Troubleshooting GuideimageRUNNER ADVANCEC3530 Series
September, 2019OIP Field Quality Assurance Div.
New Arrival Information[Regarding Troubleshooting Guide]Please be advised of the release of Troubleshooting Guide for imagaRUNNER ADVANCE C3530 Series.Troubleshooting Guide is a booklet compiled from FAQs issued by Canon Inc.
[Additional case(s)]There is no additional case at September, 2019.
ContentsImage Faults......................................................................................................... 1
Poor image which is round weak density / poor image which is weak density band, they occurdue to using left paper in a low-humidity environment.....................................................................1
Image blanking on the trailing edge of the second side of sheet with heavy paper under a lowhumidity environment.......................................................................................................................3
Image blanking on the leading edge of sheet with heavy paper under a low temperatureenvironment.....................................................................................................................................5
Faulty Feeding......................................................................................................7Inconsistent folding position when using booklet mode with a small number of sheets due to
deflected paper inside the processing tray (Booklet Finisher-V1/V2/Y1/AA1).................................7
Malfunction......................................................................................................... 13Measures when paper is not stapled (corner/double) after installation (Inner Finisher-G1/H1/K1)...13No recovery from sleep mode, due to signal cable failure ............................................................... 15Operation panel black, due to USB cable failure ..............................................................................16Response to poor reaction/no reaction of the Ultrasonic Motion Sensor.......................................... 17Response to no reaction/poor reaction of the Ultrasonic Motion Sensor.......................................... 20Misdetection of document size due to dirt on the copyboard glass...................................................24
Noise/Odor..........................................................................................................25Noise (an abnormal noise from meshing failure of tooth)/ toner soiling inside the machine /
stained images due to disengagement between gears in the waste toner drive assembly...........25Measure against noise upon paper delivery (clatter noise) (Finisher)...............................................27
Jam (Delivery options).......................................................................................301002 Jam code due to broken spring of the escape inlet flapper......................................................30
Error Code.......................................................................................................... 34Measure against E674-0100............................................................................................................. 34E020-04B8/Bk light image/foggy image caused by the secondary transfer high voltage PCB
detached from the claw..................................................................................................................35E733-F002 due to disconnected/damaged flat cable........................................................................36
Specifications-Related.......................................................................................37Points to note when attaching tension spring of the Buffer/Saddle Inlet Flapper(Staple
Finisher-V1/V2/Y1/AA1 Booklet Finisher-V1/V2/Y1/AA1)..............................................................37
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Image FaultsPoor image which is round weak density / poor image which isweak density band, they occur due to using left paper in a low-humidity environment.
[Symptom]Poor image which is round weak density [a] or poor image which is weak density band [b] may occur when a high density imageis printed out with the paper which is left outside of the machine in a low-humidity environment. Only one poor image occurs attimes, some poor images occur at other times.The arrow [c] indicates the feed direction.
[Cause]Electric resistance of the paper is higher because the paper is dehydrated by leaving in a low-humidity environment.Electric resistance at the timing of the passing of 2nd side of 2-sided print is higher because the moisture of the paper is lostwhen the 1st side is fixed.Electric resistance of feeding roller is higher because moisture content in the air is low under the low-humidity environment.Transferring of a high density image needs higher secondary transfer voltage than that of a low density image.When the total electric resistance of the paper and the roller is higher than expected at the Secondary transfer Assembly, theabove symptom occurs because of insufficient secondary transfer voltage.Especially when the 2nd side has high density image, the symptom is easy to occur.
[Service work][Reference]Improving a state of preservation of paper may be effective in resolving a trouble in some cases.Explain to a customer that unused or remaining paper should be stored by being covered with wrapping paper in a place avoidingdirect sunlight.
Choose and perform between the below a) and b).a) Increase the secondary transfer voltage in User mode.a-1) Log in to the User mode with "System administration mode".a-2) Go to Select Settings/Registration > Personal Settings ( Device Settings ) > Preferences > Paper Settings > Paper TypeManagement Settings , select an appropriate paper type from among the list, press "Duplicate" button and then "OK" button.a-3) Enter any name as the duplicated paper type and press "OK" button.a-4) Select the paper type duplicated in the step a-3) and press "Details/Edit".a-5) Change the setting value by pressing " Change " button of "Adj. secondary transfer voltage " .- When the symptom occurs on the 1st side o f 1-sided print or 2-sided print, change the setting value of "Front side" to "3" andthen press "OK".- When the symptom occurs on the 2nd side of 2-sided print, change the setting value of "Back side" to "3" and then press "OK".The range of setting is from "-80" to "80" ("0" by default).As the setting value is changed by 1, the secondary transfer voltage changes by 50V.a-6) Set media as duplicated paper type and then output the image having shown the symptom and check
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that the symptom does not occur.If the symptom does not improve sufficiently, reduce the setting value in the step a-5) by "3" at a time up to "18" until the symptomimproves enough.[Caution] Poor transfer may occur due to too high secondary transfer voltage if the setting value is changed.If the symptom does not improve, look into other causes.
