What Support Should Dealers Expect
From Their eBike Suppliers?
WARRANTY AND MAINTENANCE
Chris Connolly
Warranty and Maintenance Support
• Comprehensive Manufacturer’s Warranty
• Spare Parts Inventory
• Tools and Resources
• Knowledgeable Support Staff
Warranty and Maintenance Support
• Comprehensive Manufacturer’s Vehicle Warranty• Bicycle Frame (1 year, 5 years, lifetime, etc.)
• Propulsion System (Motor and related components)
• Battery (proper maintenance and care a MUST)
• Bicycle Components (Brakes, derailleurs, stem, handlebar, etc.)
• Is manufacturer properly accredited, insured, and following all CPSC and EPA guidelines?
Warranty and Maintenance Support
• Spare Parts Inventory• Lead times and availability
• Important to keep manufacturer-specific parts on hand, as well as bicycle related parts (QBP, J&B, SBS, etc.)
• Batteries
• Motors, controllers, and propulsion system-related
Warranty and Maintenance Support
• Tools and Resources• Online Portals
• Service Manuals
• Training and Service Videos
• RMA and Replacement Policies
Warranty and Maintenance Support
• Knowledgeable Support Staff• Coverage and Availability
• Training Resources (onsite, webinar, etc.)
• Is your supplier a true “manufacturer,” or simply an e-bike importer?
Questions?
THANK YOU!