Download - Welcome to Innovative Program Planning
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Welcome toInnovative Program
Planning
By Barb Duguay -Administratorand
Kim Redford - Instructor
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Valley Adult Learning Association
www.vala.ca
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Where in the World is Fort Frances?
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The VALA Office
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What is Innovative Programming?
Thinking outside the box
Build the program that works for you
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MTCU Objectives1. Building Partnerships
2. Customer Service
3. High rate of retention
4. Making referrals
5. Learner Progress
6. Learner Exits- Goal Attainment
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Gather InformationO Interview stakeholders
O Meet with Ontario Works Case Managers
O Employers and agenciesO Meet with Employment Ontario
PartnersO Wrap around services
VALA example-O Meet with OW September, January,
and April.O Interagency meeting monthly O Advertise 3 times per year
Building Partnerships
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Gather InformationO Interview stakeholders
O Meet with Ontario Works Case Managers
O Employers and agenciesO Meet with Employment Ontario
PartnersO Wrap around services
VALA example-O Meet with OW September, January,
and April.O Interagency meeting monthly O Advertise 3 times per year
Building Partnerships
Challenge: Difficult to schedule a
meeting
Challenge: Difficult to schedule a
meeting
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Identify NeedsPartnerships identify needs OListen to stakeholdersODetermine what your agency can provideOBe creative
VALA exampleOOW case manager identified in September- clients wanting to start their own businessOVALA designed a course called Planning for the Future- Build your Own Business
Customer
Service
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Identify ChallengesO Personal issues
O Children O RelationshipsO AddictionsO Hunger O FinancialO FinesO Legal issues
O Transportation O Late enrolmentO Guidance O Appointments
O Methadone
Referrals
- wrap
around
services
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Course Collaboration
OW Case Workers
and First Nations
OW Case Workers
helped to ensure learner
success
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Intro to AdminIntroduction to Office Administration
Timetable
Tuesday Wednesday Thursday 9:30- 9:45 Typing
Typing Typing
9:45- 11:00 Word
Power Point Workshops
11:00- 11:15 Theory:
Theory: Theory:
11:15- 11:30 Break 11:00- 12:30 Practicum Centers-
Practicum Centers- Practicum Centers-
Retention
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Intro to AdminIntroduction to Office Administration
Timetable
Tuesday Wednesday Thursday 9:30- 9:45 Typing
Typing Typing
9:45- 11:00 Word
Power Point Workshops
11:00- 11:15 Theory:
Theory: Theory:
11:15- 11:30 Break 11:00- 12:30 Practicum Centers-
Practicum Centers- Practicum Centers-
Challenge: Working with OW learners
Challenge: Working with OW learners
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Why Typing?
O Sets learners up for successO 15 minutes every day O Late arrivals don’t miss anything criticalO Opportunity to show initiativeO Builds authentic skills for office
environmentO Frees staff up if issues arise O Builds a routine
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Program Promotion
Referrals
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Program Promotion
Challenge: Meeting learner
numbers
Challenge: Meeting learner
numbers
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First DayO IntroductionsO Ice BreakerO Policy and procedureO Explanation of Practicum Centers
Make the learning fun – new learners might be nervous
Retention
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ICE BREAKER
What does your snack choice say about you?
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ICE BREAKER
What does your snack choice say about you?
Challenge: Hunger
Challenge: Hunger
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Popcorn If so.. You know how to take charge of a situation, and are usually quick to pick up the slack if the need arises. While these men and women have great self confidence, they are rather humble- no one would ever call them show offs. Popcorn lovers may hide their success so will they appear to be a “poor relation”, while they squirrel away their treasures. If you inherit money from a relative you thought was flat broke, he or she was most likely a popcorn muncher.
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Cheese Puff
If so… You are conscientious and principled and expect others to be too. You tend to take the moral high ground. With your finely tuned sense of right and wrong, you treat everyone in the same and fair manner. You have integrity. You may appear rigid to others, but in reality you just know enough to plan ahead. In your house, the spare batteries and Band-Aids are right where they belong- just like everything on your desk.
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Nuts
If so… You tend to be easygoing, empathetic, and understanding. Nut lovers can be counted on to stay calm, even in the midst of upheaval, so even a screaming spouse or a disappointing boss won’t ruffle you. They do well in jobs that involve the public. Nut lovers may not be outstanding leaders, but they contribute to a peaceful home and an effective office.
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Pretzel
If so… You’re a lively sort of person, easily bored with the same old routine. You look for new challenges at work and at home…and can spend hours mulling over abstract concepts while you much on your pretzels. You are flirtatious and like to dress in a provocative manner, but you quickly tire of a trend and are off to find the latest style. Pretzel lovers are intuitive, overly trusting in romantic relationships. They’re fun to be with, but they are vulnerable too.
