Travel Industry Solutions Provider
Custom Travel Solutions. Confidential
Customer Satisfaction
Quality
CostDelivery
Custom Travel Solutions delivers an end-to-end solution/service based on both quality & cost effectiveness.
A leading Travel Industry Solutions Provider
Custom Travel Solutions. Confidential
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Program Value
Our Solutions
We specialize in building white label travel technology products, which gives you the flexibility to have a customized solution that meets your business requirements.
We are solely focused & specialized in building B2B Travel solutions. This gives us the ability to deliver quality products on-time, every-time!
AGILITYEXPERIENCE & SPECIALIZATION
PLATFORM AS A SERVICE (PAAS)
Our business model relies on successful implementation with high ongoing adoption rates, making it a win-win! We keep our implementation costs down to a minimum.
In the dynamic Travel industry, our product offering evolves with your organization over the years. As a result, more than 90% of our customers continue to use the product after sign-up.STABILITY
Custom Travel Solutions. Confidential
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Program Value
We Provide Customized Travel Industry Solutions to
Companies Around the World
Custom Travel Solutions. Confidential
Travel Benefits/Private Label Travel Club
Services
• Travel club consultation• Business planning• Operational expertise• Travel vertical/selling
platforms• Supplier connections• Travel benefits• Member management system• Affiliate management system• Integrated Marketing
Travel Benefits
• Airport Lounge Access• Baggage Rebate• Private Medi-Jet Service• Enhanced Hotel Offers• Vacation Rental Deals• Member’s Cruise Rates• Doc in a Suitcase• EngageTogether• Fast Pass Visa & Passport• Integrated Marketing• 24X7 Premier Travel Agent
Assistance• Luxury Travel Marketplace• Multi-Language Member Support• Seat Alert & Frequent Flyer Flight
Alert• EngageExperiences• Virtual Currency Program
Custom Travel Solutions. Confidential
We are helping our customers to:
▪ Deliver exclusive travel benefits to existing and new members
▪ Keep their members engaged
▪ Personalize/enrich their existing Loyalty Program
▪ Open a new revenue stream
▪ Grow their ancillary revenue and conversion rate
We are helping our Customers to:
Custom Travel Solutions. Confidential
Leveraging Travel to Drive Loyalty & Enhanced Brand Experience
IntegratedLifestyle
Portal
Travel Booking Engine
Group Sourced
Travel
24/7 Service
Industry leading
discounts
Cutting Edge Partnerships
Community
Point Currency
Integrated and Branded
Travel Benefits Solutions
Increased Retention
IncreasedEngagement
Brand LoyaltySocial connectivity
Technology Brand Experience
Your E-commerce Platform Your Customers
Custom Travel Solutions. Confidential
Custom Travel Solutions. Confidential
Benefits
Convenience Savings Assurance Community
•Online travel members portal; to include local market pricing for international customers.
•24/7 Premier Travel Agent Assistance (similar to Amex Plat)
•Airport Lounge Access (950+ clubs)
•EngageExperiences
•Fast Pass Visa & Passports
•Frequent Flyer Flight Alert
• Daily Discounts• Low priced,
risk inventory (high value)
• Baggage Rebate Program• Enhanced Hotel Offers• Member’s Cruise Rates• Vacation Rental Deals• Luxury Travel Marketplace
• Complimentary Flight Insurance $200,000
• Private Medi-Jet Service• Best Price Promise Program
(guaranteed best price) • Doc in Your Suitcase• Personal Assistant• Multi-Language Member
Support
• EngageTogether• Virtual Currency Program-
Points System• Integrated Marketing
Benefits
Personal Assistant
Restaurant recommendations and reservations
Helps with everyday tasks like…
Wake up calls…Send flowers to..
Outsourced to company which provides service to Ford and Allstate
• Your own personal assistant
• Vital link for emergency services
Custom Travel Solutions. Confidential
Daily Discounts
▪ Everyday savings of up to 50% off▪ At over 300,000 merchants nationwide▪ Serving 100% of top U.S. markets▪ In over 5,000 cities and towns▪ 10,000+ "Show Your Phone" mobile coupons▪ Over 500 national brands
Daily Discounts
Custom Travel Solutions. Confidential
Restaurants Groceries Department Stores
Fashion & Apparel
Electronics Hotels Health & Beauty
Car Rentals
Travel Packages
Theme Parks Ski Resorts Golf CoursesMovie Passes Household Services
▪ $200,000 of flight accident insurance with every ticket purchased from the portal
▪ Similar coverage on TravelGuard’s website, show this @ $18/ticket
▪ http://www.travelguard.com/travelinsurance/flight.asp
▪ Big benefit for a travel club
Complimentary Flight Insurance
Custom Travel Solutions. Confidential
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✓ This is a key benefit to a travel membership program.It’s main purpose is to overcome the membership sales objection, “does your travel club have good pricing?”
