Welcome to Using MCC 2.0: Day 1 Essentials for CDC and 24/7
WEBINAR OBJECTIVES
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Objectives
Have information you need to perform day 1 actions• Introduce MCC 2.0 and highlight key changes• Learn about the family household profile and new search features
• Learn how to perform placement activities• Have a basic understanding of waitlist and reports
• Share training resources and support
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OVERVIEW OF MCC 2.0
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What is MCC 2.0?
• Expanded functionality with major system‐wide changes for families and programs
• Transition to new hosting facility (Defense Information Systems Agency (DISA))
• Migration to a new database platform that is more robust and flexible for future enhancements
• MCC Coordinators validated program profile, care option, and program user data
• Forward any questions to the MCC Coordinator5
Training Expectations
• Will share a lot of new information• Changes align with how you operate today• Once you learn a few new terms and concepts, system actions will be easier and more intuitive
• MCC Central Training Center has been redesigned and updated to house all materials needed
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CORE CHANGES: FCC PROGRAM
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FCC Program
• FCC Program– Provides administrative oversight for the installation’s FCC providers
• FCC Provider– Provides care for eligible families in the home
• MCC 2.0 setup– One FCC Program profile – Linked to each individual FCC provider profiles
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Installation
FCC Program
FCC ProviderFCC Provider
FCC Providers
FCC Program (cont.)Families can place a request for• A specific provider• “Any provider”Benefits of selecting “any provider”• Requests are
automatically placed for new providers
• Families manage a single request for FCC
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CORE CHANGES: MCC CARE STRUCTURE
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MCC Care Structure
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• Foundation for MCC, driving the request for care process
• Aligns with how programs operate
• Fewer care options with more flexibility• 314 care options in 1.x • 13 care options in MCC 2.0
• Authorized program users setup Care Structure details in Program or Provider Profile
MCC Care Structure (cont.)
• Each program is identified as one or more program types: CDC, SAC, FCC, 24/7
• Program type defines which care types are available (e.g., full‐day care, part‐day care)
• Care type determines which care options and care offerings are available
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Care Option Changes • Single care option for all age groups served–Simplifies care option set up and request management
–Families can no longer place multiple requests for one child at different ages
–Removes age‐up process–Program users specify age range/group when making offers
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1.X Full‐Day Care
Infant Full‐Day Care
PretoddlerFull‐Day Care
Toddler Full‐Day Care
Preschool Full‐Day Care
2.0Full‐Day Care
Full‐Day Care
Care Option Changes (cont)
• Programs have access to more part‐day care options:–Part‐Day care option can now indicate a flexible schedule
–Pre‐K Before and After School now available–Program can select offerings for before and/or after school
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MCC Care Structure: CDC
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MCC Care Structure: 24/7
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CORE CHANGES: APT
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Objectives of APT
• Provide information families can use about when they may receive child care, so families can make informed decisions about where to place child care requests
• Assist program users in understanding their APT performance to better communicate with families
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APT in MCC 2.0
Redesign focused on• Reviewing plethora of data • Using advanced Business Intelligent (BI) tools to assist with complexity– Machine is constantly learning, analyzes data regularly, and uses this data to self‐correct
• Responding to feedback from families on how they perceive APT as a promise for care
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When APT is Used
• APT is available for – Full‐day & 24/7 care types– CDC, 24/7, and FCC Program
• APT will not be available for – FCC providers: instead, APT will be displayed at the FCC Program level
– Part‐day & extended care: individual schedules does not provide enough consistency to estimate placement time
– School year & summer camp: include industry best practice of registration and offer periods (post 2.0)
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Three Part Approach to APTAPT in MCC 2.0 includes three components: • Offer probability: likelihood of receiving an offer
– Likely– Possible– Not Likely
• Offer timeframe – For likely & possible probability, the following will display in MCC
as a hyperlink• Offer likely [1‐2 months] after DCN• Offer possible [2‐3 months] after DCN• Offer possible when child is a [toddler]
– For not likely, the following will display in MCC as a hyperlink• Read More
• Messaging: available for each scenario, designed to help families understand what action to take next
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APT Messaging: Offer Likely in X months after DCN
• Situation: a family is likely to receive an offer X months after their DCN
• System display example:– Full‐Day: Offer likely 2‐3 months after DCN– 24/7 Care: Offer likely 6‐7 months after DCN
• What should a family do?– Make temporary arrangements for care– Monitor their email for an offer
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APT Messaging: Possible in X months after DCN
• Situation: Families may get an offer within X months after DCN
• System display example:– Full‐Day: Offer possible 3‐4 months after DCN
• What should a family do?– Apply to multiple programs to increase probability– Make other arrangements just in case
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APT Messaging: Likely or Possible in X Age Group
• Situation: Families may get an offer when the child is older
• System display example:– 24/7 Care: Offer likely when a toddler– Full‐Day: Offer possible when a preschooler
• What should a family do?– Apply to multiple programs to increase probability– Make other arrangements – Monitor updates to APT estimates as the timeframe is closer
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APT Messaging: Not Likely
• Situation: Families are not likely to get an offer now or in the the future for any subsequent age group
• System display– Read More
• What should a family do?– Make other arrangements, but request care in case situation changes and to track actual demand for care
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What to Expect
• Actual date offers are made may be (a) before, (b) during, or (c) after the APT timeframe
• If an offer is made after the APT timeframe, it does not necessarily mean APT does not work. It means the estimate for how the program typically performs did not apply to that specific family
• Estimates will improve over time with additional data
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APT 2.0 Next Steps
• MCC system team will monitor APT values for about 60 days after Go Live to ensure it is performing as expected
• After the monitoring period, APT values will be updated in MCC regularly when changes occur. Until that time, no updates to APT estimates will be made
• Tools for program users will be launched to allow you to monitor and adjust your own estimates – Can identify “no wait” now
