Download - Web 3 Cisco Pulse
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1
Cisco Pulse Connecting the Human Network
Alex Yeung Technical Marketing Engineer
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2
Business Collaboration at a Crossroad
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© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 3
“How can I locate other faculty members working
on related research to collaborate on a
proposal?”
“If we could write a join grant proposal with professors in other faculties , we could increase our chances of
winning the grant?”
“With the appropriate correlation analysis, we could design a smaller clinical trial study with
statistically valid results.”
“How can I find the right experts to help me with this complex design?”
“This adjustment to the retirement plan may result
in unintended tax consequences for my
client?”
“Who is the best expert in our Tax Practice who can
suggest a more tax-efficient alternative?”
“How can I locate a staff statistician who has
experience in analyzing Clinical Trial Research
Data?
Sub-Optimal Expert Discovery & Collaboration
Professor R&D Manager Wealth Manager Solution Sales Rep
“I cannot put together this solution design without the help of UC, security,
& mobility system engineers?”
Vanson Bourne (2008); Recommind (2009)
More 50% of employees want the ability to locate expertise to help them with their daily jobs …
To find experts …71% “ask around,” 46% use the company directory, 34% use the company intranet and 30% actually send a company-wide email
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4
Current Situation: Sales Scenario John, Sales Engineer Needs Help!
The Human Network
AMs and SEs Spend a Lot of Time Seeking Assistance from Various Subject Matter Experts
Search Content
Taps Network (1 Degree)
Send Broadcast Email
Need: “How do I answer a
customer question for a competitive bid?”
SE
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Solution: Cisco Pulse Automated People and Media Search
! Capture organizational know-how by tagging content as it traverses the network
! Quickly find relevant people and valued information
! Ability to collaborate with colleagues in a click
! Embed this capability in a variety of business applications OpenSocial APIs
! Automatically navigate rich media to the spoken word
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 6
Cisco Pulse Platform Overview
RSPAN / SPAN Enabled Switches
Pulse User
Discovery &
Content Filtering
Automatic Document & Rich Media
Tagging
Pulse Collect
Corporate Network
User Traffic User Traffic
Captured in RSPAN / SPAN
Pulse Locator Pulse Apps
Tag Navigator
UC Integration
Profile Management
OpenSocial Apps
Pulse Connect
Indexer
Pulse Engine / Apps Platform
Index Store
OpenSocial APIs
Admin Tools
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Directory Service and Profile Management
! Share contact info imported from Active Directory (LDAP)
! Share background info including past work and educational history
! Tag yourself with relevant areas of experience
! Set your preferred methods of contact
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UC Integration for Frictionless Collaboration
! Cisco Presence Server Integration: Presence bubbles indicate availability
! Hover Widget: Mouse over someone to get user mini profile and click to collaborate options ! Click to Call ! Click to Email ! Click to WebEx
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Automated Tagging and Tag Navigator
! Cisco Pulse automatically analyzes your content in motion and tag your relevant areas of experience
! Rank your tags according to the amount of activity with the tags
! Document and rich media
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People + Docs + Media Search and Expert Ranking
! Find all expertise across the organization
! Search result is ranked based on depth of experience
! Find just who you’re looking for by filtering on role, region and organization or by expanding your keyword search
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 11
Rich Media Tagging
! Automatically tags vocabulary terms in the spoken words in videos and audios
! Built-in media player to play videos and audios (FLV, MPEG, MP4, MP3)
! Show the location in the video/audio where the words were mentioned
! Find what you looking for instantly without going through the whole video/audio
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12
Built Custom OpenSocial Gadgets
© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 13
Cisco Pulse Demonstration Connecting the Human Network
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 14