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Week 7: Missions & Measures
KIEI 452
Gabrielle Lyon, PhD
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Christy UchidaSr. Program Officer, Brinson Foundation
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Deciding WHAT to measure sometimes
means asking WHEN to measure
• What is being invested? For what GOAL?
• What steps are being taken to address the
problem/issue/opportunity?
• What does any of this have to do with having or increasing
impact?
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Social Impact Creation Cycle
What will you invest?
What problem are
you addressing?
What steps will you take to address problem?
How will you measure success?
How can you increase impact?
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“Family of Measures”
Mission & Vision
• Impact Measures – Progress towards mission & long term objectives that drive organizational focus.
Goals & Strategies
• Activity Measures – Progress towards goals & program implementation
• Projects launched, students reached; “mobilization of resources” – we used X $ to do Y things.
Tacticts/Activities
• Capacity Measures – Progress across the ORGANIZATION; things that enable an enterprise to get things done.
• Total membership, growth in fundraising asks, diversity of earned revenue
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Measurement as Learning
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Social Impact Assessment: Measuring
Methods
Lines between grantmaking and investing have begun to blur.
1. Process Methods - track and monitor the efficiency and
effectiveness of outputs, variables or indicators management uses
to track ongoing operational processes. (Outputs are evaluated by
the extent to which they correlate with or cause desired social
outcomes.
2. Impact Methods - tools that relate outputs and outcomes, and
attempt to prove incremental outcomes relative to the next best
alternative.
3. Monetization Methods - monetize outcomes or impact by
assigning a dollar value to them.
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Social Impact Value Chain
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Map Your Social Impact Chain
Inputs Activities Outputs Outcomes
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On the horizon…
• OTHER SECTORS focus on measurement in predictive ways
– Credit scores predict if you’ll pay your car loan
– Human genome predicts health factors
– Netflix predicts what you’ll watch
HOW CAN THE SECTOR GET BETTER OVER TIME?
• Standardizing outcomes
• Measuring contributions to outcomes – we don’t need to measure
every output; we need to figure out what our contribution is to
moving the needle
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What could this mean practically?
• Assign programs common outcomes – common universe of
outcomes to talk about. They’re not infinite
• Focus on predictive data
• Show bang for the buck …. (Maybe)
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How & When: Action Plan
Meet with Client (1) (2) (2) (3) (4)
Conduct background
research
Conduct interviews
Agree on recommendations
Fill in research holes
Build client implementation
plan
Finalize presentation and
present
WEEK: 1 2 3 4 5 6 7 8 9 10
(1) Understand business (2) Update on progress (3) Review findings (4) Final presentation
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Coming Up
2nd Peer Review
Reflective Paper
Final Project