b) Increase the secondary transfer voltage in Service mode.[Note] When the above Service Mode is not displayed, install the latest system software.The secondary transfer voltage setting works only when all the conditions (mode/environment/paper type) registered beforehandare met.16 different patterns can be set from "TR-DUP1" to "TR-DUP16".The below procedure is to set "TR-DUP1".b-1) Go to Service mode (Level 2) > Mode List > COPIER > Adjust > HV-TR > and change the setting value of "TR-DUP1".- If the symptom occurs in 1-sided print mode, check if the value is "11".- If the symptom occurs on the 2nd side in auto 2-sided mode, change the value to "12".- If the symptom occurs on the 2nd side in multi-purpose tray 2-sided mode, change the value to "13".The range of setting is from "11" to "43" ("11" by default).b-2) Go to Service mode (Level 2) > Mode List > COPIER > Adjust > HV-TR > and confirm if the setting value of "TR-ENV1" isset to "1".The range of setting is from "1" to "3" ("1" by default).b-3) Choose the appropriate value from among the below tables according to the used paper type and apply it to the setting valueof Service mode (Level 2) > Mode List > COPIER > Adjust > HV-TR > "TR-PPR1".The range of setting is from "1" to "33" ("1" by default).
b-4) Go to Service mode (Level 2) > Mode List > COPIER > Adjust > HV-TR > and change the setting value of "TR-VL1" to "5".The range of setting is from "-128" to "+127" ("0" by default).As the setting value is changed by 1, the secondary transfer voltage changes by 30V.b-5) Output the image having shown the symptom, and check that the symptom does not occur.If the symptom does not improve sufficiently, reduce the setting value in the step b-4) by "5" at a time up to "30" until the symptomimproves enough.[Caution] Poor transfer may occur due to too high secondary transfer voltage if the setting value is changed.If the symptom does not improve, look into other causes.
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Image blanking on the trailing edge of the second side of sheetwith heavy paper under a low humidity environment
[Symptom]When a heavy paper is used under a low humidity environment, image blanking [a] may occur on the trailing edge of the secondside of the sheet.This symptom does not occur when the trailing edge margin of the second side is 4mm or more.The arrow [b] indicates the direction of feeding.
[Cause]If the trailing edge of paper flaps when it passes through the guide [a] just before the secondary transfer assembly, a tiny space[d] may be formed between the trailing edge [b] of paper just in front of the nip of the secondary transfer roller and ITB [c].If electricity is discharged in this space, polarity of toner on ITB changes and the toner will not be transferred onto the paper. Thisresults in the above mentioned symptom.This symptom is likely to occur when a rigid and thick coated paper is used under a low humidity environment where the set valueof the secondary transfer voltage is high.
[Service work]Choose and perform among the below a), b) and c) according to the conditions under which the customer is operating.a) Widen the trailing edge margin of the sheeta-1) Increase the setting value of Service mode > Mode List > COPIER > Adjust > BLANK > [BLANK-B].Change of the adjustment value by "1" increases the trailing edge margin of the sheet 0.04mm.The range of setting is from "0" to "1000"[Caution] Change of the setting increases the trailing edge margins of all the output with a media other than "thin paper/recycledpaper 2".a-2) Output the image having shown the symptom, and check that the symptom does not occur.If the symptom has not improved sufficiently, fine-tune the setting values in the steps a-1)
b) Extend the range where trail edge weak bias is applied.b-1) Increase the setting value of Service mode (Lv2) > Mode List > COPIER > Adjust > HV-TR > [B2TR-LNG].
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Change of the adjustment value by "1" extends the range where trail edge weak bias is applied 0.1mm.The range of setting is from "-100" to "+100" ("0" by default).[Caution] The change of this setting that lowers the secondary transfer voltage of the paper trailing edge part (the range ofcorrection amount) of all the output sheets may result in a mottling image with a high density image.b-2) Output the image having shown the symptom, and check that the symptom does not occur.If the symptom has not improved sufficiently, fine-tune the setting values in the steps b-1)
c) Lower the secondary transfer voltage applied to trailing edge with customized settingsThe secondary transfer voltage setting works only when all the conditions (mode/environment/paper type) registered beforehandare met.16 different patterns are registerable by registering the settings to each "TR-DUP1" to "TR-DUP16".The below procedure is to set "TR-DUP1".c-1) Go toService mode (Level 2) > Mode List > COPIER > Adjust > HV-TR > and change the setting value of "TR-DUP1".- If the symptom occurs in 1-sided mode, change the value to "41".- If the symptom occurs on the second side in auto 2-sided mode, change the value to "42".- If the symptom occurs on the second side in multi-purpose tray 2-sided mode, change the value to "43".The range of setting is from "11" to "43" ("11" by default).c-2) Go to Service mode (Level 2) > Mode List > COPIER > Adjust > HV-TR > and confirm if the setting value of "TR-ENV1" isset to "1".The range of setting is from "1" to "3" ("1" by default).c-3) Choose the appropriate value from among the below tables according to the used paper type and apply it to the setting valueof Service mode (Level 2) > Mode List > COPIER > Adjust > HV-TR > "TR-PPR1".The range of setting is from "1" to "25" ("1" by default).
c-4) Go to Service mode (Level 2) > Mode List > COPIER > Adjust > HV-TR > and change the setting value of "TR-VL1" to "-5".The range of setting is from "-128" to "+127" ("0" by default).Change the setting value by "1" changes the secondary transfer voltage 30V.[Caution] The secondary transfer voltage of the paper trailing edge part is lowered and a mottling image may occur with a highdensity image.c-5) Output the image having shown the symptom, and check that the symptom does not occur.If the symptom does not improve sufficiently, reduce the setting value in the step c-4) by "5" at a time down to "-30" until thesymptom improves enough.
