Transforming ICT into ICT A change in focus for CIOs
CIO Summit Perth 17 May 2016 Stuart Gibbon Executive Director, ICT Strategy & Delivery Office of the Government Chief Information Officer
Delivery Layer
Governance Layer
CONTEXT
Delivery Controls
Roadmap
Initiatives
Key Principles
Core
Capabilities
Strategic Goals
Outcomes
/ Benefits
Government Strategic ICT Vision
Community Business Public Sector
Digital WA: State Government ICT Strategy 2016 - 2020
Delivery Layer
Governance Layer
CONTEXT
Delivery Controls
Roadmap
Initiatives
Key Principles
Core
Capabilities
Strategic Goals
Outcomes
/ Benefits
Government Strategic ICT Vision
Community Business Public Sector
Digital WA: State Government ICT Strategy 2016 - 2020
CONTEXT
Key Principles
CONTEXT
Shape public sector culture for effective decisions about technology to support service delivery…
• INNOVATE by looking for better ways to use technology to deliver public services
• COLLABORATE by actively working together to deliver consistent, integrated public services
• TRANSFORM by ongoing adoption of improved systems or practices that demonstrate value
Key Principles
CONTEXT
INNOVATE
COLLABORATE
TRANSFORM
I
C
T
ICT
PROBLEM
ICT – the responsibility of the CIO
Becoming more and more important Critical to nearly all parts of business success Underpins “digital transformation” No longer serves the business, is no longer part of the
business, ICT now IS the business CIO is central to driving successful business and digital
transformation across the enterprise.
PROBLEM
ICT – the responsibility of the CIO … or is it?
55 – 100%* of CIOs think they are the primary digital change agent within their organisation.
9 – 40%* of CEOs think their CIO is the primary digital change agent within their organisation.
* Based on various surveys and reports fro 2014 to 2016 from Gartner, Pricewaterhouse Coopers, Deloitte, Forbes, etc.
PROBLEM
Tale as old as time…
PROBLEM
What the...?
Etymology
Information
Communications
Technology
(Lat.) teaching of the mind
(Lat.) to share, to bring together
(Gre.) the speaking of a craft, systematic treatment of a skill
Bringing people together to tell them how awesome our skills are.
ICT?
Current State
…but that’s what we do!
Transition
Information
Communications
Technology
Innovation
Collaboration
Transformation
Innovation
Collaboration
Transformation
Etymology
(Lat.) introduce the new
(Lat.) to work together
(Lat.) to change the nature or form of a thing
Working together to introduce new ideas that change what we do.
ICT?
Future State(s)
…turn and face the strange, ch-ch-changes…
Contrast
Traditional CIO • ICT = Information and Communications
Technology • Supporting the business • Efficiency, scale and speed • Data and information • Esoteric and specialist knowledge • etc.
Transformational CIO • ICT = Innovation, Collaboration and
Transformation • Driving the business • Differentiate and personalise • Analytics and intelligence • Helping peers to understand • etc.
Communication
Traditional CIO CIO: We need to increase network bandwidth, introduce QoS and look into WAN acceleration to reduce latency and improve application response times for end users. CEO: Blah blah money, blah blah cost, blah blah making my head hurt!
Transformational CIO CIO: We need to make sure our staff spend less time working and waiting on our computer systems, and more time actually dealing with customers, in line with our business strategy. CEO: I will get value from something I can understand and that I’m driving.
Translation
The right language leads to understanding
Career
% of Time
Focus Task Tactics Strategy
Worker
Supervisor Manager
Leader
Skills Technical “Hard”
Relational “Soft”
Career
Challenge
• I’ve tried it before, and it didn’t work! • I have no access to CEO or other Executives. • CEO doesn’t want me to provide advice. • Don’t have skills / training / experience. • Have to keep the lights on first. • What if I fail?
Common objections…
Challenge
I have failed over and over again in my life, and that is why I succeed.
Change
Public Sector • Government ICT Strategy demanding change • Focusing on ICT and business leaders • Support at the highest levels of government
Private Sector • Difficult economic environment creates opportunity • Government can act as a leader and driver of change • Digital disruption is currently “in”
Transforming ICT into ICT A change in focus for CIOs
The time for change… …is now.
Transforming ICT into ICT A change in focus for CIOs
CIO Summit Perth 17 May 2016 Stuart Gibbon Executive Director, ICT Strategy & Delivery Office of the Government Chief Information Officer