Customer Experience Excellence Centre
2014 RESULTS
SECTOR KEY: Financial ServicesNon-Food RetailGrocery Retail
Travel & HotelsRestaurants & Fast FoodTelecommunicationsEntertainment & Leisure UP
012014 UK Customer Experience
Excellence Centre Winner
= Change versus 2013
DOWN
02
DOWN
03
UP
04DOWN
05NEW
06UP
07UP
08UP
09DOWN
10
DOWN
10DOWN
12UP
13UP
14UP
15DOWN
15UP
17
UP
18UP
19DOWN
20DOWN
21DOWN
22UP
23UP
23
UP
25DOWN
25DOWN
25UP
28UP
28UP
28DOWN
31
DOWN
32NO CHANGE
33UP
33 33NEW DOWN
36DOWN
36UP
38
UP
38UP
38UP
38DOWN
38DOWN
43UP
43DOWN
43
DOWN
43DOWN
47UP
48DOWN
49UP
49UP
51UP
51
DOWN
53UP
53DOWN
55DOWN
55DOWN
57UP
58UP
59
DOWN
60UP
60 62No change UP
63DOWN
64DOWN
65UP
65
UP
67UP
67DOWN
67UP
70DOWN
71UP
71UP
71
DOWN
71 71NEW UP
76UP
76UP
78UP
78UP
78
DOWN
81DOWN
81UP
83DOWN
83DOWN
85DOWN
85DOWN
87
DOWN
87UP
87DOWN
87DOWN
87 87NEW UP
93DOWN
94
DOWN
94DOWN
96UP
96DOWN
96TM
DOWN
99DOWN
99
