VideoConferencingManual
Edition1.1
2
HelloandwelcometotheDSCZoomManual.Weknowyouareexcitedtobelearningaboutwebconferencing!TheZoomManualisdesignedinthreeparts:
1)Basic—informationyouneedknow2)Advanced—ifyouareadventurous3)Troubleshooting
3
Part1:Basic Page
GettingStarted
Computers,TabletsandCellPhonesUsedwithZoom 6
InternetBrowsersUsedwithZoom 7
WhatYouWillNeed 8‐10
HowtoJoinaMeeting 11
JoinMeetingFromaZoomMeetingEmailInvitation 12
GoodtoKnowWhenJoiningforFirstTimeUsers 13‐14
JoinbyComputerandTelephoneorTelephoneOnly 15‐16
CanYouHearMe? 17
ProtocolsforZoomCommunication 18
CanYouSeeMe? 19
LeaveMeeting 20
SettingsandFeatures 21
HostingaMeeting 22
InvitePeopletoJoinYourMeeting 23‐24
Part2:Advanced
Chat 26
ScreenSharing
ScreenShareinWindows 27‐28
ScreenShareinMac 29‐33
ScreenShareinAndroid 34‐35
ScreenShareinanAppleDevice 36
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Part3:Troubleshooting Page
TestAudio 38‐39
WhyisthereAudioEchoinaMeeting? 40
WhatifYouDon’tSeeYourself? 41
WhatHappensiftheCameraIsn’tWorking? 42‐43
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Part1Basic
6
GETTINGSTARTED
Mac
Windows7,8,8.1,or10
WindowsVistawithSP1
WindowsXPwithSP3orlater
Ifyouuseoneofthesecomputers,Zoomwillworkforyou.
MicrosoftTablet—SurfacePRO2runningwithWindows8.1
MicrosoftTablet—SurfacePRO3runningwithWindows10
iPadoriPhone(AppleiOS)
Androiddevices
GoogleNexus
SamsungGalaxyCellPhone
HTCCellPhone
LGMobile
Blackberrydevices
Ifyouhaveoneofthesetabletsorcellphones,Zoomwillworkforyou.
Note:Yourtabletdeviceorcellphone
willneedtohaveacameraforpeople
toseeyouinaZoommeeting.
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GETTINGSTARTED
Whatdoyouusetogoontheinternet?Ifyouuseoneofthefollowing,thenyoucanuseZoom:
IfyouhaveacomputerthatusesWindows,Zoomcanbeusedwith:
InternetExplorer
Firefox
Chrome
IfyouhaveaMaccomputer,Zoomcanbeusedwith:
Safari
Firefox
Chrome
InternetBrowsersthatcanbeusedwithZoom
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InternetConnection
Speakersandamicrophone
Thespeakersormicrophonewillbebuiltintoyourcomputer.Ifyou
don’thavespeakers,thenyoucanjoinbycomputerandtelephone
(seepages15‐16).
Webcamera(built‐inorUSBplug‐in)
FormoreinformationregardingPCandMacsystem
requirements,pleaseclickhere.
Note:IfyouhaveusedSkypebeforeyoushouldbereadytogo!
WHATYOUWILLNEED
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Theimagebelowshowsyouwhatabuilt‐inwebcamerawilllooklikeonyourcomputer.Itwillalsolooksimilaronyoutabletorcellphone.
WHATYOUWILLNEED
Ifyouhaveadesktopcomputer,youprobablyneedtohaveanexternalwebcamerausinganUSBplug‐in.
YouwillhavetoplacethecameraontopofyourcomputerscreenandconnectthewiretoaUSBportconnectedtoyourcomputer.
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Ifyourcomputerdoesnothaveawebcamera,youwillneedtoacquireone.Pleasecheckintowhichwebcamera itsintoyourparticularcomputer.
Herearesomesuggestionsforwebcameras:
LogitechC270720p3‐MPWidescreenHDWebcam
LogitechHDWebcamC310
LogitechHDProWebcamC920
LogitechWebcamC210
WHATYOUWILLNEED
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HOWTOJOINAMEETING
JoinfromaURL(web)linkinthee‐mailcontainingtheZoommeetinginvitation
Joinfromaninternetbrowser
JoinfromtheZoomApp
JoinbyTelephoneDial‐in
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HOWTOJOINAMEETING
JoinfromZoommeetinginvitation
IfZoomisalreadyinstalledonyourcomputer,whenyouclickonthelinktojoinitwillpromptyouto“LaunchApplication.”
