Slide 1
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
Negotiation and Mediation
Unit 2.1
Slide 2
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
To enable participants to:
Use negotiation and mediation skills as necessary when
employed in a UN peacekeeping operation
Aim
Slide 3
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
On completion of the module, participants will be able to:
• Describe the characteristics of a conflict• Define communication, negotiation and mediation • Identify the three principles of negotiation/mediation• Identify the phases of a negotiation/mediation process and list some needed action within the phases•Apply negotiation/mediation skills in an exercise
Learning Outcome
Slide 4
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
Structure of the Presentation
• Definition of Conflict• Typical responses to conflict• Definition of communication, mediation,
negotiation• Purpose of Negotiation/Mediation• Phases of Negotiation/Mediation•Learning Outcome Assessment
Slide 5
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
Definition of Conflict
Conflict is a state of human interaction where there is disharmony or a perceived divergence of interests, need or goals.
There is a perception that interests, needs or goals cannot be achieved due to interference from the other person or people (ACCORD)
Slide 6
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
Informal discussion
Negotiation Mediation Arbitration Adjudication Force
Decision by the parties Decision by external party
Decision by force
Parties lose control of the process/content/solution
Conflict Management Continuum
Slide 7
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
Typical responses to conflict
FORCING/ CONFRONTINGI win, you lose
Energy directed to make others
change
JOINT PROBLEM SOLVING
I win; you win Energy offered for
possibilities
YIELDINGI loose, you winEnergy added to
others
COMPROMISINGI win and loose some; you win
and loose some
WITHDRAWINGI loose, you looseEnergy directed
towards avoiding confrontation and
controversy
Slide 8
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
• Communication
• Negotiation
• Mediation
Definitions
Slide 9
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
5 minutes for activity introduction and instructions
5 minutes for work small groups discussions
5 minutes for small group reports in plenary
15 minutes total time
Definitions
Communication Negotiation Mediation
Slide 10
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
Purpose of Negotiation/Mediation
• Identification and isolation of areas of conflict/disputes• Prevention of escalation• Reduce differences in areas of conflict/disputes• Resolution of conflict/disputes• Preventive action against recurrence of conflict/disputes
Slide 11
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
• Understand your mandate• Understand the interests of the people/parties• Understand the cultural context
Principles of Negotiation/Mediation
Slide 12
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
Techniques of Negotiation/Mediation
Slide 13
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
Phases of Negotiation/Mediation
Slide 14
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
Advanced preparations/considerations
Internal preparations
Final preparations
Preparation of Negotiation
Slide 15
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
The opening talks
The main talks
Summary
Conduct of negotiation
Slide 16
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
The follow up
Post meeting analysis
Prepare a short verbal briefing for your headquarters
Prepare a detailed written follow-up on the negotiation
Contribute to other general information systems
Slide 17
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
Preparations of Mediation
Meet the parties separately before the meeting
Consider possible solutions to the main conflict/dispute
Discuss the conflict/dispute internally,
Select a meeting-place
Establish the conditions for the meeting
Slide 18
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
Conduct of mediation• Start the meeting by reading the agreed agenda
• If there has been a previous meeting give the result and the status of what has been implemented
• Appear impartial, observe objectivity and remain respectful
• Try to balance the outcome
• Guide/mediate the parties through their negotiation
• If no agreement/result can be reached, agree to meet again
Slide 19
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
The follow up(As mentioned under negotiation)
Slide 20
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
•Pay social compliments.•Cordiality, dignity and respect•Define the common ground •Remain calm •Avoid criticism•Do not be arrogant•Be fair •Use terminology known by all•Complaints are clear, complete and in writing•Make no promises •Do not reveal anything about any party•If you make a statement that you will do something – do it•Maintain eye contact with the speaker
General Tips for the Negotiator/Mediator
Slide 21
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
• Characteristics of a conflict and conflict management continuum
• Communication, negotiation and mediation
• Be aware of the mandate, cultural context and interests of people/parties
Summary of Key Points
Slide 22
Unit 2.1 Negotiation and Mediation
UN Peacekeeping PDT Standards, Specialized Training Material for Military Experts on Mission 1st Edition 2009
QUESTIONS?