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Using Life-Skills Coaching Techniques to Empower Your Callers
What’s Your Game Plan:
Francesca Kranzberg, CIRS [email protected]
Kristin Ankrom, [email protected]
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Empowerment Theory
Empowerment – “process by which individuals gain power, access to resources and control over their own lives. In doing so they gain the ability to achieve their highest personal goals” (Robbins, Chatterjee, & Canda, 1998, p.91).
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Self-actualization (personal growth and fulfillment)
Esteem (achievement, status, responsibility, reputation)
Belongingness & Love (family, affection, relationships, work group, etc.)
Safety (protection, security, order, law, etc.)
Biological and Physiological (air, food, water, shelter, etc.)
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Roles & Strategies
• Resource Consultant – Links callers to resources to enhance self-esteem and problem solving skills. – Enables the caller to gain independence and control over their
lives• The Sensitizer helps/allows the caller to recognize and
identify their own strengths and the strengths of others• As a Teacher you are the manager of the learning process
aimed at helping the caller find solutions. Educate the community and other professionals about barriers that families encounter.
• Cooperator – Caller is the one who is self-determining in achieving self-efficacy and empowerment. Connecting empowered person to others who share common histories, issues, and barriers.
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Empower v. Enable
EMPOWER– Educate– Provide resources– Advocate– Promote personal
responsibility– Consistency– Listen– Validate feelings– Believe in change– Expressing empathy
ENABLE– Owning the customer’s
problem– Getting caught up in the
“cycle of excuses”– Ignoring the problem– Not allowing for personal
growth– Not addressing
barriers/concerns– Expressing sympathy– Failure to recognize personal
responsibility and goal attainment
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Identify what needs to happen - clearly and measurably – in order for the causal factors to happen or exist.
• It is natural for causal factors to depend on a number of enabling factors.
• If necessary again research this. • Write these factors down and clearly define them, again so that
even a stranger could understand them. • Attach measures and timings.
• Then identify if there are any enabling factors which need to happen before this level of enabling factors.• If so, add a fourth level and complete the enabling factors
accordingly. • When you have completed your plan, you can then start to
work through the levels - from the bottom to the top.
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