012 Citrix | Confidential – Do Not Distribute
Resources
• CTX135075 - Citrix Diagnostics Toolkit - 64bit Edition
• CTX134966 - Citrix Diagnostics Toolkit - 32bit Edition
• Blog Post - Citrix Diagnostics Toolkit
• A recording of Frank’s presentation at Synergy 2013 Anaheim will be available for online viewing and download following the show.
XenDesktop Site Checker8 Link to Tool
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Overview
• XenDesktop Site Checker verifies that all XenDesktop services are running and services instances are registered.
• In addition the tool provides advanced management tasks not available in Desktop Studio
• Goal of this toolᵒ Help identify and rectify common XenDesktop site issues, while giving the user an
“under the hood” look at a XenDesktop 5.x site.ᵒ The tool has the ability to identify and fix unregistered service instances in a
XenDesktop site.
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Preview
HDX Monitor7 Link to Tool
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Overview
• HDX Monitor provides detailed information about the various HDX technologies, their performance, and diagnostics information.
• The tool is designed for ICA session HDX experience diagnostics
• Requires: XenApp 6.5 or greater or XenDesktop 5.5 or greater.
• Note: HDX Monitor does not modify any HDX related data or configuration.
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Preview
Print Detective6 Link to Tool
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Overview
• Print Detective is the perfect tool to troubleshoot problems related to print drivers
• A nice view of all printer drivers is displayed, including driver specific info
• Print drivers can be deleted from within the tool
• Command-line interface is also provided
• Note: Administrative permissions are required to delete print drivers
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Preview
Citrix Scout5 Link to Tool
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Special Guest
Michael Ryan• 4 years with Citrix
ᵒ 2 ½ years @ Citrix Support (TRM)ᵒ 1 ½ years @ TaaS Product Manager
• Tool ownerᵒ Scout for XA/XD
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Overview
• Tools as a Service (TaaS) is a Citrix initiative to provide automated support to customers
• Consists of:ᵒ Data Collection Toolᵒ Upload data to TaaS Websiteᵒ Data Analysis & Review
• Online Analysis will give you:ᵒ Farm/Site detailsᵒ Identify known issuesᵒ Give “Best Practice” recommendations
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Quick Demo
Citrix XDPing4 Link to Tool
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Special Guest
Karen Sciberras• Six years with Citrix Technical Support specializing in
XenDesktop and Provisioning Services.
• Synergy Presentations:• SUM301: From creation to registration: lifecycle of a virtual
machine http://www.citrix.com/tv/#videos/4736
• SUM503: Troubleshooting the XenDesktop VDA http://www.citrix.com/tv/#videos/2935
• SUM302: Troubleshooting XenDesktop deployments http://www.citrix.com/tv/#videos/2291
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Overview
• XDPing is available within Xendesktop media as well as CTX123278
• A command-line based application which checks for common configuration issues
• Useful for troubleshooting registration issues in XenDesktop environment
• Ability to run it locally on VDA and DDC machines or remotely• Only a subset of the information is available when running against a remote machine
• Any feedback/improvement welcome
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Quick Demo
CDFControl3 Link to Tool
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Overview
• CDFControl is an event tracing tool capturing CDF trace messages
• Real-time trace viewing and performance data collection
• User must have administrative privileges
• CDFControl guide provides detailed requirements
• Ver. 12.0 of Online Plugin-in for Windows introduced CDF
• This allows client-side CDF tracing
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Example – Seamless Issue
Select Trace Category
Select Modules to Trace
Trace modules:CTX124934
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Overview
• Repairs the common copy and paste problems that occur between local application and ICA session
Before After
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Preview
© 2012 Citrix | Confidential – Do Not Distribute
Special Guest
Frederic “Fred” Serriere• 12 years with Citrix
ᵒ 9 ½ years @ Citrix Supportᵒ 2 ½ years @ Citrix Consulting
• Tool developerᵒ Citrix Quick Launchᵒ Citrix Printing Toolᵒ Citrix UPM Log Parserᵒ Citrix Logoff Sessions Toolᵒ Citrix ICA File Creator
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Overview
• CQL does not solve anything however it provides administrators a way to connect over ICA/HDX without relying on Web Interface, PNAgent or StoreFront.
• It works with any version of XenApp/Presentation Server/MetaFrame and XenDesktop 5.x in HA mode
• It requires Citrix ICA Client 9.0 minimum - it is NOT a replacement for the ICA client/Receiver
• Any comment/improvements/wish list are welcome…
© 2012 Citrix | Confidential – Do Not Distribute42
Quick Demo
© 2012 Citrix | Confidential – Do Not Distribute
Next Webinar: May
• Title: Common Pitfalls when Setting up a NetScaler for the First Time
• Description: In this session, Ronan will step through the most common issues you can experience at an early stage of your NetScaler deployment, and how to diagnose them using on-box tools.
• When: May 30th
• Registration Now!
© 2012 Citrix | Confidential – Do Not Distribute
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