Note:IfyouhaveopenedthelinkinFirefox,itwillaskyoutochoose“Zoom”astheapplicationtolaunch.
TheZoommeetinginvitationwillcometoyouasanemail.
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Youcanjoinonceyouclickonthelinktojointhemeeting.
Itwillhaveyouopenthe“Zoom_launcher.”ThisdownloadsandinstallstheZoomsoftwaretoyourcomputer.Itisaone‐timesetup.
ForFirstTimeUsers
HOWTOJOINAMEETING
ByselectingLaunchApplication,Zoomshouldopen.IfZoomdoesnotopen,thenyouwillhaveto“downloadandrunZoom.”Todothis, irstselectdownload&runZoom.
Thenextpagewillshowyouthenexttwostepsyouhavetofollowinordertodownload&runzoom.
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HOWTOJOINAMEETING
Thesecondsteptodownload&runzoom,istoselect“Zoom_launcher”atthebottomleftcornerofyourcomputerscreen.
Afterselectingthe“Zoom_launcher,”youwillbeaskedifyouwanttoruntheZoom ile.Thethirdstepistoselect“Run”todownloadZoomtoyourcomputer.
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TherearethreewaystojoinaZoommeeting:
Joinbycomputerwithspeakers
Joinbycomputerandtelephoneforaudio
Joinbytelephoneonly(novideo)
Joiningbycomputerwithspeakersisthemainoption.However,whatifyoudon’thavespeakersoryourspeakersarenotworking?Ifthisistrue,thenyoucanjoinaZoommeetingbycomputer(forvideo)andtelephone(foraudio)orbytelephoneonly.
1) JoinaZoommeeting
2)Onceyouareinthemeeting,selectJoinAudiointhemenubar
3) FollowthedialogboxinstructionstoDialIn
TOTELECONFERENCEBYCOMPUTER(FORVIDEO)ANDTELEPHONE(FORAUDIO):
Note:Ifyoudecidedto“Joinviatelephone”after”Joiningviacomputer,”pleaseselectAudioOptionsandLeaveComputerAudio.Thenenter#ParticipantID#.
Otherwiseyoumayhearaudiofeedbackorechointhemeeting.
HOWTOJOINAMEETING
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1)Dialalocalnumber
UnitedStatesdial:
1‐646‐568‐7788(USToll)OR1‐415‐762‐9988(USToll)
Forinternationalnumbers,clickhere
TOJOINBYTELEPHONEONLY
2)YouwillbepromptedtoenterthemeetingIDnumber(thenineortendigitID)providedbythehost.
3)YouwillbepromptedtoenteryouruniqueparticipantIDorpress#toskip.
Note:Youwillsee“joinbyphone”optioninyourZoommeetinginvitation
alongwithyour“MeetingID”numberbelowthephonenumbers.Your
meetingIDnumberwillalsobelistedattheendofthelink.
HOWTOJOINAMEETING
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WhenyoujoinaZoommeeting,youwillseeJoinAudiobyComputerasagreenbutton.
OnceyouselectJoinAudiobyComputer,youhaveaccesstothespeakerandaudiodevice.
CANYOUHEARME?
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DuringtheZoommeeting,allowonepersontospeakatonetime.Anysidecomments
orresponseswhilethedesignatedspeakeristalkingwillinterferewiththe
transmission.
Ifparticipantsleavemicrophonesonduringthesession,allparticipantsmustbe
carefulnottomakesoundsasanotherspeakeristalking.Soundssuchas“uh‐huh,”
“Ohhh,”thatwemakeinthecourseofusualin‐personconversationcreate
interferencewithonlineconversation.Also,becarefulnottoshuf lepapersonyour
desktoomuchbecausethistoocanbedistracting.Theyimpactthetransmissionof
theonespeakerbreakingoffreceptionforlisteners.
TheDarthVaderbreathingcanalsobeadistractionsopleasetryandavoiddeep
breathingintothemicrophone.