✓ Operate a “meet or beat” program
✓ If a member finds a better bonafide offer, we will provide the service that will research, provide comparison and interface with the customer.
Program Value
Best Price Promise
Custom Travel Solutions. Confidential
Airport Lounge Access
• Individual membership into these prestigious Lounges throughout the world
• With an extensive range of business lounges in over 120 countries and more than 400 cities
Custom Travel Solutions. Confidential
Private Medi - Jet Service
We cover you at home and while travelingNO CO-PAY, NO DEDUCTIBLE
MEMBER BENEFITS:
• Worldwide medical jet transportation, bedside to bedside, to the hospital of choice
• 24/7 Logistics Center for worldwide medical and second opinion referrals, consultations, and prescription assistance
• Foreign travel advisories and threat assessments
• Transport of mortal remains
Custom Travel Solutions. Confidential
▪Member Exclusive Premium benefit, adding another tier of service to our ‘Travel Assurance’ suite of benefits.
▪Members have the security of 24 hr access to real, fully accredited and licensed Doctors available at any time even the beach! during their chosen period of travel.
▪Members have unlimited online access during their travel or vacation to real-time Doctor consultations which can be conducted in the comfort and privacy of their hotel, villa, home or beach!
What if your members could access a doctor 24X7 while traveling?
Doc in Your Suitcase
Custom Travel Solutions. Confidential
Our unique Crowd Sourced Trip Planning tool allows you to:
▪Crowd source your own group experience!
▪Invite travelers or friends to help add ideas, suggestions – even post polls so everyone can vote on which restaurant or activity to go to!
▪Your group can all contribute, comment and discuss ideas and suggestions in our unique interactive online forum.
▪Travel on your very own personalized, customized, Crowd Sourced travel experience!
EngageTogether
Custom Travel Solutions. Confidential
Compare Member vs. Public RatesOver 800,000 HotelsSavings of up to 70%
Travel enough and your 4th trip is free!
Enhanced Hotel Offers
Custom Travel Solutions. Confidential
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Program Value
Vacation RentalsHow about a 7 night stay for 4 people,
all-Inclusive?
• Get exclusive access to amazing savings from vacation rentals around the world.
• 7, 14, 21, 28, or 35-day bookings derive strong cost savings; up to 70%!
• No penalty for early departure.
• Aggregates multiple sources of vacation rentals.
Custom Travel Solutions. Confidential
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Member’s Cruise RatesSave up to 40% on cruises when you package!
Custom Travel Solutions. Confidential
➢No more missed upgrades or award tickets
➢We will book the frequent flyer ticket for you
➢If the seat is not readily available, we will keep on checking for availability and notify you when availability is found.
Frequent Flyer Booking
Custom Travel Solutions. Confidential
➢Group experiences provide a branded socialized experience.
➢Active members can inspire, collaborate and even vote on their chosen experience’s inclusions, guided walking tour, night clubbing, paragliding, scuba, hiking or perhaps just where to eat dinner...
EngageExperiences
Custom Travel Solutions. Confidential
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E-physician• 24/7 online access to board-certified physicians.• Receive advice from medical professionals in
various fields.• Eliminate unnecessary visits to urgent care
centers and emergency rooms.• Covers the entire immediate family.
Telemedicine• Saves time scheduling doctor office visit.• Has zero out of pocket cost. No deductible to
worry about.• Can use video or telephone.• Easier access – can be done anywhere!
Both include a fitness, nutrition, and wellness coach
Program Value
Wellness / Medical Benefits
Custom Travel Solutions. Confidential
Available in individual and family plans
(family = member, spouse, 10x dependents under 25)
Identity Theft Protection
Custom Travel Solutions. Confidential
• Identity risk assessment
• Identity monitoring
• Phone alerts
• Identity Restoration
• Identity Theft Insurance up to $1,000,000
• Does not require SSN or Date of Birth!
• Lost Wallet assistance (cancelling cards, etc)
• Optional activity monitoring
Healthy/Secure Life Bundles
Custom Travel Solutions. Confidential
Roadside Assist • 24/7 Roadside Assistance• 50 state, Canada and Mexico coverage• Relationship with over 45,000 contracted towers that meet
strict standards• “Best in Class” average 38 minute response time• Process approximately 46,200 claims each month
➢ This deal is exclusively available to US & Canadamembers.
➢ Find luxury good providers that don’t offer discounts.
➢ Members can save up to 30-40% on luxury luggage, bags and other travel essentials.
Luxury Travel Marketplace
Custom Travel Solutions. Confidential
Virtual Currency Program
➢ Utilize your own currency to increase loyalty.
