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WELCOME
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WE’RE ALL ON THE SAME TEAMLet‘s be AWESOME!
• Hear results of planner and hotel interviews about the pivotal role of the DMO Sales Professional
• Understand the importance of the two key roles uncovered• Prepare to take action on the contributions of the DMO
Sales Professional that matter most, as identified by both planners and hotels
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WHAT IS YOUR PAIN POINT?
Planners don’t associate -top of mind-
CVBs with FIND
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What Planners Have to Say About CVBs/DMOs
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What is Changing for Sales Professionals
57%Corporate Executive Board
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What is Changing for Sales Professionals
We are looking to drive greater efficiencies and automating the processes where human interactions do not add value.
---Hotel’s View in eRFP Efficiencies(2013 DMAI/HTNG Webinar)
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“Our reputations do not come from how we talk about ourselves.
Our reputations come from how others talk about us.” ---Simon Sinek
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Planners are RAVING FANS…or fall into one of 3 buckets
unaware
otherwiseengaged
unawaredissatisfied
or misperception
otherwiseengaged
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What about lead
distribution?
Are you really my advocate, or do you have a membership
bias?Don’t you just
handle city-wides?
Free…what’s the catch?
How do you share credit
with my other
partners?
SPEAK UP…I CAN’T HEAR YOU!!!
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Our Promise and Value To Planners
– Comprehensive View of the Destination– Local Expertise– Extensive In-Market Relationships– FREE to YOU!
We are the best first point of contact to help planners FIND the right fit
for any size meeting.
Over 500 DMO Sales
Professionals Reached
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What Are Your Concerns?as a CVB Sales Professional
A. Lack of understanding about my value by planners
B. Credibility with my local hoteliersC. “Just being copied” on leads from
planners/ third partiesD. Multiple channels available to
planners that now do what you doE. No concernsF. Other
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What Are Your Concerns?as a CVB Sales Professional
Lack of understand-
ing36%
Credibility with my
local hote-liers12%
Just being copied15%
Multiple channels
30%
Other4%
No concerns3%
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We are the best first point of contact to help planners FIND the right fit for any size meeting.
Comprehensive View of the DestinationLocal ExpertiseExtensive In-Market RelationshipsFREE to you!
?Our
Promise
Our Value
Our Roles
INSIDERS…Where do we go from here…
WHATWHY
HOW
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Six Industry Expert Interviews
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Successful DMO Sales Professionals
EDUCATORS FACILITATORS
Let’s look at this way…
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DMO Sales Professional as TIME SAVER
PLANNER
• Saves me time and duplicity of effort in going direct to multiple parties
HOTEL/VENUE PARTNERS
• Provides fully qualified leads that save me time and duplicity of efforts in research
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DMO Sales Professional as KNOWLEDGE PROVIDER
PLANNER
• Offers unique expert knowledge that helps me find the best match/deal for my meeting
HOTEL/VENUE PARTNERS
• Delivers complete and high quality information about the meeting and planner that allows me the opportunity to truly differentiate my offerings
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DMO Sales Professional as CONNECTOR
PLANNER• Provides me with
connections I can trust and facilitates relationships within the destination
HOTEL/VENUE PARTNERS• Facilitates the relationship
with the planner and helps support my sales position by knowing my hotel well
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DMO Sales Professional as PROTECTOR
PLANNER• Helps protect me from sales
pressure when I am still in the exploratory mode in a business model built to serve my interests, and acts as my eyes and ears in the destination keeping me informed of issues that may impact my meeting
HOTEL/VENUE PARTNERS• Trusted lead source that
sends leads my hotel is well suited to deliver on, and one that helps me understand how and when a planner wants to communicate
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We are the best first point of contact to help planners FIND the right fit for any size meeting.
--Comprehensive View of the Destination--Local Expertise--Extensive In-Market Relationships--FREE to you!
Educators and Facilitators for Our Planners and Community Stakeholders as:--Time Savers--Knowledge Providers--Connectors--Protectors
Our Promise
Our Value
Our Roles
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The Steps to Sustaining the CVB Sales Professional Value
1. Talk the same language & promise the same thing
2. Take action and adopt new roles to support both planners & hoteliers
3. Join the industry in educating planners about our value
3
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THANK YOU FORBEING PART OF THE SOLUTION
FOR OUR INDUSTRY