Workplace Code of Conduct

Ethics & Professional Conduct Tutorial

A Productive Workplace

A Productive Workplace

People work best in a setting marked by mutual respect, personal dignity and support which utilizes one's skills and abilities.

All members of the staff, therefore, may reasonably expect to pursue their work in a safe and civil environment, free from discrimination, harassment, threatening or violent conduct, or offenses against property.

Public Persona

• In all of life, different situations call for different types of behavior

Public Persona

• In all of life, different situations call for different types of behavior

• Your ability to adapt your behavior to circumstances is just a component of professionalism

Four Impact Areas:

Four Impact Areas:

Representing your company to clients and partners

Four Impact Areas:

Representing your company to clients and partners

Inside your company

Four Impact Areas:

Representing your company to clients and partners

Inside your company

Client Confidentiality

Four Impact Areas:

Representing your company to clients and partners

Inside your company

Client Confidentiality

Business Ethics

Representing Your Company

When performing your duties as an employee, maintain a professional demeanor.

Representing Your Company

• Professionalism is both an individual characteristic and an ideological position. The primary definition is that of individual professionalism: the idea that membership of a profession carries with it a set of internalized values that will be reflected in the way in which work is carried out and the ethical standards that are adhered to.

Representing Your Company

All clients and partners are entitled to the same courtesy.

Personal relationships should be held to standards of professionalism when “on the clock”.

You are being observed in every conversation and your conduct is attributed to the Company you represent.

Representing Your Company

Refrain from off color comments, inappropriate conversations with the opposite sex, saying or doing anything that could be considered offensive or from making unwanted overtures or lewd remarks.

Representing Your Company

Some events involve interacting with colleagues, members and local officials under circumstances that are less formal than the workplace. The challenge in these situations is to balance courteous socializing with ethics-based decorum.

Representing Your Company

Remain aware that what you say and do could positively or negatively impact your job reputation, status, credibility and employment.

Keep off the record comments about clients or partners out of your conversation and use the event to highlight your enthusiasm for our community and the Company.

Representing Your CompanySexual Harassment is:Sexual or gender based behavior that is:• Unwelcome, • Unwanted and/or• Uninvited by the recipientIt can be verbal, non-verbal, and/or physicalIn a game of your word against theirs, you cannot

win, so take care not to put yourself in such a situation. BE PROFESSIONAL .

Inside Your Company

• Prohibited unlawful workplace harassment includes unwelcome or unsolicited speech or conduct based upon race, sex, creed, religion, national origin, age, color or handicapping condition and which creates a hostile work environment or constitutes quid pro quo sexual harassment.

Inside the Chamber Coalition

• All too often a friendly relaxed environment is interpreted by outsiders as unprofessional.

• It is imperative that employees maintain a high standard of decorum during business hours and in front of members to ensure the image of the company is securely held as that of a professional organization.

Inside Your Company

Respect for the business environment:From simple things like being on time

and common courtesies; it is often the little things that go a long way to office harmony.

Customer Confidentiality

• Implicit in business is the idea that services are offered in confidence.

• Customer information is not gossip fodder. Do not break the trust of the client.

• The client’s private information should be handled with an emphasis that it remains so.

Customer Confidentiality

• Refrain from gossiping, or making off the record comments regarding the business of clients.

Business Ethics

• A system of moral principles applied in the commercial world. Business ethics provide guidelines for acceptable behavior by organizations.

Business Ethics

• In the most basic terms, business ethics boil down to knowing the difference between right and wrong and choosing to do what is right.

• Business ethics, like general ethical standards, concerns, primarily, conduct. Whether one ought or ought not to perform an action.

Business Ethics

• Business Ethics reach beyond whether you have the right to do something or even whether your actions will impinge upon another’s freedoms or sensibilities. Business ethics must take into account perceptions, how your actions will reflect on your company and legality, how your actions adhere to the letter of the law.

Business Ethics

• Finally, Business Ethics must take into account numerous audiences. Your boss, your company leadership, your client, your coworkers, and even vendors and partners are stakeholders in your corporate integrity.

• It is important, therefore, to ensure the highest standards of professionalism and honesty are adhered to.