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Potato Chip
If so.. You’re an ambitious person, and a high achiever. You enjoy the rewards of success both at work and at home. Not a selfish sort, you enjoy the success of your spouse and children, too. You also tend to be impatient with less than the best, and you are easily frustrated by life’s little blips-traffic jams and waiting inline make you crazy.
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Meat Snack
If so… You prefer to be with other people while you indulge. Meat snack lovers are at their best in the company of others because they are so gregarious and sometimes generous to a fault. If you want a true friend, pick the meat snack lover: they are trustworthy and always loyal. They will go all out for friends and family, even to the point of making sacrifices.
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Tortilla Chip If so.. You’re probably a perfectionist: if it’s less than perfect you’ll redo it. Not satisfied with a mere A, you want and A+. These individuals are not selfish, so if you want a partner to help you fight an injustice, look to the people with their hands in a bowl of tortilla chips. Invite them over for the weekend too, because they’re likely to be good houseguests. The tortilla chips lover is punctual and conservative. A male tortilla chip lover can slip into a tux and feel just as comfortable in an old T-shirt but don’t look for a tortilla chip loving woman to dress provocatively- she is rather restrained sexually.
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Snack Cracker
If so… You think out problems using a rational, logical approach. You tend to be shy and avoid arguments because you don’t like to hurt another person’s feelings. Chances are you have many projects going at the same time, and they are competing for your attention. Cracker lovers tend to be loners who prefer private time, so you probably value those relaxing moments with no responsibilities or interruptions. Those who prefer snack crackers may easily find themselves involved in an online romance.
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First Day
Policy and Procedure
Introduction to Administration Policies and Procedures Contract
Attendance Policy:
Mandatory, make up lost time Call if absent or late Certificates require work
Dress Code:
Casual, work appropriate
Phone Usage:
5 minute phone calls Emergency calls accepted Respectful cell phone usage (Silent mode)
Conduct:
Respect others, no swearing Professionalism – listen to the speaker Leave your baggage at the door
I agree to uphold these policies and procedures for the duration of the course. I understand that I may discuss these terms with the Administrator at any time.
Signed: _________________ Date: __________________
AA
Retentio
n
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First Day
Policy and Procedure
Introduction to Administration Policies and Procedures Contract
Attendance Policy:
Mandatory, make up lost time Call if absent or late Certificates require work
Dress Code:
Casual, work appropriate
Phone Usage:
5 minute phone calls Emergency calls accepted Respectful cell phone usage (Silent mode)
Conduct:
Respect others, no swearing Professionalism – listen to the speaker Leave your baggage at the door
I agree to uphold these policies and procedures for the duration of the course. I understand that I may discuss these terms with the Administrator at any time.
Signed: _________________ Date: __________________
AA
Retentio
n
Challenge: Adherence to the Policies
Challenge: Adherence to the Policies
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Practicum CentresO Summer student projectO Tasks aligned with OALCF CurriculumO All Competencies and levelsO Authentic tasks tailored to
Administrative/Secretarial fieldO Delivery designed to be flexible
O Classroom O one-to-one
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Practicum Centres Tracking
Level One Level Two Level Three1. A1.1- Reception Manual2. A2.1- Locate Address and Phone
3. A 3 – Resume video
4. A1.2- Policy Binder5. A2.2- Brochure6. A3- Instructional Video
7. A1.3- Fall Classes Flyer8. A2.3- Locate Contact Information 9. A3 – Interview Video
Extra . A2.1- Address an Envelope . A3 – Pre- recorded E-channel Session
Level One Level Two Level Three1. B1.1 – Request Information2. B2.1- Suggest Improvements
3. B3.1 – Update Interview 4. B4 – Record Experiences
5. B1.2- Holiday Card6. B2.2- Memo Package7. B3.2-Invitation 8. B4- Record Experiences
9 . B1.3- Office Logbook10. B2.3- Request Letter11. B3.3- Business Cards12. B4 - Collage
Level One Level Two Level Three1. C1.1- Make change with Receipt2. C2.1 – Calculate hours 3. C3.1- Measurement 4. C.4.1- Write a Cheque
5. C1.2- Deposit Slip6. C2.2- Convert Time Zones7. C3.2- Expense Form 8. C4.2- Calculate Averages
9 . C1.3- Budgeting10. C2.3- Work Schedules11. C3.3- Calculate Area12. C4.3- Phone Expenses
A. Find and Use Information
B. Communicate Ideas and Information
C. Understand and Use Numbers
BB
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Level One Level Two Level Three
1. D1- Thermostat2. D1- Use a word processing program 3. D1-Use the projector
4. D2- Use Email5. D2- Use Answering Machine6. D2- Social Networking
7 . D3- Google Maps8. D3-Photocopier9. D3-User Accounts
Level One Level Two Level Three1. E1- Complete a Survey2. E1- Complete a Survey 3. E1- Complete a Survey
4. E2- Self Evaluation5. E2- Learning Styles inventory6. E2- Checklist
7 . E3 Career Aptitude Test8. E3- Character Strengths9. E3 – Career Goals
1. F- Seek Clarification2. F- Identify Your Responsibilities 3. F- Customer Complaint 4. F- Solve an Office Problem