Forallparticipantswhoaretuninginviaacomputerscreen,besurethatthelighting
intheroomwhereyouarestationedisNOTcomingfrombehindyou,especiallynot
fromdirectlybehindyourhead.Ifso,yourfacewillappeardarkenedtoother
participants.Trytopositionyourselfsothatthelightsourcefromwhereyouare
tuninginispositionedinfrontofyou,butnotdirectlyonyourcomputerscreen.You
mayalsowanttobeawareofwhatelseisbehindyou.Forexample,sittinginfrontofa
movingceilingfanmayappeartootherparticipantsasthoughthefaniscomingout
ofyourhead.Thiscanbeadistractionintheconversation.
PROTOCOLSFORZOOMCOMMUNICATION
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InaZoommeetingtherearefourvideolayoutstochoosefrom:
Window
FullScreen
Gallery
Allowsyouseeallparticipants(upto25)inthesamewindow
Mini
MiniistheZoomwindowminimized.Youwillonlyseeoneparticipantinthewindow.
Selectingavideolayout
CANYOUSEEME?
InWindowvieworFullScreenview:atthetoprighthandcornerofyourscreenitwillallowyoutochooseGalleryView,enterintoFullScreenVieworminimizeyourwindow.
Byselectingthisbutton,youcanEnterorExitFullScreenview.
ToenterGalleryView,selectthisicon.
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LEAVEMEETING
Toleaveameeting,gotothebottomrightcornerofyourscreen.
Ifyouarehostingthemeeting,youwillsee“EndMeeting”inred.
Ifyouareparticipatingthemeeting,youwillsee“LeaveMeeting”inred.
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Testyourcomputer’sAudio—test,selectandadjustyourspeakers/microphone.
SelectyourVideosource—testandselectyourvideocamera.
SelectGeneralsettings—selectdefaultpreferences.
SelectalocationtosaveyourmeetingRecordings—search/openyourstoredrecordings.
IntheSettingsscreen,youcan
Screenshareyourdesktoporspeci icapplicationscreen
Grouporprivatechat
Recordyourmeeting
Muteandunmuteyouraudio
Selectaudiooptions
Stopandstartyourvideo
Con igureyoursettings
Leaveorendthemeeting
Meetingfeatures
SETTINGSANDFEATURES
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HOSTINGAMEETING
Tohostavideomeeting,loginusingthee‐mailandpasswordthatyoucreated.
Afteryouhaveloggedin,selectStartVideoMeetingtostartaninstantmeeting.
IfyouhavetheZoomappinstalled
Gotozoom.usandselectHostaMeetingatthetoprightcornerofthewebpage.ThiswillstarttheZoomappinstallation.
AftertheZoomapphasbeeninstalledonyourdesktop,signintoStartVideoMeeting.
Ifyoudon’thavetheZoomappinstalledonyourcomputer
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HOSTINGAMEETING
InvitePeopletoJoinYourMeeting
YoucaninviteotherstojointheZoommeetingonceyouhavestartedthevideomeetingoryoucansendaZoomMeetinginvitationviaemail.
OnceyouhavestartedtheZoommeeting,invitecontactsbyselectingtheInvitetab.
SelectingtheInvitetabwillprovideyoutheoptionstoinvitecontactsviaemail,IMorbyphone.
InMeetingInvite
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HOSTINGAMEETING
ZoomMeetingInvitation
Youcanscheduleameetingandinvitecontactsaftersigningin.
Select“Enablejoinbeforehost”soinviteesmayjointhemeetingbe‐forethehost.Thisishelpfulifthehostisdelayedforsomereasonandcannotmakeittothemeetingontime.
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Part2
Advanced
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CHAT
TostartChat,clickontheChattabatthebottomofthewindow.
Byselectingthedropdownmenunextto“To:”youcanchoosewhomyouwouldliketosendamessageto.Youcanchatwitheveryoneorchooseacontactpersontosendamessageto.
Tosaveamessage,scrolldownonthearrownextto“More”andclickonSaveChat.
Windows Mac
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Tostart"ScreenSharing"select"ShareScreen"buttonlocatedinyourmeetingtoolbar.
Afterselecting“ShareScreen,”youcanchoosetoshareyour"Desktop"oran"individualapplication/window."
SCREENSHAREINWINDOWS
Note:Youcanalsoselecttoshare"computersound"whensharingavideoclipsuchasYouTubeoralocallystoredvideoclip.
