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Understanding the Running Expenses of Exceptional Customer Care
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Understanding the Running Expenses of Exceptional Customer Care
The quality of your customers first contact point (i.e. your customer care) is
definitely no small matter .
In order to save on call centre expenses without compromising quality, it is
especially important to understand what your call centre running expenses are.
Here's a list to help you out:
• Human Labour force-This refers to the hourly rate of your workforce, including
benefits, bonuses, and company payroll-related taxes and NI
• Facilities (internal and external)-This may include premises, computers,
outsourced IT support, repairs and maintenance costs, software licences,
depreciation of infrastructure
• Overheads-This may include cleaning services, apportioned overheads from
utility bills etc
• HR and Management expenses-This may include supervisory roles required to
monitor quality, staff rotation etc.
To save on these expenses consider outsourcing. Visit Centrecom.
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