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W l !Welcome!The webinar will begin atThe webinar will begin at 2:00 Eastern/11:00 Pacific
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Audio TipsToday’s audio is streaming to your computer’s speakers or headphones.
Too loud or soft? Adjust volume level in the Audio broadcast box:Too loud or soft? Adjust volume level in the Audio broadcast box:
Lost all sound? Hear an echo? Click on the small radio tower icon (above chat box) OR go to the Communicate menu (at the top of the screen) and select Audio Broadcast to refresh your connectionscreen) and select Audio Broadcast to refresh your connection.
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Need Help?
Please post technical support questions into the Q&A Panel.
Step 1: Type the problem in the dialog box.
Step 2: Click Send.
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Chat Etiquette
Use Chat to talk with attendees and presenters about the topic.
Do not post technical questions to Chat.
And if you’re tweeting, use this hashtag: #wjwebinar #digitalliteracy
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Customize your experience
Panels can be opened or closed by clicking on the panel name at the top of the column, or by usingpanel name at the top of the column, or by using the X in the individual panel.
Hover over edge of panels to drag and resize.
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Telephone Access
If you not able to listen via your computer, you may join by phone.
St 1 At t l ft l tStep 1: At top left corner, select Communicate > Teleconference >Join Teleconference.
Step 2: Call the toll-free number provided. Step 3: Enter the Access Code provided.
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Remember to post to Q&A panel if o need technical assistanceif you need technical assistance.
Other Technical problems?Contact WebEx supportContact WebEx support Event Number: 713 054 718Phone: 1-866-229-3239
Co-Produced by:
Jennifer Peterson
WebJunction
Co-Produced by:
Ahniwa Ferrari
WebJunctionWebJunction Community Manager
WebJunction Web Content Manager
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Th k h f h f ll i lib i W bJ i ffThanks to the generous support of the following state library agencies, WebJunction offers webinar programs for free to all who wish to attend:
Florida Department of State’s Division of Montana State LibrarypLibrary and Information Services
Illinois State LibraryIndiana State LibraryMaine State Library
yState Library of OhioAccess PennsylvaniaTexas State Library & Archives CommissionLibrary of Virginiay
Minnesota State Library Agency & MinitexMississippi Library Commission
Washington State Library
And to the Bill & Melinda Gates Foundationfor their continued support of WebJunction.
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Stay Informed
On WebJunctionOn WebJunctionwebjunction.org
Crossroads (monthly newsletter)S b ib hSubscribe on homepage
EventsEventswebjunction.org/calendar
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Today’s PresentersMelissa Ziel Information Desk Supervisor, Gail Borden Public Library District, IL
i dJessica MeadowsCurriculum Coordinator, GCFLearnFree orgGCFLearnFree.org
Jamie Hollier Project Manager, DigitalLearn.org
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Quick Facts about GCFLearnFree.orgContent• 92 topics • 1 082 lessons• 1,082 lessons• 5,597 pages• 496 video tutorials• 606 interactives and games• 12 instructor‐supported online classes
Mobile applications• 7 iOS apps (includes iBook, iPhone, & iPad)7 iOS apps (includes iBook, iPhone, & iPad)• 9 Android apps• 5 Kindle Fire Apps
P l dPeople served • 16 million people since 1992• 6,489,062 people served in 2013• 77,950 CEUs awarded since 2002,• In every country in the world
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Let’s take a tour…
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Sample Certificate
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GCFLearnFree.org in libraries…
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GCFLearnFree.org in libraries…
• Jennie Trent Dew Library in Texas• Jennie Trent Dew Library in Texas• International Academy of Design y gand Technology in Nevada
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GCFLearnFree.org is also used…
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Melissa ZielInformation Desk [email protected] @zielszeal
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POLL YOUR AUDIENCE POLL YOUR AUDIENCE • What do you want to learn how to do?• What kind of devices do you own?• Have you ever watched videos online to learn how to do • Have you ever watched videos online to learn how to do
something?
Melissa Ziel, Information Desk Supervisor
[email protected] @zielszeal
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RESPOND TO THE CUSTOMERRESPOND TO THE CUSTOMER
Provide a book or link
ACHIEVE THE GOALStop thinking about
benchmarks and initiatives
book or link
While you are assisting the customer
CUSTOMER’S
Ad e ti e a Offer a
CUSTOMER’S GOAL
Advertise an upcoming program
librarian appointment
Melissa Ziel, Information Desk Supervisor
[email protected] @zielszeal
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REMOVE BARRIERS andREMOVE BARRIERS andENGAGE THE CUSTOMER!
• Lack of outlets
PROGRAMMING • Rapid response to popular interest• Offer popular class times
• No links to learning• Computer use time limit• Need library card to login• No access to sound
Offer popular class times• Remove registration, if possible• Stop advertising classes “for seniors”• Appeal to different learning styles
BYOL (B i l t )• No access to sound • BYOL (Bring your own laptop)• On-demand learning alternative
Melissa Ziel, Information Desk Supervisor
[email protected] @zielszeal
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ONGOING LEARNINGONGOING LEARNING• What are librarians trained to answer?• When is hiring a trainer the best option?• Open the door to further learning• Open the door to further learning
Classroom Drop-In One-on-OneC t l b/BYOL Wh t f sibl P d i t t Computer lab/BYOL,Curriculum based
What can we feasibly answer at the desk?NEW Device Advice program
Prearranged appointment, librarian trainer has time to gather materials and set objectives
Melissa Ziel, Information Desk [email protected] @zielszealMelissa Ziel, Information Desk Supervisor
[email protected] @zielszeal
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The Digital DivideThe Digital Divide
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You Are HelpingYou Are Helping
CC Image courtesy of Moore Memorial Public Library
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We Want to Help YouWe Want to Help You
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Project ElementsProject Elements
• $466,182 grant from IMLS$466,182 grant from IMLS • Website
– Self Directed ClassesSelf Directed Classes– Community of Practice
• Awareness • Evaluation • SustainabilitySustainability
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TimelineTimeline
• Funding from Fall 2012 through Fall 2014Funding from Fall 2012 through Fall 2014
– Fall/Winter 2012:Fall/Winter 2012: • Project funded and started
– March 21, 2013:• Beta site launch
– June 30, 2013: • Launched full site at ALA Annual
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Two Main Site AreasTwo Main Site Areas
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Self-Directed ClassesSelf Directed Classes
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Why New Classes?Why New Classes?
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Self-Directed ClassesSelf Directed Classes
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Your ThoughtsYour Thoughts
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Self-Directed ClassesSelf Directed Classes
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Community of PracticeCommunity of Practice
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GroupsGroups
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Your ThoughtsYour Thoughts
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Community of PracticeCommunity of Practice
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BizFriend lyBizFriend.ly
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Awareness & EngagementAwareness & Engagement
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Looking AheadLooking Ahead
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Evaluation & SustainabilityEvaluation & Sustainability
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Feedback & QuestionsFeedback & Questions
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How You Can Get InvolvedHow You Can Get Involved
• Join the CommunityJoin the Community
S d th W d• Spread the Word
• Give Feedback
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J i H lli j i @ liJamie Hollier, [email protected]