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SCREENSHAREINWINDOWS
Mute
StopVideo
ManageParticipants
Thisoptionisonlyavailableifyouarethehostofthemeeting.IfyouselectManageParticipantsyouhavecontroloverallfunctionsandfeaturesinthemeeting.Youcan:Mute/Unmuteallparticipantsinthemeeting;LockScreenSharing;LockMeetingsonooneelsemayjoin;MakeHost—selectaparticipanttohostthemeeting.Formoredetails,pleaseclickhere.
NewShare(youcanselectanewwindowtoshareorchooseanotherwindow/applicationtoshare)
PauseShare(youcanpauseyourcurrentscreenshare)
Annotate(usescreensharetools)
Annotationstools
Mouse,Draw,Spotlight,Eraser,Color,Undo,Redo,Clear,Save(youcansaveallannotationsonthescreenasascreenshot).
More(toolbaroptions)
Menu/Features
Afterselectingwhatyouwishtoshare,theScreenSharetoolbarwillappearatthetopofyourscreen.
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SCREENSHAREINMAC
Tostart"ScreenSharing"select"ShareScreen"buttonlocatedinyourmeetingtoolbar.
Afterselecting“ShareScreen,”youcanchoosetoshareyour"Desktop"oran"individualapplication/window."
Note:Youcanalsoselecttoshare"computersound"whensharingavideoclipsuchasYouTubeoralocallystoredvideoclip.
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SCREENSHAREINMAC
Afterselectingwhatyouwishtoshare,theScreenSharetoolbarwillappearatthetopofyourscreen.
Mute
StopVideo
ManageParticipants
NewShare(youcanselectanewwindowtoshareorchooseanotherwindow/applicationtoshare)
PauseShare(youcanpauseyourcurrentscreenshare)
Annotate(usescreensharetools)
Annotationstools
Mouse,Draw,Text(Mac),Spotlight,Eraser,Color,Undo,Redo,Clear,Save(youcansaveallannotationsonthescreenasascreenshot).
More(toolbaroptions)
Menu/Features
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Annotate
SCREENSHAREINMAC
Usingthescreensharetools,youcanannotatewhatyouaresharing.Youcandraw,typetext,eraseyourwork,andmuchmore!OnethingyoucanusetheAnnotateToolwithistheWhiteBoard.Pleaseseenextpage.
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WhiteBoard
SCREENSHAREINMAC
OneoftheoptionsyoucanchoosetoshareisaWhiteBoard.
UsingtheAnnotatetoolyoucanselect“Text”totypeonthewhiteboard.
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WhiteBoard
SCREENSHAREINMAC
UsingtheAnnotatetoolyoucanselect“Draw”touseyourmousetodrawsomethingonthewhiteboard.
SelectingtheDrawtoolwillallowyoutochoosefromavarietyofoptions.
Youcanalsoselectwhatcoloryouwouldliketodrawin!
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Start/joinameetingfromanAndroiddevice.
TapthescreentoopentheZoommenuandpresstheSharebutton.
Selectwhichitemyouwouldliketoshare:
Photo(sharefromdevicegallery)
Document
Dropbox(sharephoto/documentfromDropboxfolder)
WebURL(shareawebsite)
PresstheShareWeboptionandenterthesiteURLintothetextboxprovided.
Sharescreen(OnlywithAndroid5.0orabove)
PresstheShareScreenoption
Con irmthatyouwouldliketosharethewholescreen
Youwillbedirectedtothedesktopwhereyoucanshareanyapplication.
PressStopSharetoreturntovideo
Android
Note:Audiowillnotbeheard
Note:Videowillbeturnedoffwhensharingcontent
SCREENSHAREINANDROID
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YoucanAnnotatewhatisshared.
Android
SCREENSHAREINANDROID
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InZoommeeting,selectShareContent.
Youwillbegivenaseriesofoptionstoshare:
Photos
Dropbox
GoogleDrive
MicrosoftOneDrive
WebURLs
Bookmarks
iOS
SCREENSHAREINAPPLEDEVICE
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Part3
Troubleshooting
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Firstmakesureyourspeakeristurnedonornotmuted.
Ifyoustillcannothearaudio,selectthearrownexttothemicrophoneiconforAudioOptions.
Themenuwillshowyouwhatmicrophoneandspeakeriscurrentlyinuse.
Selectadifferentaudiosourcefromthemicrophonedropdownifnoonecanhearyou.
Selectadifferentspeakerfromthedropdownifyoucannothearanyone.
Totestyourcomputer’saudio,selectAudioOptions.
