Download - [uengine.org]Introduction to social bpm
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Introduction to Social BPM
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Background
• Building a successful BPM initiative requires teams to develop effective and efficient ways to engage everyone across the entire process value chain: business stakeholders, partners, employees, and customers.
• Unfortunately, BPM has traditionally only focused on engaging narrow silos within the internal value streams - often leaving customers, partners, and the bulk of frontline workers out of the communication loop.
Conventional BPM’s Problem
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What is Social BPM?
• Social BPM is a methodology for bringing more and diverse voices into process improvement activities
• Uses social networking principles to accelerate time-to-value and adoption for BPM projects
• Combines Web 2.0 and social tools with BPM to facilitate bi-directional communication for process improvement
Clay Richardson, IBM's Impact 2010
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Social BPM patterns
• Collaborative(Extend) discovery – Extending process discovery frontline and customers for bi-directional communication
• Runtime process guidance – Monitoring external and internal social networks to modify in-flight business processes
• Process reflection – Process users provide direct feedback on process enhancements and improvement during execution
• Shared development – Extending process development methodology and tools to support development collaboration between business and IT roles.
• Process Guidance – Provide real-time suggestions and guidance for completing a particular activity based on real-time analytics and/or social network analysis (e.g., crowdsourcing techniques).
Clay Richardson, IBM's Impact 2010
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Four corners of Social BPM
Chris Taylor, The four corners of social BPM
Social BPM Features
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Without the constraints of time and space, it is based on working of various kinds of collaboration.
Khoshafian, MyBPM - Social Networking for BPM, 2008
Social BPM Features
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Social BPM Features
– Within the enterprise – Across the trading partner value chain – Community
• Particular vertical domain • Networks on standards, best practices, methodologies,
templates
Khoshafian, MyBPM - Social Networking for BPM, 2008
Community based
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Social BPM Features
Entire taxonomy of BPM communities and activities
Khoshafian, MyBPM - Social Networking for BPM, 2008
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Social BPM Features
Kim Kyudong, Oracle BPM Suite 11g: Complete Social BPM
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Social BPM Features
Kim Kyudong, Oracle BPM Suite 11g: Complete Social BPM
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Social BPM Features
• Process Collaboration in Team Spaces • Modeling Spaces: Process improvement through
collaboration • WorkSpace : Discussions, documents • Instance Specific Space : Collaboration specific to an
instance (Audit trail. Participants, documents, calendar) • Unstructured Processes: Unplanned interaction a key part
of the process • Process Tasks in Context: Rich, Unified User Experience /
Embedded Analytics / Enterprise Application Integration / Business Process Integration / Accounting & Financial Mgmt Info / Contextual E2.0 Services
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Global vendors
2011 Content Technology Vendor Map
Social BPM, Positioning where will it be available?
http://www.realstorygroup.com/Research/Vendors/
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Global vendors
Khoshafian, MyBPM - Social Networking for BPM, 2008
Social BPM, Positioning where will it be available?
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Global vendors
• Personalized, Filtered Views Users can filter views by relevant application or process areas and subscribe to customized feeds to monitor the key events and information that is meaningful to them.
• Easy Collaboration Comment, question and collaborate on business events through real-time message posts and ad-hoc updates to targeted groups within and outside of pre-planned business processes.
• Take Action Generate actions and complete tasks from inside the event feed or from a mobile device, using optimized web and mobile forms to capture data and route tasks.
• Collaboration Features
• Discussion – Secure discussion thread for departments, processes, or content to encourage
collaborations between
• Ratings – Rate comments and discussions
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Global vendors
• Community dynamics • Members can
– share their thoughts, ideas and opinions – by providing feedback about these resources, – sharing recommendations – engaging in discussions through forums and blogs.
• The community recognizes top contributors and most popular authors
Wilfred Jamison, BPM Voices: Get social with IBM and BPM