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Image blanking on the leading edge of sheet with heavy paperunder a low temperature environment
[Symptom]When a heavy paper is used under a low temperature environment, image blanking [a] may occur on the leading edge.This symptom does not occur when the leading edge margin is 4mm or more.The arrow [b] indicates the direction of feeding.
[Cause]If feeding hard heavy paper into machine, a tiny space may be formed between the trailing edge of paper just in front of the nipof the secondary transfer roller and ITB as the paper [a] presses ITB [b] toward inside while being fed.If electricity is discharged in this space, polarity of toner on ITB changes and the toner will not be transferred onto the paper. Thisresults in the above mentioned symptom. This symptom is likely to occur in a low humidity environment where the set value ofthe secondary transfer voltage is high.
[Service work]Choose and perform among the below a), b) and c) according to the conditions under which the customer is operating.a) Widen the leading edge margin of the sheeta-1) Increase the setting value of Service mode > Mode List > COPIER > Adjust > BLANK > [BLANK-T].Change of the adjustment value by "1" increases the leading edge margin of the sheet 0.04mm.The range of setting is from "0" to "1000"[Caution] Change of the setting increases the trailing edge margins of all the output.a-2) Output the image having shown the symptom, and check that the symptom does not occur.If the symptom has not improved sufficiently, fine-tune the setting values in the steps a-1)
b) Extend the range where leading edge weak bias is applied.b-1) Increase the setting value of Service mode (Lv2) > Mode List > COPIER > Adjust > HV-TR > [T2TR-LNG].Change of the adjustment value by "1" extends the range where leading edge weak bias is applied 0.1mm.The range of setting is from "-100" to "+100" ("0" by default).
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[Caution] The change of this setting that lowers the secondary transfer voltage of the paper leading edge part (the range ofcorrection amount) of all the output sheets may result in a mottling image with a high density image.b-2) Output the image having shown the symptom, and check that the symptom does not occur.If the symptom has not improved sufficiently, fine-tune the setting values in the steps b-1)
c) Lower the secondary transfer voltage applied to leading edge with customized settings.The secondary transfer voltage setting works only when all the conditions (mode/environment/paper type) registered beforehandare met.16 different patterns can be set from "TR-DUP1" to "TR-DUP16".The below procedure is to set "TR-DUP1".c-1) Go to Service mode (Level 2) > Mode List > COPIER > Adjust > HV-TR > and change the setting value of "TR-DUP1".- If the symptom occurs in 1-sided mode, change the value to "31".- If the symptom occurs on the second side in auto 2-sided mode, change the value to "32".- If the symptom occurs on the second side in multi-purpose tray 2-sided mode, change the value to "33".The range of setting is from "11" to "43" ("11" by default).c-2) Go to Service mode (Level 2) > Mode List > COPIER > Adjust > HV-TR > and change the setting value of " TR-ENV1".- If the issue occurs in a low humidity environment (under 6.11g/m3), make sure that the value is set to "1".- If the issue occurs in a normal humidity environment (from 6.12 to 15.68g/m3), make sure that the value is set to "2".- If the issue occurs in a high humidity environment (over 15.69g/m3), make sure that the value is set to"3".The range of setting is from "1" to "3" ("1" by default).[Reference] Absolute moisture content (g/m3) can be checked in Service Mode > Mode List > COPIER > Display > ANALOG >"ABS-HUM".c-3) Choose the appropriate value from among the below tables according to the used paper type and apply it to the setting valueof Service mode (Level 2) > Mode List > COPIER > Adjust > HV-TR > "TR-PPR1".The range of setting is from "1" to "25" ("1" by default).
c-4) Go to Service mode (Level 2) > Mode List > COPIER > Adjust > HV-TR > and change the setting value of "TR-VL1" to "-5".The range of setting is from "-128" to "+127" ("0" by default).Change the setting value by "1" changes the secondary transfer voltage 30V.[Caution] The secondary transfer voltage of the paper leading edge part is lowered and a mottling image may occur with a highdensity image.If the symptom does not improve sufficiently, reduce the setting value in the step c-4) by "5" at a time down to "-30" until thesymptom improves enough.
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Faulty FeedingInconsistent folding position when using booklet mode with asmall number of sheets due to deflected paper inside theprocessing tray (Booklet Finisher-V1/V2/Y1/AA1)
[Symptom/Question]When using the booklet mode with a small number of sheets in the machine earlier than the following countermeasure cut-inserial numbers in factory, the folding position ([a] and [b]) of the output products [1] may be displaced and inconsistent as shownin the Figure below. The arrow indicates the feeding direction.
[Cause]When the paper fed from the feeding unit is stacked on the saddle processing tray, the paper is deflected inside the processingtray, resulting in the above-mentioned symptom.
[Remedy/Answer]If the above-mentioned-symptom occurs, prepare the new-type roller guide [1] (FL1-5052-000), the new E ring (XD2-1100-325)and the saddle stopper assembly [2] (FM1-R635-000) which was newly set up as a service part to replace by following theprocedure below. This procedure starts with the step after the booklet finisher is separated from the copier.
1) Step to replace the roller guide1-1) Referring to "Pulling Out the Saddle Unit (Service Position)" of Service Manual, pull out the saddle unit.1-2) Remove 1 screw [1] on the rear side of the saddle unit.
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1-3) Remove the 2 screws [1] on the front side of the saddle unit, and remove the 2 support plates [2].
1-4) Remove the roller guide unit [1] in the arrow direction.
