Universal Front EndAsseco UFE
ufe.asseco.com
Asseco UFE allows to create one, versatile and fully
coherent working environment for a bank consultant.
Such environment can effectively replace the user
interfaces of multiple IT systems utilized at a bank.
Functionalities of all the systems integrated into
Asseco UFE are provided in a way that matches the
actual workflow of business processes. The system
supports monitoring of the progress of individual
processes and facilitates their optimization.
With the help of Asseco UFE, the consultant ’s
working environment can be adapted to specific job
requirements as well as user preferences. The system
is highly ergonomic to maximize the efficiency of
work. Operation of the system on tablets is as smooth
and intuitive as in the case of traditional workstations.
Asseco UFE enables a bank consultant to focus
entirely on the client, offering the maximum quality of
service and carefully selected products and services.
Asseco UFE directly contributes to the improvement
of customer service as well as customer experience
with the bank.
Owing to the integration of business processes, Asseco UFE helps reduce operating costs related to the
performance of such processes. It is achieved by shortening the process lead time, elimination of redundant tasks
(such as re-entering of the same data), as well as by reducing the time required to train employees on the handling
of new processes in separate IT systems.
Asseco UFE easily and seamlessly integrates the man-
agement of complex business processes in a single
working environment of a bank consultant. The sys-
tem features built-in mechanisms for monitoring and
analysis of processes, allowing for their continuous
control and rapid implementation of all necessary
improvements in order to enhance the employees’
productivity.
Asseco Universal Front End.
Traditional customer services provided at bank branches have in recent years been supplemented with new, alternative access channels supported by modern information technologies.
In order to address the needs of contemporary financial institutions, Asseco’s banking industry experts have created a software solution allowing for efficient implementation of the bank’s omnichannel strategy. One of the core elements of this solution is Asseco Universal Front End (UFE).
One desktop.
Improved quality of Customer Experience
Costs under control.
Efficiency of operational processes.
Business benefits.
According to Forrester Research, the five most
important factors that will drive changes in IT
systems used by banks1 are as follows:
• customer experience (46%)
• operational efficiency (41%)
• cost management (39%)
• multichannel/omnichannel approach (35%)
• flexibility and speed of responding to
changes (31%)
1 based on opinions of 53 European banks
– Forrester Global Financial Services
Architecture Online Survey Q3 2014
Asseco UFE is fully consistent with the omnichannel architecture. Asseco UFE provides support for all the assisted
channels, such as a bank branch, call center, sales agent, agency, etc. In combination with Asseco CBP, the system is
a complete omnichannel solution capable of handling all the channels of communication between the bank and its
customers, including both direct and assisted channels.
Asseco UFE allows for a maximum reduction of time required to implement any business process modifications,
regardless of whether they are related to the introduction of new banking products and services, or intended to
optimize the existing operational processes, or whether they result from changes in the bank’s domain management
systems that Asseco UFE has been integrated with.
Omnichannel approach.
Flexibility and quick response to the need for change.
Asseco UFE has been equipped with an integrated workflow engine allowing for configuration and implementa-
tion of any business process at the bank. Such processes may be performed with the help of various IT systems
which are already used by the bank. The workflow engine applied in Asseco UFE is fully compliant with the BPMN
2.0 standard, enabling the bank to define and modify its business processes using a graphical interface, without
having to change the system software.
In order to effectively optimize the bank’s business processes, it is essential to monitor their execution and collect
detailed information automatically. The gathered data provide evidence on the actual progress of each instance
of a process, as well as the duration of each task. By comparing such data with the assumed values, the bank can
calculate the key performance indicators (KPI).
Flexible defining and mapping of processes.
Boosting the efficiency of processes.
Support for business processes.
Asseco UFE makes it possible to determine the boundary parameters to be considered standard for each step in
a process. If such boundary parameters are exceeded, the system will generate an alert, allowing you to identify
the problematic process instance from the list of all ongoing processes as well as to determine any further steps
depending on the failure to meet any KPI parameter.
Asseco UFE provides mechanisms for the escalation of process steps when the boundary values are overrun. The
execution of further steps in a process may be conditioned upon exceeding any key performance indicator, in
which case the system will also help you detect all process instances that failed to meet the predetermined KPI
criteria. Moreover, the system offers a bunch of reports enabling in-depth analysis of the efficiency of business
processes.
Measuring the efficiency of processes.
Optimizing the efficiency of processes.
Asseco UFE enables the bank to automate its business
processes and plan for their complete execution
within the system.
This software will remind employees of all the
important details (such as any business data to be
entered, the sequence of actions to be taken, etc.),
allowing them to fully concentrate on the customer
Asseco UFE contributes to a significant reduction of
time required to implement any business process
modifications, regardless of whether they are related
to launching new banking products and services,
Reduction of user training costs.
Faster time-to-market for changes.
service. Asseco UFE simplifies the preparation of new
employees to work at a specific workplace.
Hence, their key business competence can be used
right away, without having to devote valuable time
to lengthy and meticulous training on the use of
individual IT systems and their detailed process
handling procedures.
or aimed at optimizing the existing operational
processes, or whether they result from changes in the
bank’s domain management systems that Asseco UFE
has been integrated with.