TESTAUDIO
Windows
Mac
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InAudioSettings,youcantestyourspeakerstomakesureyourcomputerisemittingsound.Byselecting“TestSpeaker,”youshouldhearthetestsound.Ifyoudon’thearthetestsound,thanchooseadifferentspeaker.
Youcanalsotestyourmicrophone.Byselecting“TestMic,”itwillaskyoutospeaktoyourmicrophone.Thetestwillrecordwhatyousay.Thiswillallowyoutoknowifyouwillbeheardduringyourconferencecall.
TESTAUDIO
Windows
Mac
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Ifyouhearaudioechooraudiofeedbackduringyourmeeting,itcouldmean:
1)Aparticipanthasboththecomputerandtelephoneactive
Ifyoujoinedfromacomputerandcallinfromthetelephone,makesureyouleavecomputeraudioonyourcomputer.
Toleavecomputeraudio,selectAudioOptionsandselectLeaveComputerAudio(PC/MAC)orDisconnect(Android/iPhone).
2)Theparticipantswithcomputerortelephonespeakersaretooclosetoeachother.
Ifanotherparticipantistooclosetoyou,andbothofyouhavespeakerson,leaveaudioconferenceononeofthecomputersorhanguponeofthetelephoneconnections.
3)Multiplecomputerswithactiveaudiointhesameroom.
Ifyouareinaroomwithmultipledevices,disconnectyourcomputeraudiofromtheotherdevices.
Thesourceoftheechocanalsobefrom:
Speakersthataretooloud(fromasoundbarorTV)
Abadmicrophone
WHYISTHEREAUDIOECHOINAMEETING?
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Ifyouseearedslashmarkacrossthevideocameraicon(bottomleftcornerofscreen),thatmeansyourvideoisturnedoff.Selectthevideocameraicontoturnvideoon.
Ifyoustillcannotseeanyone,selectthearrownexttothevideocameraiconandscrolldowntoVideoSettings.
InSettings,undertheVideotab,youcanpreviewyourcameraorclickonthedrop‐downarrowtoselectadifferentcamera.
WHATIFYOUDON’TSEEYOURSELF?
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GotoStartmenu
SelectDevicesandPrinters
UnderDevicesyoushouldseeyourcomputerlisted.
Double‐clickonyourcomputer
SelecttheHardwaretab
Scrolldownandlookforwebcameradevice(i.e.“IntegratedWebcam”)
ThetypeisanImagingdevice
Double‐clickondevice
Generaltabshowsthedevicestatus
SelectDrivertab
HereyoucanUpdateDriver
UpdateCameraDriver
Ifyouhaveanexternalwebcamconnected,makesurethecameraispluggedintotheUSBportandthecameralensisopen.Also,makesureBluetoothisenabledifyouareconnectingwebcamviaBluetooth.
Ifyouuseyourwebcamerawithanyotherprograms,makesureallprogramsareclosed.
Rebootyourcomputer.
UninstallZoomapplicationandreinstall
Updatethecameradriver
Windows
WHATHAPPENSIFYOURCAMERAISN’TWORKING?
Note:Firstyouwillneedtoasksomeoneforhelptoupdatethedriver.
Ifyouareadventurousandwouldliketodoitonyourown,followthesesteps:
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Ifyouhaveanexternalwebcamconnected,makesurethecameraispluggedintotheUSBportandthecameralensisopen.Also,makesureBluetoothisenabledifyouareconnectingwebcamviaBluetooth.
Ifyouuseyourwebcamerawithanyotherprograms,makesureallprogramsareclosed.
Rebootyourcomputer.
MAC
MakesureyouareconnectedtoyourvideobyselectingVideoinyourZoommeeting.
Makesurenootherprogramsareusingthecameraatthesametime.
UnderSettings,makesureyouhaveallowedZoomtohaveaccesstoyourcamera(GotoSettings,applicationmanager,Zoom).
Restartdevice.
UninstallZoomfromtheapplicationmanagerandreinstallfromPlayStore.
ANDROID
MakesureVideoisselected.
Makesureotherapplications,suchasCamera,arenotcurrentlyusingyourcamera.
UnderSettings,makesureyouhaveallowedZoomtohaveaccesstoyourcamera.
Restartdevice.
UninstallZoomandreinstallfromtheAppStore.
iOS
WHATHAPPENSIFYOURCAMERAISN’TWORKING?
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