1-5) Remove the 1 E ring [1], and remove the 1 shaft [2].[Attention] The E ring should be replaced with a new one instead of reusing it.
1-6) Remove the compression spring [2] attached to the roller guide [1].
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1-7) Replace the roller guide with the new-type roller guide (FL1-5052-000).1-8) Checking the rear saddle alignment plate1-8-1) Move the rear saddle alignment plate [1] by hands to the 2 markings (top & bottom) [2] seen on the saddle bracket. Then,check if it is properly moved to the markings. (Marking at the top and bottom. The bottom marking is located in the center.)
[A] shows the rear saddle alignment plate in the correct position located at the markings at the top and bottom. (The bottommarking is located in the center.)[B] shows the skewed rear saddle alignment plate.
1-8-2) If the rear saddle alignment plate is skewed, proceed to next step. If it is in the correct position, proceed to 1-9).1-8-3) Remove the 2 stepped screws [2] on the delivery guide unit [1].
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1-8-4) Loosen the fixing screw [1] of the rear saddle alignment plate and fix it according the markings on the bracket.[Note] When fixing the rear saddle alignment plate, hold the rear saddle alignment plate to avoid having it attached in a skewedposition.
[Note] When attaching the part, match the bottom marking to the marking in the center [1].
1-8-5) Attach the delivery guide unit [1] with the 2 stepped screws [2].
1-9) Attach the parts by reversing the procedure from the step 1-6)
2) Step to replace the saddle stopper assembly2-1) Referring to "Removing the Saddle Unit" of Service Manual, remove the saddle unit.2-2) Remove the 2 screws [1], and remove the saddle lower guide [2].
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2-3) Remove the 4 screws [1], and remove the saddle unit auxiliary caster [2].
2-4) Remove the 6 screws [1], and remove the cover [2] on the lower side of the saddle unit.
2-5) Remove the 4 connectors [1], 3 wire saddles [2], 3 wire clamps [3] and 1 edge saddle [4].
2-6) Remove the 5 screws [1], remove the saddle stopper assembly [2] in the arrow direction, and replace the saddle stopperassembly with the saddle stopper assembly (FM1-R635-000) which was newly set up as a service part.[Attention] When pulling out the assembly, don't catch the harness.
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2-7) Referring to "Adjusting the Saddle Paper End Stopper Installation Angle" of Service Manual, adjust the saddle paper endstopper installation angle.2-8) Referring to Service Manual, perform "Adjusting the folding position of the saddle stitcher unit" and "Adjusting the stitchingposition of the saddle stitcher unit".2-9) Attach the parts by reversing the procedure from the step 2-5).
[Service parts]
No. Part Number Description Q'ty Fig.No.1 Old FE3-7245-000 GUIDE,ROLLER 1 -> 0 L50
New FL1-5052-000 GUIDE,ROLLER 0 -> 12 Old
New FM1-R635-000 Saddle Stopper Assembly 0 -> 13 Old XD2-1100-325 RING, E 1 -> 1
New
[Countermeasure cut-in serial numbers in factory]
Model Serial numberBooklet Finisher-V1 No implemented due to production discontinuanceBooklet Finisher-V2 WXB04698Booklet Finisher-Y1 WEY14510Booklet Finisher-AA1 EX WWD01265
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MalfunctionMeasures when paper is not stapled (corner/double) afterinstallation (Inner Finisher-G1/H1/K1)
[Symptom]In operation of stapling (corner/double) after installation of Inner Finisher, paper may not be stapled.
[Cause]When installing Inner Finisher, distortion may occur in Inner Finisher.If the center return belt guide [1] on the front side slips into the edge of the assist unit sheet metal [2] due to this distortion, paperin staple operation is caught on by the center return belt guide and is not fed up to the stapling position, resulting in the above-mentioned symptom.
[Service work]If the above-mentioned symptom occurs, remove the center return belt guide from slipping into state.1) Insert approx. 20 sheets of A4 or LTR-size plain paper [1] through the delivery outlet [2] of Inner Finisher up to position [a] inthe arrow direction.
[Reference] If the paper retainer [1] blocks the delivery outlet, move the paper retainer in the arrow direction manually.
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2) Remove the paper from the delivery outlet of Inner Finisher and perform stapling (corner/double) operation to check that thesymptom no longer occurs.If the symptom does not improve, then check other factors.
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No recovery from sleep mode, due to signal cable failure
[Symptom]Device may not recover from sleep mode, while its main power indicator [a] and energy saver key [b] are ON.
[Cause]Due to failure of the signal cable [1], which is connecting the control panel assembly and the main controller pcb assembly,aforementioned symptom may occur.
[Service work]Prepare and replace with the new type of signal cable (FK4-4077-000), by referring to the following service manual.-4. Parts Replacement and Cleaning > External Cover/Interior System > Removing the Control Panel-4. Parts Replacement and Cleaning > Controller System > Removing the Main Controller PCB
[Service parts]-FK4-4077-000 SIGNAL CABLE
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Operation panel black, due to USB cable failure
[Symptom]Operation panel may turn black while initial rotation takes place and its energy saver key [a] is ON, after switching the power ofmain body ON.
[Cause]Due to failure of the USB cable [1], which is connecting the control panel assembly and the main controller pcb assembly,aforementioned symptom may occur.
