Download - Vidyo: Online-Video Customer Service
Vidyo Inc. : Market Leader
300 people fully focused on Face2Face VideoThe World Technology leader, 90 Patents, WebRTCThe Most Deployed Software Platform, 4000+ customersThe largest Video networksHQ in NJ. USA. Offices in NORAM, EMEA, APAC
Integrated with hundreds of applications in Health, Finance, Retail, Government segments
2007
Vidyo’s Tradition of Continuous Innovation & Leadership
2008 2009 2010 2011 2012 2013 20142005
Vidyo wins Technology
Pioneer award
Vidyo named to WSJ Top 50
Venture Funded Companies three
years in a row
Vidyo disrupts multi-screen
telepresence at 1/10 the cost
Vidyo introduces first scalable
virtual desktop video
conferencing
Vidyo introduces first 4K UHD
infrastructure and endpoints
Vidyo introduces unprecedented scalability with
loss-less VidyoRouter networking
Vidyo licenses its essential patents
for H.264 & contributes
scalability IP and leadership to H.265 HEVC
Vidyo awarded first patents for
VidyoRouter architecture
Intel CEO uses Vidyo to
demonstrate first video conference on a smartphone
Vidyo named in list of 50 Disruptive Companies
VP9
Vidyo and Google agree to develop scalable
VP9 WebRTC using Vidyo technology
Vidyo introduces first SVC desktop and room system
clients
Vidyo introduces revolutionary VidyoRouter
architecture and is first to use
SVC for real-time video
• Vidyo founded by Ofer Shapiro & Alex Eleftheriadis
• Designed revolutionary VidyoRouter
• Recruited #1 leader in SVC
• Created core intellectual property
SVC becomes an industry
requirement
Vidyo licenses platform to first OEM partners
Single customer tops 50 Million
minutes of Vidyo per year
Ricoh selects Vidyo as the
platform for their UC solutions
Google licenses Vidyo technology to power Google Chat and later
Hangouts
Nintendo chooses Vidyo to
power Wii U Video Chat
Swisscom launches cloud UC&C service
based on VidyoWorks™
Vidyo awarded WSJ Technology
Innovation Award
Awarded 69th patent
1 10 Tech Companies Proving Innovation Isn’t Dead, 4/23/2014
Innovation
Vidyo wins 2013Technology Pioneer
award
Vidyo named in 2013 list of 50 Disruptive
Companies
Vidyo named to WSJ Top 50 Venture Funded
Companies three years in a row
Vidyo Technology creates an Economic
Disruption
Vidyo Drives Innovation in Video Communication
The leader in On-Line Video Banking.
Thousands of B2C video Banking calls, daily
"Vidyo is far ahead of the competition with regard to live customer engagement deployments in financial services.”
Phillip Karcher, Forrester Research
GARTNER Magic Quadrant for Group Video Systems, 2015Gartner Places Vidyo in Leaders Section
VIDYO Strengths• Enterprises that have deployed Vidyo's
solution report significantly higher utilization (20%) as compared with utilization of legacy environments (5% to 10%).
• Gartner clients have been more willing to consider Vidyo to augment existing infrastructure deployments and introduce greater scale for personal and off-net video calling.
• Vidyo has simplified its pricing structure to a concurrent licensing model that simplifies sizing and budgeting for new implementations.
Topics
• What Is the Goal?• The Power of Video• Where Video Delivers Leverage• Video in Workflows and Applications
What Is The Goal?
ROI comes from:• Going faster• Using less
• Labor• Materials• Assets• Overheads
• Differentiated solutions
Our focus: communications in business processes
Streamline the business processes!
Presence
Enhanced Conferencing Collaborative Workspaces
Software-based solutions
Video
Embedded Communications
IM and ChatSocial Networks
Multimedia/Mobile IP Devices
The Power of Video
• Relationships for Speed
• Relationships for Quality
• Travel-free Availability
• Information for Transactions
• Information for Decisions
• Error Reduction
A sequence of related activities or tasks that serve a particular business goal.• Developing a new product• Settling an insurance claim• Repairing downed power lines
What is a business process?