5. F- Do a Starbucks Run6. F Harassment IQ7. F- Group Problem Solving 8. F-Teamwork Exercise
9 . F- Descriptive Group Activity
D. Use Digital Technology
E. Manage Learning
F. Engage with Others Learner
Progres
s
Retentio
n
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Level One Level Two Level Three
1. D1- Thermostat2. D1- Use a word processing program 3. D1-Use the projector
4. D2- Use Email5. D2- Use Answering Machine6. D2- Social Networking
7 . D3- Google Maps8. D3-Photocopier9. D3-User Accounts
Level One Level Two Level Three1. E1- Complete a Survey2. E1- Complete a Survey 3. E1- Complete a Survey
4. E2- Self Evaluation5. E2- Learning Styles inventory6. E2- Checklist
7 . E3 Career Aptitude Test8. E3- Character Strengths9. E3 – Career Goals
1. F- Seek Clarification2. F- Identify Your Responsibilities 3. F- Customer Complaint 4. F- Solve an Office Problem
5. F- Do a Starbucks Run6. F Harassment IQ7. F- Group Problem Solving 8. F-Teamwork Exercise
9 . F- Descriptive Group Activity
D. Use Digital Technology
E. Manage Learning
F. Engage with Others Learner
Progres
s
Retentio
n
Challenge: Self DirectionChallenge:
Self Direction
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Intro to Admin
Example Task
(Practicum)
A1.2 Level 2 Task 4
Purpose:
To familiarize learners with the job description of the position they are training for.
Instructions:
1. Locate the policy binder in the cupboard behind the receptionist desk.
2. Locate the job description for the receptionist position. 3. Photocopy this page and highlight skills relevant to course
content. 4. In the top right corner, write “Find and Use Information, Task 4”
and keep it in your folder.
Expected End Result:
Learners have read over the receptionist job description and now have a copy for their personal folders.
Sign off: ________________________________________________________
Read VALA’s policy binder and find the receptionist job description.
See Handou
t
See Handou
t
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F Level N/A
Task 9
Purpose:
To communicate to the group the elements of an object for them to draw.
Instructions:
1. This is a group activity. Learners each receive a paper bag numbered 1-10.
2. Starting with 1, students must reach inside his/her own bag and describe to the group their object without revealing what it is*
3. While learner is describing, group members must attempt to draw the object, according to the description.
4. Continue doing this for objects 1-10. Once finished, reveal the objects.
5. In the top right corner, title your work, “Engage with Others, Task 9” and keep in your folder.
*Learners may use descriptions such as shape and texture, but may not reveal what it is. (ex: cannot say, “shaped like a pen”)
Expected End Result:
Learners have communicated shape and texture of their object and have drawn others objects.
Sign off: ________________________________________________________
Participate in descriptive group activity.
Tasks are colour
coded to match
Competency
See Handou
t
See Handou
t
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Ensuring Learner Success
O Encourage Self DirectionO Authentic WorkplaceO Promote progressO Mid-term concernsO Dress for SuccessO Provide incentivesO Varied learning activitiesO Celebrate Success
Attain
Goals
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Encourage Self Direction
O Create own policyO Personalize motivationO Determine own measure of success
O CertificateO Arrivals and departuresO BreaksO Phone O Facebook
Learner
progres
s
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Encourage Self Direction
O Create own policyO Personalize motivationO Determine own measure of success
O CertificateO Arrivals and departuresO BreaksO Phone O Facebook
Challenge: Ongoing issues –
celebrate any success
Challenge: Ongoing issues –
celebrate any success
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Authentic WorkplaceO Chore listO Customer serviceO Office environment
O Dress codeO LanguageO Attitude
O Engaging with others
CC
Learner
progres
s
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Authentic WorkplaceO Chore listO Customer serviceO Office environment
O Dress codeO LanguageO Attitude
O Engaging with others
CC
Learner
progres
s
Challenge: Getting along
in the workplace
Challenge: Getting along
in the workplace
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Promote ProgressO Safe environmentO Constructive not criticalO PositiveO EncouragingO Feedback
O Mid-Course ReviewO Self Performance AssessmentO Report Card
DD
Retentio
n
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Promote ProgressO Safe environmentO Constructive not criticalO PositiveO EncouragingO Feedback
O Mid-Course ReviewO Self Performance AssessmentO Report Card
DD
Retentio
n
Challenge: Feedback can
be difficult
Challenge: Feedback can
be difficult
Challenge: Wanted more
feedback
Challenge: Wanted more
feedback
Challenge: Sabotage
Challenge: Sabotage
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Mid-Term Concerns
Concerns VALA encountered:O InterruptionsO Facebook and phoneO Break time behavioursO Personality conflictsO AttendanceO PunctualityO Non-verbal communication
Learner
Progres
s
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Mid-Term Concerns
Concerns VALA encountered:O InterruptionsO Facebook and phoneO Break time behavioursO Personality conflictsO AttendanceO PunctualityO Non-verbal communication
Learner
Progres
s
Challenge: Difficulty with
rules and authority
Challenge: Difficulty with
rules and authority
Don’t be afraid to call OW for help!