[Service work]Prepare and replace with the new type of USBcable (FK4-4076-000), by referring to the following service manual.-4. Parts Replacement and Cleaning > External Cover/Interior System > Removing the Control Panel-4. Parts Replacement and Cleaning > Controller System > Removing the Main Controller PCB
[Service parts]- FK4-4076-000 USB CABLE
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Response to poor reaction/no reaction of the Ultrasonic MotionSensor
[Symptom/Question]Ultrasonic Motion Sensor may react poorly, or does not react.
[Cause]Due to installation failure, aforementioned symptom may occur .
[Remedy/Answer]1) Confirm that the motion sensor PCB assembly is installed correctly.- Make sure the black sponge [a] is not overhanging inside the enclosure part [b].- Make sure the screw[c] is firmly screwed in.- The motion sensor PCB assembly is fixed at the locking position [d].- The connector [e] is connected properly.
2) If the motion sensor PCB assembly is not installed correctly, re-install it correctly.
Target S/N of the Ultrasonic Motion SensorNOTE: All iR-ADV 4500 Series/iR-ADV C355 Series/iR-ADV C3500 Series are target machines.
iR-ADV C5500 Series
Model Target Serial NumberiR-ADV C5560I 120V XLAiR-ADV C5560I TW 120V XGWiR-ADV C5560I 120V G XLFiR-ADV C5550I 120V XLGiR-ADV C5550I TW 120V XGYiR-ADV C5550I 120V G XLHiR-ADV C5540I 120V XLJiR-ADV C5540I TW 120V XHAiR-ADV C5540I 120V G XLKiR-ADV C5535I 120V XLNiR-ADV C5535I TW 120V XJAiR-ADV C5535I 120V G XLPiR-ADV C5560 CN 220V XGAiR-ADV C5560I EUR 230V XMDiR-ADV C5560I 230V XKSiR-ADV C5560I LTN 230V XLQiR-ADV C5550 CN 220V XGNiR-ADV C5550I EUR 230V XMEiR-ADV C5550I 230V XKT
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Model Target Serial NumberiR-ADV C5550I 230V IND XGXiR-ADV C5550I LTN 230V XMAiR-ADV C5540 CN 220V XGTiR-ADV C5540I EUR 230V XMFiR-ADV C5540I 230V XKUiR-ADV C5540I LTN 230V XMBiR-ADV C5535 EUR 230V XMGiR-ADV C5535 CN 220V XGUiR-ADV C5535I EUR 230V XMHiR-ADV C5535I 230V XKViR-ADV C5535I 230V IND XHBiR-ADV C5535I LTN 230V XMC
iR-ADV C7500 Series
Model Target Serial NumberiR-ADV C7580I TW 120V XRGiR-ADV C7570I 120V XRJiR-ADV C7570I TW 120V XRNiR-ADV C7565I 120V XRPiR-ADV C7580 CN 220V XRBiR-ADV C7580I 208V XRCiR-ADV C7580I EUR 230V XRDiR-ADV C7580I 230V XREiR-ADV C7580I KR 220V XRFiR-ADV C7570 CN 220V XRHiR-ADV C7570I EUR 230V XRKiR-ADV C7570I 230V XRLiR-ADV C7570I KR 220V XRMiR-ADV C7565I EUR 230V XRQiR-ADV C7565I 230V XRRiR-ADV C7565I KR 220V XRS
iR-ADV 8500 Series / iR-ADV 6500 Series
Model Target Serial NumberiR-ADV 8505P SER EU XQTiR-ADV 8505I SER US XQUiR-ADV 8505I SER US G XQViR-ADV 8505 SER EU XQWiR-ADV 8505 SER A/B XQXiR-ADV 8505 SER CN XQYiR-ADV 8585I US 120V XQZiR-ADV 8585I US 120V G XRAiR-ADV 6575 CN 220V XNTiR-ADV 6575 KR 220V XQMiR-ADV 6575I 120V XMZiR-ADV 6575I 120V G XNCiR-ADV 6575I EUR 230V XNWiR-ADV 6575I 230V XNZiR-ADV 6575I TW 120V XPCiR-ADV 6575I 230V IND XPFiR-ADV 6565 CN 220V XPJiR-ADV 6565 KR 220V XQNiR-ADV 6565I 120V XNF
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Model Target Serial NumberiR-ADV 6565I 120V G XNJiR-ADV 6565I EUR 230V XPMiR-ADV 6565I 230V XPQiR-ADV 6565I TW 120V XPTiR-ADV 6565I 230V IND XPWiR-ADV 6555I EUR PRT TEYiR-ADV 6555 CN 220V XPZiR-ADV 6555 KR 220V XQPiR-ADV 6555I 120V XNMiR-ADV 6555I 120V G XNQiR-ADV 6555I EUR 230V XQSiR-ADV 6555I 230V XQCiR-ADV 6555I TW 120V XQFiR-ADV 6555I 230V IND XQJ
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Response to no reaction/poor reaction of the Ultrasonic MotionSensor
[Symptom/Question]Ultrasonic Motion Sensor may not react, or react poorly .
[Cause]Either of the following cases may lead to the aforementioned symptom.A) When reflectors such as an ADF glass cleaner cloth box [a], an adhesive tape [b], or a tag [c] is attached too close to themotion sensor, they are detected by ultrasonic wave, so that the sensor became unable to detect people in farther than thesereflectors .
B) When the sensor misdetects a reflector around the sensor as a wall or something by its learning function before getting intosleep mode.C) When the sensor fails to detect operators correctly, due to other sources of ultrasonic waves, such as automatic door, insectrepellent or other motion sensors in its environment.
