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What Makes a Leader?
Dr. Mona BhatiaKhandwala College, Mumbai
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What Makes a Leader?
O Most effective leaders are alike in a crucial way:
O They all have a high degree of emotional intelligence
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Components of Emotional Intelligence
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I. Self-Awareness
Definition Hallmark
The ability to recognise and understand your moods, emotions and drives, as well as their effect on others.
Self – confidenceRealistic self-assessmentSelf-deprecating sense of humor
Being honest with self and others
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II. Self-Regulation
Definition Hallmark
The ability to control or redirect impulses and moods
Trustworthiness and integrity Comfort with ambiguityOpenness to change
Find ways to channel emotions in useful ways
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III. MotivationDefinition Hallmark
A passion to work for reasons that go beyond money or status
Strong drive to achieveOptimism, even in the face of failure Organizational commitment
Passion for work itself, forever raising the performance bar
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IV. Empathy Definition Hallmark
The ability to understand the emotional makeup of other people
Expertise in building and retaining talentCross-cultural sensitivityService to clients and customers
Consider employees feelings in the process of making intelligent decisions
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V. Social Skill Definition Hallmark
Proficiency in managing relationships and building networks
Effectiveness in leading changePersuasiveness Expertise in building and leading teams
Moving people in the direction you desire
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Evaluating Emotional Intelligence
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Evaluating Emotional Intelligence
O Emotional intelligence plays an increasingly important role at the highest level of company.
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Evaluating Emotional Intelligence
O David McClelland, 1996 – He found that when the senior managers had emotional intelligence, their division outperformed yearly earnings goals by 20% and vice versa.
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Conclusion O IQ and technical ability are important
for leadership. However it is incomplete without emotional intelligence.
O Emotional Intelligence is something that leaders need to have in today's times.
O Benefits of having emotional intelligence is huge for the individual and organization.
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