➢ Some consider this as “points” program, others consider it as incentives to motivate sign-ups, as well as retention.
➢ Our marketing team can work with your company to come up with the best way to maximize this powerful tool.
Custom Travel Solutions. Confidential
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24/7 Premier Travel Agent Assistance➢ Our team of travel ombudsman have the
members back when traveling, regardless of when or how they purchased their travel.
➢ We have access to many emergency services so members aren’t left stranded should they encounter any issues.
➢ Medical, referrals, on the fly translations…….
Custom Travel Solutions. Confidential
➢ Member support pages like FAQs, guidelines and how-to’s are available in multiple languages.
➢ Multilingual 24/7 customer care professionals to answer member queries in their preferred language.
➢ Support team available to answer queries over online chat, emails and telephone.
Multi-Language Member Support
Custom Travel Solutions. Confidential
Phone, Online, Email Support
Dedicated IVR and web based information systems
24/7 live customer service
Highly trained on all membership programs
Structured with team leaders, supervisors to assure rapid escalation/resolution
Internal quality monitoring and coaching
Standards of performance
98% of calls within 15 seconds
98%
Average Response Time of Our Customer Service Team
Responsive Customer Service
Custom Travel Solutions. Confidential
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Integrated Marketing
We have an 8 week educational marketing engagement program, that educates the members on how to maximize the value of their membership.
We teach them how to uncover the secret deals, that are only available to members as well as how to leverage their assurance benefits when traveling.
We will also work with your company to create a marketing strategy that keep your members engaged beyond the “honeymoon”.
Retention drives loyalty, our special partnership will help ensure we achieve both.
Custom Travel Solutions. Confidential
Travel Technology Solutions/Booking Platform
Services
• Full service agency services• ARC Licensed agency• 30+ year relationship with all
major suppliers• In house customer service• 24/7 Service• Below market consumer
pricing• Merchant account processing;
standard/high risk
Travel Benefits
• White-label booking engines: Air, Car, Hotel, Activity, Cruise
• API solutions (for the above)• Member Only Hotel Engine• Agile development
environment• Ability to deliver quickly and
cost effectively, • Customized solutions• Virtual currency (soft cash)
engine• Hotel content system
Custom Travel Solutions. Confidential
Booking Engine Platform
Products
Hotel
9 Vendors representing over 1
million hotels.Discounts of up to
70%
Cruise
ActivitiesCar
100+ VendorsDiscounts 22%
Air
Savings of upto 40% on international tickets
52 Consolidators
950 + Airlines
170 low cost carriers
Local content in 71 countries
Custom Travel Solutions. Confidential
➢ Fully customizable Flight, Hotel, Car, Cruise and Activity APIs.
➢ Introduce your own suppliers or use our existing relationships.
➢ Flexibility in the form of full suite of APIs, travel agent booking engines and mobile offerings.
API
Custom Travel Solutions. Confidential
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Private Label Solutions➢ Dynamic pre-designed web templates for quick website development.
➢ Retain your brand’s unique feel while integrating our easy plug & play booking engine.
➢ Flexible user interface with no maintenance cost along with comprehensive support throughout the web portal development process..
Custom Travel Solutions. Confidential
➢ Back end processes of the travel booking, be it ticket printing or refunds and exchanges.
➢ A fully-automated portal where you can run scheduled reports, ad-hoc reports, export member details and perform customer lookups.
➢ 24×7 customer support for our clients. Our support team is available around-the-clock via online chat, email and telephone to answer all customer queries.
Fulfilment Services, Back Office Reporting & 24/7 Customer Service
Custom Travel Solutions. Confidential
Travel Industry Consulting Services
Services
• Travel Fulfillment Services• Merger and Acquisitions• Temporary Executive Roles• Industry Hookups• Travel Consultancy• Executive Travel Recruitment• Brand Evaluation• Airline Negotiations• Corporate Travel Auditing• Strategic Travel Marketing• Travel Booking Engine Consulting• Hotel Distribution• Travel Agency Enrichment Program• Sales and Service Correction• International Travel Agency Listing
Custom Travel Solutions. Confidential
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Travel Consulting
Providing experience in different areas of focus including: multi-disciplined consulting, executive
recruiting, distribution strategy and more.
Strategic Travel Marketing
Our complimentary core disciplines come together to form a cohesive full-service
consulting firm specializing in corporate travel solutions.
Mergers and Acquisitions
Our company has brought together sellers and motivated buyers of travel related companies for
over 20 years.
Travel Clients
With clients all over the world, we continue to push the boundaries of travel industry
knowledge, and experience.
EXPERTISE
Custom Travel Solutions. Confidential