[Remedy/Answer]Action to be taken for A)Check around the motion sensor and if an ADF glass cleaner cloth box [a], an adhesive tape [b], or a tag [c] is found too closeto the motion sensor, remove them.
Action to be taken for B)B) Enable the motion sensor to learn its environment again, by using the learning functionB-1) Using the learning function when the machine gets into sleep mode, make sure there are no reflectors within 1m range infront of the machine, then stand aside.[NOTE] If you stand in front to conduct above procedure, the motion sensor misdetects the reflectors , and does not react.B-2) Let the machine go into sleep modeB-3) Wait for more than 10 seconds.
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[Reference] This machine conducts learning function during this 10 seconds when going into sleep. If the sensor detects anyreflector within 1m during this learning period, the machine learns that object as a wall, and ignores all moving objects beyondthis distance.B-4) Stand in front of the machine, and confirm that the machine recovers from sleep mode.[Reference] Since the motion sensor detects people or objects that approach the sensor on the front side of the machine, it doesnot detect a reflector right near the sensor window [a].
Action to be taken for C)C) Change the sensibility of the motion sensorC-1) Check and confirm that there are no other device using ultrasonic wave source, such as automatic door, insect repellent orother motion sensors around the machine.C-2) If possible, change the position or orientation of the machine.C-3) From User mode > Settings/Registration > Preferences > Timer/Energy Settings > Use Motion Sensor > Sensor Sensitivity,change the sensitivity, and then conduct actions B-1) to B-4).C-4) In case of removing the obstructions is not possible, disable (turn OFF) the setting from User mode > Settings/Registration> Preferences > Timer/Energy Settings > Use Motion Sensor
Target S/N of the Ultrasonic Motion SensorNOTE: All iR-ADV 4500 Series/iR-ADV C355 Series/iR-ADV C3500 Series are target machines.
iR-ADV C5500 Series
Model Target Serial NumberiR-ADV C5560I 120V XLAiR-ADV C5560I TW 120V XGWiR-ADV C5560I 120V G XLFiR-ADV C5550I 120V XLGiR-ADV C5550I TW 120V XGYiR-ADV C5550I 120V G XLHiR-ADV C5540I 120V XLJiR-ADV C5540I TW 120V XHAiR-ADV C5540I 120V G XLKiR-ADV C5535I 120V XLNiR-ADV C5535I TW 120V XJAiR-ADV C5535I 120V G XLPiR-ADV C5560 CN 220V XGAiR-ADV C5560I EUR 230V XMDiR-ADV C5560I 230V XKSiR-ADV C5560I LTN 230V XLQiR-ADV C5550 CN 220V XGNiR-ADV C5550I EUR 230V XMEiR-ADV C5550I 230V XKTiR-ADV C5550I 230V IND XGXiR-ADV C5550I LTN 230V XMAiR-ADV C5540 CN 220V XGTiR-ADV C5540I EUR 230V XMF
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Model Target Serial NumberiR-ADV C5540I 230V XKUiR-ADV C5540I LTN 230V XMBiR-ADV C5535 EUR 230V XMGiR-ADV C5535 CN 220V XGUiR-ADV C5535I EUR 230V XMHiR-ADV C5535I 230V XKViR-ADV C5535I 230V IND XHBiR-ADV C5535I LTN 230V XMC
iR-ADV C7500 Series
Model Target Serial NumberiR-ADV C7580I TW 120V XRGiR-ADV C7570I 120V XRJiR-ADV C7570I TW 120V XRNiR-ADV C7565I 120V XRPiR-ADV C7580 CN 220V XRBiR-ADV C7580I 208V XRCiR-ADV C7580I EUR 230V XRDiR-ADV C7580I 230V XREiR-ADV C7580I KR 220V XRFiR-ADV C7570 CN 220V XRHiR-ADV C7570I EUR 230V XRKiR-ADV C7570I 230V XRLiR-ADV C7570I KR 220V XRMiR-ADV C7565I EUR 230V XRQiR-ADV C7565I 230V XRRiR-ADV C7565I KR 220V XRS
iR-ADV 8500 Series / iR-ADV 6500 Series
Model Target Serial NumberiR-ADV 8505P SER EU XQTiR-ADV 8505I SER US XQUiR-ADV 8505I SER US G XQViR-ADV 8505 SER EU XQWiR-ADV 8505 SER A/B XQXiR-ADV 8505 SER CN XQYiR-ADV 8585I US 120V XQZiR-ADV 8585I US 120V G XRAiR-ADV 6575 CN 220V XNTiR-ADV 6575 KR 220V XQMiR-ADV 6575I 120V XMZiR-ADV 6575I 120V G XNCiR-ADV 6575I EUR 230V XNWiR-ADV 6575I 230V XNZiR-ADV 6575I TW 120V XPCiR-ADV 6575I 230V IND XPFiR-ADV 6565 CN 220V XPJiR-ADV 6565 KR 220V XQNiR-ADV 6565I 120V XNFiR-ADV 6565I 120V G XNJiR-ADV 6565I EUR 230V XPMiR-ADV 6565I 230V XPQiR-ADV 6565I TW 120V XPT
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Model Target Serial NumberiR-ADV 6565I 230V IND XPWiR-ADV 6555I EUR PRT TEYiR-ADV 6555 CN 220V XPZiR-ADV 6555 KR 220V XQPiR-ADV 6555I 120V XNMiR-ADV 6555I 120V G XNQiR-ADV 6555I EUR 230V XQSiR-ADV 6555I 230V XQCiR-ADV 6555I TW 120V XQFiR-ADV 6555I 230V IND XQJ
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Misdetection of document size due to dirt on the copyboard glass
[Symptom/Question]When placing a document on the copyboard for copy, the document size may be detected incorrectly, as a larger size than theoriginal.
