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Upstream, DownstreamGregor KneitzHajnalka Sarvari
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In this session
• Upstream & Downstream Defined• Challenges• Existing Models• Case Studies• Conclusion
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Upstream, Downstream
UpstreamEngagement with Dev/Test/PM• Globalization• Localizability
DownstreamLocalizing resources and integrating intoproduct
HandoffT/E/PHand-backBuild, test
ConsultingCriteriaTraining
Ready for Loc
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Challenges
Different RolesPersonality typesSkill sets
No perfect StructureSeveral models
Upstream Impacts DownstreamHard to quantify RoI
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Model Overview: Separation
Cons:• Conflicting
interests• Doesn’t
scale
Pros:• Focus• Technical
depth
R&D
Product Development
Development/Test
World Readiness
Central Functions
Localization
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Model Overview: Integration
Cons:• Loc focus• Roles
merge
Pros:• Loc focus• WR team
with Loc expertise
Central Functions
International
Business Developme
nt
Localization
World Readiness
Testing
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Model Overview: Collaboration
Cons:• Need for
constant sync
• Gray areas
Pros:• Proximity• Central
WR team• BalanceCentral
Services
World Readiness
Localization
Release Manageme
nt…
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Case Study: Localizing SQL Server
Localization strategy definedExtent of LocalizationNew languages – BiDi
Processes definedFundamental criteria establishedLocalization plan
TrainingsBrownbags for the wider organizationKickoff for suppliers
Planning
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Case Study: Localizing SQL Server
Distinct rolesWR: Consulting – Office hoursWR: Improvement transitionsLoc: File processing, coordinating with suppliers, testLoc: Status tracking and reporting
OverlapLocalizability and globalization issuesSchedulingShiproom
Execution
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The Outcome:On time sim-ship
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Case Study: Bug Analysis
Why?Need data to drive changeAssess quality and trends
What?Identify sub-categoriesReview and assignAnalyze
ResultClear picture and focus areasPlan for vNext changes
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Conclusion
Quality, Agility and EfficiencyBuilding on people‘s strengths
Clear charter and prioritiesAchievements easily measurable
„One Team“Job satisfaction
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The Evidence
Word count
UI Total cost
26%240%
13%
Last three versionsSQL 2012 with 6 FTE• 2 IPM• 1 Software engineer• 1 Content engineer• 2 Test
Healthy team• High work health index• 1 attrition over ~2 years
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Collaboration: Challanging to manage, but well worth it
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?
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감사합니다
Спасибо
Thank you!
MerciGrazie
Danke
GraciasObrigado
ありがとう
谢谢
謝謝 Köszönjük