Download - Uar Able Presentation
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TeamableSanghyuk Koh, Rahan Khozein, Gary Suen, Lauren
Wendel
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Who is UAR?• Software Development Company
What is ABLE?• Project Management Tool
Who are ABLE’s users?• Project managers• Everyone
Overview Methods Finding Summary Q/A
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Interaction Map
Contextual Inquiry
Personas & Scenarios
Comparative Evaluation
Heuristic Evaluation
Surveys
User Testing
Overview Methods Finding Summary Q/A
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Interaction Map
Overview Methods Finding Summary Q/A
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Contextual Inquiry
Overview Methods Finding Summary Q/A
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Personas & Scenarios
Overview Methods Finding Summary Q/A
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Comparative Evaluation• 4 direct competitors
• dotProject.net
• Microsoft Office Project
• ACE project
• Creative Pro Office
Overview Methods Finding Summary Q/A
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Heuristic Evaluation• Nielsen’s 10 heuristics
• Severity rating scale from 0 to 4
• 0 indicates no or little usability problem
• 4 indicates major usability problem
Overview Methods Finding Summary Q/A
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Surveys• Data collected through SurveyGizmo
• 31 surveys analyzed
• Used Microsoft Excel for statistical
analysis
• Sample means, T-Test etc…
Overview Methods Finding Summary Q/A
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User Testing• 1 pilot & 4 regular testers
• Recruited users of project management
applications
• Used Silverback to record video & audio
• Users carried out 7 tasks that covered the
main
functionalities of ABLE
Overview Methods Finding Summary Q/A
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Simple User Interface
Customizable
Useful for Project Managers
Overview Methods Finding Summary Q/A
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Users have difficulty finding certain functions or
information in ABLE
There is little guidance available to help users complete
their tasks
Inadequate system feedback or obscure error messages
Limited inter-feature dependencies lead to fragmented
and unconnected information
Sparse, spread-out layout decreases continuity and readability
Overview Methods Finding Summary Q/A
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Evidence
• Not intuitive menu classification
• Inconsistent & confusing labels
Recommendations
• Re-work taxonomy
• Review and standardize vocabulary
Overview Methods Finding Summary Q/A
Users have difficulty finding certain functions or
information in ABLE
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Evidence
• Inadequate contextual instructions
• ‘Page Actions’ is not efficient
Recommendations
• Provide direct instructions for how to
interact
Overview Methods Finding Summary Q/A
There is little guidance available to help users
complete their tasks
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Evidence• Neither redirects the user to another
page nor provides notifications
• Vague or contradictory error messages
Recommendations• Automatically redirect the user after the
completion
of a task
• Provide clear & actionable error messages
Overview Methods Finding Summary Q/A
Inadequate system feedback and obscure error
messages
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Evidence
• Changes made under one feature do not
reflect in
others
Recommendations
• Needs assessment of users
Overview Methods Finding Summary Q/A
Limited inter-feature dependencies lead to
fragmented and unconnected information
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Evidence• White space
• Limited use of fonts and sizes of texts
• Lack of icons & colors
Recommendations• Implement different fonts, colors where
appropriate
Overview Methods Finding Summary Q/A
Sparse, spread-out layout decreases continuity and
readability
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Identified and prioritized 5 critical problems
Adopting our recommendations would improve user experience of ABLE
Allowed us to experiment gain knowledge of various usability evaluation methods
Overview Methods Finding Summary Q/A
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Overview Methods Finding Summary Q/A