[Cause]The document size is detected by the document size photo sensor (FK4-4384) [1], which is located on the reader assembly.When reading, if the copyboard glass above thedocument size photo sensor [a] is dirty, the document size photo sensor maydetect this dirt as a document, resulting in the above mentioned symptom.
[Remedy/Answer]1) Refer to the service manual to remove the copyboard glass [1], and wipe off any dirt on both side of the platen glass, usingthe equipped cleaning cloth (FE3-4473) [2]. Check and confirm that [a] part of the copyboard glass is clean.
2) Check and confirm that document size is detected correctly.If the misdetection of document size persists, find other factors causing the issue.
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Noise/OdorNoise (an abnormal noise from meshing failure of tooth)/ tonersoiling inside the machine / stained images due to disengagementbetween gears in the waste toner drive assembly
[Symptom]The noise (the abnormal noise of meshing failure of tooth) from the waste toner drive assembly, toner soil in the machine orstained images may occur.
[Cause]If the claw [a] of laser wiper guide [1] of waste toner drive assembly comes off, 31T/15T gears [2] and 21T gear [3] do not meshwith each other [b] and that results in the above-mentioned symptom.
[Service work]When the aforementioned symptom occurs, remedy the part by implementing the following procedure.1) Open the cover (front) in accordance with the Service Manual to remove the left cover (upper).2) Hook the claw [a] of laser wiper guide [1] to the appropriate positon on the steel plate[2].
3) Make sure that there is no space at the meshing part [a] of 31T/15T gear [1] and 21T gear [2].21T gear [2] may not be fixed firmly [b] when it is attached to the laser wiper guide. If the gear is not fixed firmly, fit again the 21Tgear [2] in the position until it clicks and make the shaft visible [c].
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4) Mount the left cover (upper) and then close the front cover.
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Measure against noise upon paper delivery (clatter noise)(Finisher)
[Symptom/Question]On machines with following target serial numbers, noise (clatter noise) may occur from around the processing tray unit duringprinting.
Target model Target serial numberSTAPLE FIN-V2 WXA19463 to WXA19938STAPLE FIN-Y1 WEU30430 to WEU31347STAPLE FINISHER-AA1 WWA01342 to WWA01403BOOKLET FIN-V2 WXB04394 to WXB04696BOOKLET FIN-Y1 WEY14039 to WEY14509BOOKLET FINISHER-AA1 EX WWD01206 to WWD01264
[Cause]Due to processing failure in sheet metal [1] of processing tray unit, the shaft [2] that drives lower stack delivery roller interfereswith grate-shaped lower guide [3] and it may result in the above symptom.
[Remedy/Answer]When the above symptom occurs, prepare the sheet (FL0-6988-000) [1] which was newly set up as service part and attach it tothe processing tray unit by following the steps below.
1) Refer to "Removing the grate-shaped lower guide" in Service Manual and remove the grate-shaped lower guide.
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2) Remove the screw [2] that secures the sheet metal [1] in the processing tray unit.
3) Lift the sheet metal [1] in the direction of the arrow.
4) With lint-free paper moistened with alcohol, clean the area of the processing tray unit where the sheet is to be attached.5) Attach the sheet [1] on the processing tray unit along the following reference line.- Attaching reference line [a]: Set the left edge of the sheet [1] to the left edge of the square hole and attach the sheet within 1mmto left or right of the left edge of the square hole.- Attaching reference line [b]: Set the bottom edge of the sheet [1] to the top edge of the square hole and attach the sheet within1mm above the top edge of the square hole. Be sure to attach the sheet so it does not go below the reference line [b].
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6) Assemble the parts in the reverse order from the step 3).
[Service parts]
No. Part Number Description Q'ty Fig.No.
1Old New FL0-6988-000 Sheet 0 -> 1
[Countermeasure cut-in serial numbers in factory]
Model Serial No.STAPLE FIN-V2 WXA19939STAPLE FIN-Y1 WEU31348STAPLE FINISHER-AA1 WWA01404BOOKLET FIN-V2 WXB04697BOOKLET FIN-Y1 WEY14510BOOKLET FINISHER-AA1 EX WWD01265
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Jam (Delivery options)1002 Jam code due to broken spring of the escape inlet flapper
[Symptom/Question]1002 jam may occur with the machines earlier than the following countermeasure cut-in serial numbers in factory.-1002: delivery sensor (PS102) delay jam
[Cause]When a load is applied by any factor to the tension spring [2] which is lifting the escape inlet flapper [1], the tension spring isbroken [a], and the escape inlet flapper descends and blocks the feed path toward the stack tray (processing tray). If paper is fedin this state, it is caught by the escape inlet flapper, resulting in the above-mentioned symptom.
[Remedy/Answer]When the above-mentioned symptom occurs, check the tension spring of the escape inlet flapper by following the steps below.If the tension spring is broken, prepare the new-type tension spring (FE4-7044-010) and replace it by following the steps below.[Reference] Work procedure is different depending on the model.a) In case of Staple Finisher-V1/-V2 and Booklet Finisher-V1/-V2a-1) Open the front cover [1], and raise the jam clearing guide (upper) [2] and the jam clearing guide (lower) [3] in the arrowdirections.
