Download - TurningWorkplacesIntoSmartSpaces_Kocher
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Turning workplaces into smart spaces
Hemma Kocher, www.headshift.com,
June 2007 - Microlearning2007, Innsbruck
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About Headshift
headshiftis a social software consulting and development group who apply emerging tools and ideas to the real-world needs of organisations:
consulting & engagement
prototyping and experimentation
development and integration
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What’s happening today
• We are wasting a lot of brainpower in organisations
• We are wasting a lot of time with e-mails and in meetings
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Knowledge
• ‘Knowledge is not a tree, but a pile of leaves.’
• New problems, new challenges, new ideas
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Better and more opportunities to...
• Talk to each other and share expertise
• Ask questions
• Get a group together to find an answer or solution for a problem
• Observe and watch what and how other people do things
• Browse and search for answers
• Create and produce something together
• Compare different ideas
• Invent
• Explore a new territory
• Encounter tacit knowledge
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Better and more opportunities to...
Learn from each other!
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Social software
• Is people driven
• Lightweight
• Makes information and people find you
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Key elements of ‘enterprise 2.0’
• Social tools (blog, wiki, tagging, bookmarking, IM)
• An ecosystem of data (RSS, microformats, APIs)
• Subscription and aggregation (feeds, people, places
• Participatory culture (co-production, discussion)
• Social search
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Collaborative, community based learning
• Learning is problem and content driven
• Organising knowledge that is significant and relevant to people
• Discussion and reflection
• Co-production
• Personalised formal and informal knowledge and learning spaces
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Towards collaborative intelligence
• Communities of practice
• Networked individualism
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Some concrete use cases
• Information and knowledge sharing
• Collaboration in and between teams
• Innovation and R&D
• Internal communication
• Social networks and communities
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Information and knowledge sharing
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Information and knowledge sharing
NHSi Knowledge sharing network
• Knowledge sharing communities
based around clinical networks
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Information and knowledge sharing
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Information and knowledge sharing
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Information and knowledge sharing
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Information and knowledge sharing
Group-based informal knowledge
sharing within a large law firm
• Blended social tools for group-
based collaboration, awareness and
co-production of documents
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Collaboration within teams
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Collaboration within teams
Worldwide Business Unit within BP
• Blogs, wikis, social bookmarking and
personal profiles to create better
awareness of what people are doing
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Innovation and R&D
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Innovation and R&D
Innovation Network for Marketing
• Wiki-based idea generation, blog, video
interviews and podcasts to identify and
promote innovation
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Internal communication
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Internal communication
Wiki-based Intranet
• The Commission for Rural
Communities uses a wiki as its
Intranet platform to encourage
greater participation
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Social networks and communities
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Social networks and communities
Distributed learning community
• Young entrepreneurs using a wiki-
based learning community to overcome
physical distance
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Networked individualism
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Building a better personal radar
• Build a better radar, use social tools and trust to make decisions
• More peripheral, contextual information flows
• Less dependency on e-mail
• Better findability, not storage
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Sharing = scaling and...
...building trust
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Software is not enough
To reach second wave adopters, we need to create
‘situated’ applications that are mapped to existing
practice in order to make them relevant & contextual.
Engaging people with new ways of working is not easy.
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Learning ≠ training
• Structured training and object based learning are suited for repetitive jobs
• Learning is about connections and content
• IT systems need to augment, not manage learning.
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We live, we learn
• Learning is interaction
• Learning is social
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And what about...
• Time
• Resistance
• Tool competency
• Information literacy
• Different learner types
• Changing the workplace - changes in behaviour
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Thank you!
Photos courtesy of Flickr using Creative Commons license
http://www.flickr.com/photos/kokogiak/6274404/ http://www.flickr.com/photos/victoriapeckham/164175205/ http://www.flickr.com/photos/markrjones/47761183/ http://www.flickr.com/photo_zoom.gne?id=52759426http://www.flickr.com/photos/tedguy49/250658182/ http://www.flickr.com/photos/dcjohn/74907741/ http://www.flickr.com/photos/arbron/77094898/http://www.flickr.com/photo_zoom.gne?id=54539889 http://www.flickr.com/photos/sgt_spanky/35811144/ http://www.flickr.com/photos/backpackphotography/257026830/http://www.flickr.com/photo_zoom.gne?id=123147019&size=ohttp://www.flickr.com/photos/brianboulos/36957265/http://www.flickr.com/photos/violator3/93589371/http://www.flickr.com/photo_zoom.gne?id=205125227&size=mhttp://flickr.com/photos/28329123@N00/392316333/http://www.flickr.com/photo_zoom.gne?id=557730963&size=mhttp://www.flickr.com/photo_zoom.gne?id=97828474&size=lhttp://www.flickr.com/photo_zoom.gne?id=465436083&size=l
This presentation was not for direct commercial use, but if any photographer
objects to the inclusion of their material then we shall happily remove it.