Download - Transformation
TransformationTransforming Businesses with Technology
Steve HalloranSeismic Partners
Presenting to:Institute of Management AccountantsSeptember 23rd 2014
Technology
Case Study | Aquarion Water
Transformation
Case Study | Aquarion Water
BusinessEnabler
CoreSupport Function
What Level of Change is Needed?
Business TransformationWhat is the Role of Technology?
ShyGenius
Business TransformationBackground and Experience
Business TransformationRecent Background and Experience
Business Transformation
Technology??
What is Technology’s Role?
• Business Transformation Doesn’t Just Happen• Focus on Solving Problems Worth Solving• Leverage Your Assets• You Need to Give Control to Gain Control• Don’t Reinvent the Wheel• Measure and Pivot• Over-Communicate• Dedicate Resources (Back to #1)
Business TransformationSome Quick Thoughts and Lessons Learned…
Looking Beyond TodayPractically Radical and “Vuja De”
Future | 3D Printing
And the potential is huge – networking giant Cisco estimates $19 trillion in global Internet-of-Everything opportunities over the next decade.
Future | Internet of All Things
http://www.youtube.com/watch?v=9Wv9k_ssLcI
Future | Augmented Reality
Case Study | Aquarion WaterWho Said Change Was Easy ?
• $140M, 4 states, 320 emp• Forced Early Retirement• Significant Issues:
– Service Quality– Capital Efficiency– Operating Efficiency– Backoffice Support
• Highly Customized Legacy Systems and Shadow IT
• $200M, 3 states, 270 emp• Highly Integrated &
Performance Driven• Significant Improvements
– Voted One of Top Places to Work in CT
– High Customer Satisfaction– Few Complaints Among Peers
2004 2014
Case Study | Aquarion WaterDriving and Sustaining Change
AWC will use information technology to drive efficiency and service excellence to become the best provider of water in the U.S.
* Processes will leverage industry best practices* Architecture will be scaleable, integrated, and able to evolve
with the company* Data will be captured once, as close to work site as possible* Data will be available anytime, anywhere, for the people who
need it* Security will be appropriately built into all systems* Technology will be proven and sustainable* Systems will be role-based and rules driven* Systems will be COTS with no customization * Systems will meet business needs based on challenged
business case* Interfaces will be user friendly and appropriate to the user role* Initiatives will be governed under formal program management
process including change managementOperations Efficiency
Capital Efficiency
ServiceQuality
Back Office Efficiency
GUIDING PRINCIPLES
Case Study | Aquarion WaterBuilding Alignment and Momentum
Case Study | Aquarion WaterEstablishing Our Baseline Plan
TUI Consulting
& more
Requirements
RFP
Road Map
Plan Assess Select
“Dark horse”
Case Study | Aquarion WaterDefying Conventional Wisdom
What is Risk ?
Case Study | Aquarion Water
www.axonglobal.comBusi
ness
Perf
orm
ance
Baseline Performance
TransformationalChange
ChangeEnablement
Minim
ize Business Perform
ance D
ip
Rapid Transition to Benefits Realisation
Minimize Implementation Phase
Go - Live
Case Study | Aquarion WaterBig Bang Approach and Focus on Change
www.axonglobal.com
Dip-O-MeterPost-Go-Live Metrics
40
50
60
70
80
90
100
110
2-Jan 17-Jan 1-Feb 16-Feb 3-Mar 18-Mar 2-Apr
Ind
ex
Series1
Series2
Series3
Series4
Series5
Series6
Series7
Cap + Purch.
Supply Ops
X-Connect & WQ
Infor. Tech.Utility Ops
Finance
Cust. Serv.
Case Study | Aquarion Water
www.axonglobal.com
Functional Roles– Dedicated Program Leadership– Executive and Operating Steering Group – Quality Assurance Resources– Change & Training team– Measurement team (‘Managing the Dip’)– Business Council– ePMO
Project Meetings– Lunch n’ Learns– Departmental Meetings– Field Service / Operator Workshops (‘BAM’)– Management Workshops (‘Good to Great’)
Reference Documents– Blueprints and IBPs (Reverse Engineer the Business)– Role cards– Change cards– Quick fact cards– Stop, Start and Continue (SSC) Guides
Case Study | Aquarion WaterResources and Tools to Manage Change
Questions?
Case Study | Aquarion Water
Steve HalloranManaging Partner, [email protected](203) 450-8644