Asseco UFE has been developed to enable easy
operation with the help of tablets. Elements of the
system’s graphical interface, which are responsible
for touchscreen interaction with the user, have been
designed in line with the current UX (user experience)
standards.
Asseco UFE has been engineered to take full advan-
tage of the functionality of mobile devices. The system
is able to automatically detect and use the device’s
GPS sensor as well as the camera (for example, to scan
enclosures directly into a business process).
Remote access also via tablets.
Using the functionality of mobile devices.
Totally mobile consultants.
Asseco UFE enables the bank to configure internal
controls based on the “four-eye principle” (4EP)
independently from the operating logic of individual
systems that it has been integrated with. The system
features a configurable mechanism allowing for
flexible placement of control points within a business
process.
Mitigation of operational risk (built-in 4EP).
The 4EP mechanism built into Asseco UFE lets you
determine the accuracy of data to be verified within
a specific authorization task. In the most error-prone
checkpoints, the authorizing person may be even
required to re-enter the data that is being verified.
Asseco UFE features an adaptive user menu that dynamically changes its contents to match the client context and
the business process. The set of executable operations is automatically adjusted to display only those options that
correspond to the active context of work. As the system works on a contextual basis, a customer search needs to
be carried out just once, regardless of the number and type of operations to be performed afterwards.
The Asseco UFE system is equipped with an innovative and comprehensive mechanism of searching for business
information. The user is provided with an intuitive and uniform search engine that enables retrieval of data from all
the systems that have been integrated with Asseco UFE. Searching for information in the system can be performed
based on a full-text index, well-known from popular Internet search engines, as well as by applying traditional filters
where the search criteria for each data field can be defined individually.
Asseco Universal Front End allows to arrange the user’s workspace on several display screens at the same time. This
makes the system suitable for many special applications that require simultaneous access to multiple sources of
information or closer interaction with the user in order to perform the assigned tasks efficiently.
Working in the context of several processes and clients.
Innovative search engine.
Support for multiple logical screens.
Asseco UFE allows for precise adjustment of the working environment to the individual needs of each user and
each position. Reports and printouts generated by the system can be freely designed and include any business
data available from IT systems that have been integrated with Asseco UFE. All conditions for sorting the displayed
lists, full-text search criteria as well as built-in filters can be saved in the system for individual users, particular groups
of users, as well as globally across the whole system.
Personalization.
Asseco Universal Front End has been developed based on proven and reliable technology platforms. A special
feature of this system is the ability to run on platforms available also under the Open Source license. Asseco UFE
utilizes the following technologies:
Technology.
Technology and architecture.
Programming languages and main frameworks
Java 1.7 Eclipse RAP 2.2 (Rich Application Platform)
Application Servers Tomcat 7, IBM 8.0, Oracle Weblogic 10.3.6
Database Relational SQL database (Oracle 12c Standard, PostgreSQL 9.4.4)
Persistent JPA 2 (Hibernate, myBatis)
Integration standard Web service, REST, File
Modularization OSGI
Web browsers IE, Firefox, Chrome, Safari
External components delivered with the platform
Activiti (Workflow)Eclipse BIRT (Printouts)Apache Solr (Full text search engine)Active MQ (Queue)OpenLDAP (Operator’s accounts)Apache JackRabbit (Document repository)Apache James (Mail server)
Asseco UFE makes it possible to scan any documents as
part of business process handling. Document images
can be uploaded directly into the currently performed
process, allowing for automation of the business data
input. This mechanism supports adding any number
of enclosures to every instance of a process.
The Asseco UFE system enables the user to interrupt
the execution of a business process, save the current
state of work, and then continue the process at a later
time and on any other device equipped with a web
browser.
Document scanning.
Resuming the process on another device.
Open omnichannel architecture.
The architecture of Asseco UFE allows for individual expansion of the system. It is possible to modify the system’s
presentation layer, implement new and modify the existing business processes, develop new and modify the
existing screen forms, expand the system’s business logic as well as to integrate additional domain systems in order
to make Asseco UFE suitable for a broader range of applications.
Presentation layer (screens): user interface logic, form fields, mecha-nism of interaction with the user, form validation rules, support for PCs and tablets.
Business process engine: process management (visual modelling in external application and importing into UFE). Interaction of processes with screen forms and external domain systems.
Services for integration with domain systems: connectors and inter-changeable adapters for connecting various domain systems.
Core: support for distributed transactions, 4EP, integration of business processes, decision trees, business rules, local dictionaries, notifica-tion services, document scanning and other low-level services, APIs for development of business extensions.
Adjustment of screen forms, validation rules, sequence of fields, etc. Implementation of new screen forms and widgets.
Fine-tuning of existing business processes. Implementation of new business process. Creation of KPI reports.
Modification of adapters to provide communication through existing connectors between the Platform and supported types of domain systems.
Development of new connectors and adapters and integration of further, yet unsupported types of domain systems.
Programming of additional business logic components required to support user interaction with domain systems (data entry, data presentation). Interaction and integration with business processes.
Asseco UniversalFront End. Asseco UFE
Asseco Poland S.A.
Olchowa str. no. 14
35-322 Rzeszow, Poland
phone.: +48 17 888 55 55
fax: +48 17 888 55 50
asseco.pl
Sales Department
Commercial Banking Division
phone.: +48 17 888 54 00
e-mail: [email protected]
ufe.asseco.com