Download - User experience in Government: Tales From Oz
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User experience in Government:
Tales from OzRuth Ellison
Yahoo!3 November 2008
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Who’s Ruth?Love food & photography
(check out my flickr stream....)
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Where do I live?
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Work in Federal Government in Canberra
Embedded UX person Consultant at Stamford
Interactive
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3 key UX presentation topics
Australian Government culture & trends
Challenges in Australian Government
Accessibility
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Australian Government is very diverse
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Websites based on Government silos and
structures
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Let’s look at an example...Having a baby
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May involve... Centrelink – Baby Bonus payment Family Assistance Office – child care
benefit, Maternity Immunisation Allowance Medicare – immunisation, Medicare card
Child Support Agency State’s birth, death and marriages More???
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Information discovery is a challenge
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People aren’t going to Government websites to be entertained
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Citizen interaction with Government is changing
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People become part of the political process
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User experience isn’t just for clients & customers...it’s just as critical for staff
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There is no perfect world
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Funding and timing often constrains what UX activities that can be undertaken
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Love it or hate it – politics is every where
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Government is very artefact
heavy
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Legislation can be a challenge
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Risk adverse
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4 year cycle
Amount of money
Time
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ABS survey in 2003….
20% of Australians have a disability 15% accident or injury 14% disease, illness or heredity 11% working conditions, work or over-
work
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Slowly but surely...increasing
awareness of accessibility
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Websites need to be accessible under the Disability
Discrimination Act 1992
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No centralised accessibility fund in many
cases
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Purchasing decisions Customised versus off-the-shelf Accessibility requirements in tender
processes
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Integrated approach to usability and accessibility needed from the start
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Be pragmatic
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Be politically savvy
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Be passionate
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Questions or need more info?
Ruth EllisonEmail: [email protected]: +612 6280 7834Mobile: +61423 763 314
@ruthellison
@ruthellison
Find Stamford at www.stamfordinteractive.com.auFind me at www.ruthellison.comSee this presentation at www.slideshare.net/RuthEllison
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Credits:Most photos from istockphoto.com
Thanks to Caronne Carruthers-Taylor, and Stamford workmates for brain power!