Don’t be afraid to call OW for help!
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Dress for SuccessO Authentic workplace = Dress codeO Contact OW over budget
O $200 / learner for clothingO $45 / learner for haircuts
O Set shopping date and 3 locations O Provided feedback while shoppingO Receipts submission by learnersO Fashion show
Learner
Progres
s
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Dress for SuccessO Authentic workplace = Dress codeO Contact OW over budget
O $150 / learner for clothingO $45 / learner for haircuts
O Set shopping date and 3 locations O Provided feedback while shoppingO Receipts submission by learnersO Fashion show
Learner
Progres
s
Challenge: Need very
clear boundaries
(nails)
Challenge: Need very
clear boundaries
(nails)
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Provide IncentivesO Dress for Success- (clothing and
haircuts)O Gift cardsO DrawsO Breakfast meeting – OW paid O Pizza DayO Graduation PartyO Special Activities – Arm Knitting
Retentio
n
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Special Activity- Arm Knitting
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Varied Learning Activities
O Workplace Communications WorkshopO Breakfast meetingO ShoppingO EO Partner workshop- Employer
ExpectationsO Marshmallow ChallengeO Owning your own strengthsO Graduation party
O PlanningO Hat constructionO Graduation march
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Varied Learning Activities
O Workplace Communications WorkshopO Breakfast meetingO ShoppingO EO Partner workshop- Employer
ExpectationsO Marshmallow ChallengeO Owning your own strengthsO Graduation party
O PlanningO Hat constructionO Graduation march
Learner
Progres
s
Retentio
n
Referral
s
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Marshmallow Challenge
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Owning Your Own Strengths
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Grad Hat Construction
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Celebrate SuccessAny success is success!
ONo Facebook for the dayOShowing up 5 minutes earlier than yesterdayOCalling in for late/ absentOFollowing Dress CodeOSelf Direction- Start on tasksORecognition for professionalism- engaging with othersOFinishing tasksONot swearingOAppropriate Break Time ethics
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Celebrate SuccessAny success is success!
ONo Facebook for the dayOShowing up 5 minutes earlier than yesterdayOCalling in for late/ absentOFollowing Dress CodeOSelf Direction- Start on tasksORecognition for professionalism- engaging with othersOFinishing tasksONot swearingOAppropriate Break Time ethics
Challenge: Personal issues
Challenge: Personal issues
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EE
Success Stories
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I ntroduction to Administration Course Valley Adult Learning Association
The Intro to Admin course is a 10 week course based around the Ontario Adult Literacy Curriculum Framework (OALCF) with a focus on Administrative duties. The course was designed to be authentic workplace training and learners were exposed to experiential learning representative of Administrative or Secretarial employment. Learners were given instruction in computers, office policy and procedure and hands on experience. The course is designed to be flexible and to work with the needs of the learners.
Noteworthy accomplishments of the 2014 class
Understanding Policy- creation and implementation of course policy and procedure Goal Setting- individualized goal setting workshop to help determine goals and next steps True colours workshop- understanding your personality style and working with others Dress for success- shopping trip to purchase workplace appropriate clothing. $150 per participant provided by
Ontario Works Personal Care- Haircuts. $45 per participant provided by Ontario Works Employer Expectations- workshop by NCDS Marshmallow Challenge- Team building exercise Hidden Expectations- exposure to authentic workplace expectations and responsibilities Driver`s Ed Training- Training for learners who wish to take their beginner Driver`s test E-Learning- Introduction to various online learning methods and survey monkey Workplace Communications- Verbal and Non-Verbal Communications workshop Workshop Expectations- Breakfast workshop, introduction to Professional Development. Breakfast provided by
Ontario Works Leadership, Planning and Organization- Learners plan, organize and budget their own graduation celebration Owning Your Own Strengths- Confidence building exercise Engaging with Others- Arm Knitting Activity
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MTCU Objectives1. Building Partnerships
2. Customer Service
3. High rate of retention
4. Making referrals
5. Learner Progress
6. Learner Exits- Goal Attainment
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Intro to AdminGraduates 2014
Attain
Goals