[Note] If the punch unit is installed, shift the punch unit before starting the work.a-2) Check the tension spring [2] attached to the escape inlet flapper [1].
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a-3) If the tension spring is broken, go to the next step.If the tension spring is not broken, look for another factor.a-4) Remove the broken tension spring and replace it with the new-type tension spring (FE4-7044-010).[Note] When attaching the tension spring [1], do not twist its hook.Below, photo [A] is showing the normal condition. The spring is attached correctly. Photo [B] is showing the incorrect status.
a-5) Reverse the procedure of the step a-1) to close the front door.
b) In case of Staple Finisher-Y1/-AA1 and Booklet Finisher-Y1/-AA1b-1) Open the front cover [1], raise the jam clearing guide (lower) [2] in the arrow direction, and open the upper cover unit [3].
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[Note] If the punch unit is installed, shift the punch unit before starting the work.b-2) Check the tension spring [2] attached to the escape inlet flapper [1].
b-3) If the tension spring is broken, go to the next step.If the tension spring is not broken, look for another factor.b-4) Remove the broken tension spring and replace it with the new-type tension spring (FE4-7044-010).[Note] When attaching the tension spring [1], do not twist its hook.Below, photo [A] is showing the normal condition. The spring is attached correctly. Photo [B] is showing the incorrect status.
b-5) Reverse the procedure of the step b-1) to close the front door.
[Service Parts]
No. Part Number Description Q'ty Fig. No.
1Old FE4-7044-000 SPRING, TENSION 1 -> 0
L34New FE4-7044-010 SPRING, TENSION 0 -> 1
[Countermeasure cut-in serial numbers in factory]
Model Serial No.STAPLE FIN-V1 No implemented due to production discontinuanceSTAPLE FIN-V2 WXAxxxxx not implemented due to production discontinuance
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Model Serial No.STAPLE FIN-V2 WYL12223STAPLE FIN-Y1 WEU39824STAPLE FINISHER-AA1 WWA01931BOOKLET FIN-V1 No implemented due to production discontinuanceBOOKLET FIN-V2 WXB06778BOOKLET FIN-Y1 WEY19602BOOKLET FINISHER-AA1 EX WWD01694
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Error CodeMeasure against E674-0100
[Symptom]E674-0100 may occur when FAX clearing and job canceling are executed.
[Cause]When a job manipulation such as FAX job cancelation is executed just after the performance of All CLEAR of FAX (Service Mode> Mode List > FAX > Clear > ALL) in a state that FAX jobs still remain, the data inconsistencies of FAX history data are detectedat the time of turning ON/OFF main power supply of the engine and then that results in the above symptom.
[Service work]When E674-0100 continuously occurs even the main power supply of engine has been turned OFF/ON , execute again "ServiceMode > Mode List > FAX > Clear > ALL" and then turn OFF/ON the main power supply without job manipulations.[Caution]Make sure that no FAX job remains when executing ALL CLEAR of FAX.Previous FAX communication information will be deleted when turning OFF/ON the main power supply after the FAX CLEAR.
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E020-04B8/Bk light image/foggy image caused by the secondarytransfer high voltage PCB detached from the claw
[Symptom/Question]E020-04B8/Bk light image [a]/Bk foggy image [b] may occur.The arrow indicates the paper feed direction.-E020-04B8: toner density sensor (Bk) output error
[Cause]The secondary transfer high voltage PCB is detached from the claw of the fixing member, and this causes contact fault, resultingin the above-mentioned symptom.
[Remedy/Answer]Reinstall the secondary transfer high voltage PCB by fitting it into the claw [a] of the fixing member and making the boss [b]protrude.[A] shows correct installation. [B] shows incorrect installation.
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E733-F002 due to disconnected/damaged flat cable
[Symptom]E733-F002 may occur.E733-F002: Disconnection of a cable between the Main Controller PCB and the laser driver PCB was detected.
[Cause]The aforementioned symptom may occur between the main controller PCB and the laser scanner unit due to the factors below.- Disconnection or damage of the flat cable between the main controller PCB and the laser scanner unit- Disconnection or damage of the flat cable within the laser scanner unit
[Service work]Check the flat cable between the main controller PCB (or riser PCB) and the laser scanner unit and perform the works below:- When the flat cable is disconnected, reconnect it.- When the flat cable is damaged, replace it.If the laser scanner unit has flat cables connecting the laser driver PCBs within, check to see if these flat cables are disconnected.When they are damaged, replace the laser scanner unit.If the device does not recover from the symptom, check for other causes.
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Specifications-RelatedPoints to note when attaching tension spring of the Buffer/SaddleInlet Flapper(Staple Finisher-V1/V2/Y1/AA1 Booklet Finisher-V1/V2/Y1/AA1)
[Details]When the tension spring (FE3-8986-000) [2], which has the role to retain the home position of the Buffer/Saddle Inlet Flapper[1]is attached in a twisted condition, it may break [a] during operation. If this tension spring breaks, it may lead to 1002 jam.- 1002 : Delivery sensor (PS102) delay jam
[Remedy/Answer]When attaching the tension spring of the Buffer/Saddle Inlet Flapper, do not twist its hook.Below, photo [A] is showing the normal condition. The spring is attached correctly. Photo [B] is showing the incorrect status.
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[Service parts]
No. Part Number Description Q'ty Fig. No.1 Old FE3-8986-000 SPRING, TENSION 1 -> 1 L30
New
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