OBJECTIVES
. Compare and contrast assertive and aggressive behavior.
. How to develop assertive skills.
. Leadership and assertiveness .
WHAT IS AGGRESSIVE BEHAVIOR
. Self centered
.Inconsiderate
. Demanding
. A win-lose situation (I will win, you will lose)
. Aggressive people attack or ignore others opinions on favor of their own.
. Tension and aggression are the “Hallmark” of aggression ( Cardillo, 2003)
What is Assertive behavior
. Constructive and Creative
. Insist on being treated fairly
. Stand up for their rights without violating the rights of others
. A win- win situation (WE BOTH WIN)
. Assertiveness will make you feel confident
. You will gain the respect of your peers
. Increases your chance for honest relationships
. Assertiveness is an antidote for fear, shyness, and anger (M. Ameen,2003).
WHy should you be Assertive?
How do you develop e Assertive Skills?
. Choose your words wisely
. Watch your posture and gestures
. Keep your voice firm but pleasant
. Listen and acknowledge what other people say
. Learn to compromise (sometimes you have to pick your battles!
. Look for win-win approach
What can cause non assertive behavior
. Some people want to be nice and not cause “trouble” so they say nothing
. Most nurses are usually real busy and ignore their own rights
. Nurses are expected to be part of a team but not part of decision making
Leadership and Assertiveness
. Being direct an using your authority doesn’t have to be aggressive and negative
. Communication in an assertive manner reduces disagreeable encounters and helps individuals avoid being taken advantage of
. An assertive leader demonstrates self confidence and self respect
Characteristics of aggressive behavior
.. Aggressive behavior is communicated verbally or non verbally
. Invasion of personal space of others
. Aggressive people speak loudly and with great emphasis
. Gestures may be emphatic and often seem threatening (examples: pointing finger, shaking fists, stomping feet (moyer,2003)
Types of Aggression
. Instrumental aggression-This aggression is aimed at obtaining an object, privelege or space with no deliberate intent to harm another person
. Hostile aggression- This type is intended on harm to another person, such as hitting , kicking or threats ( hopefully we won’t ever need to go here!)
. Relationship aggression- this form of aggression’s intent is to do damage to others peer relationship, such as spreading rumors or social exclusion
Theories of Aggression
. Aggressive behavior can be viewed along a continuum with verbal aggression in one end and physical violence at the other end.
. Aggressive behavior varies from person to person
Social factors of aggression
. Frustration is the single most potent means of inciting human beings to aggression
. According to John Dollard’s aggression hypothesis states Frustration always leads to a form of aggression and that aggression always stems from frustration.
A science lecture for you
The Limbic system is associated with the medication of basic drives and the expression of human emotions and behavior such as eating and AGGRESSION.
. It involves the processing of information and memory
. Alterations in the functioning of the limbic system may result in an increase or decrease of potential AGGRESSIVE behavior (moyer, 2003)
BOTTOM LINE IS TAKE A DEEP BREATH AND RELAX BEFORE YOU NEED TO SPEAKBE ASSERTIVE IF YOU NEED TO BUT PROFESSIONAL!
JUST A LITTLE QUESTION SURVEY ON THE LAST SLIDE TO SEE HOW ASSERTIVE YOU ARE
REFERENCES
S. Moyer , Mental health nursing, nursing managementOf aggression, 2003