The usual suspects …
Collaboration-orientedNeed knowledge, ideas, creativity to complete
Transaction-orientedNeed information or approvals to proceed
OR
High volume or high valueMajor value to even slight improvements
Complex or exception-basedValue from software and info assistance
OR
We have seen this before
Call centers, contact centers
• Usually with data access• Usually with agent desktop tools• Other automated services
Interactive voice response• Defined flows and outcomes• With logic and information content• Including voice mail auto
attendants
Look to the value chain
Every enterprise has a value chainUsage profiles align with the value chain elementsValue chain processes have communication stepsSome communication steps are “hot spots” or bottlenecksUC & CEBP apps can streamline or eliminate bottlenecks
Market Sell Make Deliver ServiceDevelopEnterpriseSupport
Market Sell Make Deliver ServiceDevelopEnterpriseSupport
Relationshipsfor Speed
Relationships for Quality
Travel-freeAvailability
Informationfor Transactions
Informationfor Decisions
Error Reduction
R&D
Engi
neer
sMar
ketin
g
Sales
&Su
ppor
t
Prod
uct-
ion Logi
stics
Supp
ort
Serv
ices
IT, H
R, Fin
anceTypical Manufacturing
Usage Profiles
Enterprise Value Chain
RemoteCandidateInterviews
TestObserv-ations
OnlineFocus
Groups
Remote
Diagnostics& Experts
ETC…
Finding Video Apps in the Value Chain
Expensive Isolated Islands
QoS Networks RequiredRoom Based
This Is What Traditional Video Communications
Looked Like
VidyoWorks™: Visually Enable Any Application at ScaleMeeting the requirements for visual communications today & beyond
VP9
VidyoWorksTM
SDK
VidyoWorks API
H.264
H.265
VP8
Integration with APIs
Quality at Scale
Broad Accessibility(devices and networks)
Affordable
VidyoRouter™
VidyoConferencingTM
Enterprise Communication &
Collaboration
UHD
Customer Engagement
Client Acquisition & Retention
Workflow Integration
Trading systems, Loan Management
Internet of ThingsKiosks, wearables,
appliances, etc.
Custom AppsReal-time video inside
any application
Charles Schwab, Inc.
Challenge• Charles Schwab is facing competitive pressure, and desires to enable higher value
add/more rich communications with their customers and internal users• Deliver HD+ desktop Visual Collaboration to 16,000+ distributed users• The solution needs to be on premise, scalable & meet Schwab needs, including
compliance and regulatory• The solution must be customizable to meet future use cases
Vidyo Solution
• Distributed VidyoConferencingTM with Vidyo Virtual Platform
• VidyoWorks API
• Professional Services
Company Overview
• Employees: 16,000+• Total Locations: 1000+ • Annual Revenue 2014 - $6B• Market Cap - $38B
NationWide Online VideoBanking
Video
• Innovative Retail Bank in India• Strategic B2C Project, massive nationwide
advertising campaign• Online Retail VideoBanking deployed since
Summer 2014• 1000 Calls a day, 65%+ repeat usage• Targeting prime and new customers. Online
Experience was identified as a key differentiator to focus on.
• Vidyo has been selected for its flexible API platform and ability to work consumer devices & Networks
“IndusInd Bank is committed to responsive innovation to create customers convenience and offering the most advanced services to our growing customer base,” said Romesh Sobti, Managing Director and CEO of IndusInd Bank. “Our Video Branch ‘face-to-face’ online banking customer service, powered by Vidyo, is the next frontier of banking and brings our branch managers and centralized banking services closer to our customers with highly personal interaction. VidyoWorksTM is the only solution that could deliver on the promise of high quality connectivity from any location, on any device over any network and we are pleased to offer this very high-quality, easy to use service to our customers.”
First UK bank to offer face-to-face video banking
http://www.barclays.co.uk/PremierBanking/WelcometoBarclaysVideoBanking/P1242685504366
http://www.telegraph.co.uk/finance/newsbysector/epic/barc/11261890/Barclays-to-pioneer-home-banking-with-Skype-like-video-system.html
http://www.theguardian.com/business/2014/nov/30/barclays-roll-out-face-to-face-video-banking
http://www.bbc.co.uk/news/business-30260765
Video
• Strategic Retail Banking transformation project. CEO driven. Large Scale Online VideoBanking for Mobile & Webclient.
• Vidyo has been chosen for Phase 1 Mid 2014, Phase 1 deployment started in September 2014 (4 Months from choice to deployment)
• Phase 2, May 2015: Vidyo is confirmed as the Barclays face2face Video platform, to be deployed to thousands of agents (H2 2015 – 2016)
• Vidyo was chosen against all existing vendors as it provides the expected level of Experience, Reliability, Scalability, Secured implementation and the Flexible API Platform for a complete & very efficient integration
Global OnLine Retail VideoBanking
Customer Care is transforming
• Branch service is being augmented with kiosk and online care• 8 out of the 10 largest banks are in active video chat pilots• 20% of the US IDN have Vidyo health services• The largest retailers are prototyping video chat
From This… To This!
Video
American Well – Direct to consumer medicineRe-defining healthcare delivery for physicians and patients
The ChallengeSimple, reliable on-line care delivery that builds trust in physician-patient relationship and streamlines physician workflow
Why Vidyo?• Simplicity for patients and physicians• Easy integration with web-portal and workflow tools
via API• Consistent high quality over the Internet and wireless• Cost effective scalability
The ResultsOver 100,000 users in the first quarter of service1
1 http://online.wsj.com/news/articles/, 5/8/2014
GAP Retail worldwide deployment• GAP:
– $15.6B in Revenues, 136,000 Employees, 3,300 Stores in over80 countries
• LARGE Worldwide deployment of Vidyo as the corporate visual communication solution replacing CISCO.
• GOALS– Speed time to market of clothing– Enable anytime, anywhere collaboration– Increase revenue
• USE CASES– Fitting sessions– Management Meetings– HR Interviews & Training