• Additional training on APT will be prepared27
PROGRAM PROFILE CHANGES
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Program Profile Changes
• New program profile update process– Any information saved to an active CDC, SAC or 24/7 profile will immediately be visible to families
– Permissions to update program profiles are now restricted to the MCC Coordinator
• New program profile request process– MCC Coordinator submits the new program request form to Support Desk
– Support Desk will align data in MCC and IMS so inspection reports display in MCC
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FAMILY HOUSEHOLD & SEARCH
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Family Component Redesign
• MCC empowers families to take actions for themselves– Is intuitive and easy to use– Onscreen tips help families understand how to enter information
• Now works on mobile devices• Now shares priority as well as family type
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Video
Overview of Household Profile & Introduction to Family Search for Care
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MCC DASHBOARD
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Program User Login & Navigation
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• To log on, select the Program Login link at the bottom right corner
• Staff must log in with a CAC
My MCC Dashboard: Clerk/Director
• MY MCC Dashboard is your activity hub
• Task‐based links to access specific actions
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My MCC Dashboard Tabs: Clerk/Director
Three tabs:• My MCC Dashboard
• Reports • Management
– household profile
– program profile
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My MCC Dashboard Buttons: Clerk/Director
• Make Offer: Describe space & make offer
• Manage Placement List: Track, manage, and complete offers
• Find Household: Access households and requests
• View Waitlist: Access waitlist
• View Reports: Access report interface
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PLACEMENT PROCESS
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Early and Partial Offers
• Early Offer: The start date is before the family’s DCN. Family can (a) accept and start early; (b) decline and wait for a later offer; or (c) decline and be removed from the waitlist.
• Partial Offer: The offer does not meet the family’s entire need. Family can (a) accept and wait for the remaining part(s) of the request, (b) decline and wait for a full offer, or (c) decline and be removed from the waitlist.
• Early and Partial Offer: If a family receives an early, partial offer, they can (a) accept the offer; (b) decline and wait until the DCN; (c) decline and wait for a full offer; (d) select both to decline and wait until their DCN and for a full offer; or (e) decline and be removed from the waitlist.
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Overview: Placement Activities
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1. Make OfferSelect Make Offer from the dashboard, describe the available space, and send an offer to the family sequenced first on your waitlist
2. Manage OfferMonitor the Placement List to learn of the family’s decision to accept, decline, or let the offer expire without a response
3. Validate Eligibility & PriorityPrior to starting the enrollment process, validate eligibility and priority. If the family type is incorrect in MCC, update it and only move forward with the enrollment process if the family is still sequenced first
4. Complete OfferDocument whether or not the child started care, and enter the actual start date for children who did start
Step 1: Make Offer
• Select Make Offer button from My MCC Dashboard
• Describe the space available, including care option, age group or age range, and start date
• Make offer to family sequenced first• Family is notified of the offer via an email from the system and a notification on their dashboard
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Step 2: Manage Offer
• Family has two business days to respond• Monitor the Placement List • Take action based on family’s response:
– Family accepts offer: validate eligibility and priority before moving forward with enrollment procedures
– Family declines offer, offer expires, family waits for full offer, family waits for a later offer: make another offer
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Step 3: Validate Eligibility & Priority
• Validate eligibility– If not eligible, remove offer, delete household & requests
– If eligible, validate priority
• Validate military family type– If incorrect, update family type in MCC & recheck sequence
– If correct, move forward with enrollment process
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Step 4: Complete Offer
• Complete offers to document if the child started care or not
• When to complete an offer– On or after the child’s first day at the program– When you learn the family does not wish to complete the enrollment process
• How to complete an offer– Enter child’s actual start date or– Enter that child did not start
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Video
Overview of the CDC & 24/7 Placement Process
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WAITLIST
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Waitlist• Use Waitlist to
– Answer questions from families about whether they are on the waitlist
– Identify children with IAT details– Export the waitlist in preparation for planned outages
• Filter to generate list
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Waitlist Data
• Program users can view – Requests for your specific program (CDC, 24/7, SAC)– Requests for (a) other programs or (b) providers within that same installation
• Goal of new transparency: provide program users with the full picture of child care needs and requests for the family
• No action can be taken on requests placed at another provider or facility‐based program
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Waitlist Display
• See basic information for each child & expand row to see request details
• Export the waitlist
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REPORTS
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Report Categories
There are four categories of reports:• Performance: information about children with immediate and unmet needs, as well as placement and wait times for performance reporting
• Waitlist: monitor and analyze waitlist activity, including information about all requests and the associated children on waitlists
• Operational: information to support monitoring of common request for care activities
• Legacy: access archived historical reports when a data call requires a report date prior to March 24, 2018
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WRAP UP
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MCC Central Training Center• MCC Central is a centralized location for all MCC resources
• Redesigned MCC Central Training Center with everything program users need to use MCC
• Content includes– Training Courses– Reference Guides (HTML)– Webinar Library– Video Library– Tools (glossary, search, resources)
• Print HTML pages or download and print entire reference guide from Tools/Resources
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Getting Started with the MCC Central Training Center
• Webinar recording and PPT slides will be posted to the Training Center in MCC Central
• Resources to help you support families– First‐time Login handout, MCC Central– Take Action on a Family’s Behalf, MCC Central– How Families use MCC, MCC Central– FAQs for Families, MCC
• Online Reference Guide– Browse All Topics to become familiar with content areas
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THANK YOU!
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