Your HomeYour HomeYour FutureYour FutureYour viewsYour views
Findings from the all tenants surveyFindings from the all tenants survey
All tenants included 16,155
Views performance priorities for future issues
Carried out by IPSOS MORI Independence Expertise 4,316 returns statistically valid to have confidence in answersBiggest ever RMBC tenant survey
Survey results
81% 84%76% 80%81% 85% 81% 80%84%
75% 74% 74%
RBH Home N'hood Rent
2009 2010 2011
Key measures – General satisfaction
Source: Ipsos MORI Base: All general tenants answering (4,139), Jan-Feb 2011
64%
80% 81%
64%
79% 81%
65%
78% 80%
Grasscutting
Repairs Deals withproblems
2009 2010 2011
Key measures – Repairs and
maintenance
Source: Ipsos MORI Base: All general tenants answering (4,139), Jan-Feb 2011
Homes
87%72%
59%56%
53%47%46%
44%42%
38%22%
18%15%
5%
Central heating
Secure front door
Modern kitchen
Double glazing
Energy efficient boiler
Modern bathroom
Secure back door
Home insulation
Good fencing
Security lighting
Nice landscaping
Adaptations for a disability
Adaptations for the elderly
Renewable energy, (e.g. solar panels)
Decent homes
Base: All respondents giving an answer (4,042) Q7a. Which of the following, if any, does your home currently have?
Source: Ipsos MORI
64%
51%
43%
40%
37%
16%
13%
12%
12%
9%
2%
Double glazing
Central heating with energy efficient boilers
Secure and modern front / back door
Home insulation
Modern kitchen and bathroom
Security lighting and other security features
Fencing and landscaping works
Renewable energy to reduce fuel costs
Adaptations for elderly or disabled tenants
Improvements to internal communal areas
Other
Decent Homes priorities
Base: All respondents giving an answer (2,593) Q7c. And which would be your top 3 most important things?
Source: Ipsos MORI
Neighbourhoods
Attitudes to the neighbourhood
Source: Ipsos MORI Base: All respondents giving an answer (see above)
73%
36%
84%
45%21%
11%
15%
47%
Satisfied with neighbourhood (3819)
Neighbourhood has got better (4037)
Safe during the day (3931)
Safe after dark (3741)
Negative Neutral Positive
Features of a good area
67%
63%
59%
55%
53%
52%
44%
40%
38%
24%
17%
8%
I like the area
It’s close to shops
Good public transport links
People are friendly
Having friends/family nearby
I know the area/lived here long time
Area has a good general appearance
There are schools nearby
It’s a safe area
There are safe routes to school
There are safe play areas
There are lots of social events
Base: All respondents giving an answer : Q9a. (3,966) / Q9b. (3,657) Q9a. What are the things you like about your neighbourhood that makes it a good place to live? Source: Ipsos MORI
57
46
40
39
38
37
30
30
31
43
54
60
61
62
63
70
70
69
Dog fouling or stray dogs (3651)
Rubbish or litter (3643)
Parents not taking responsibility for their children(3424)
Drug use or dealing (3394)
People not treating other people with respect andconsideration (3445)
Drunk or rowdy behaviour (3465)
Noisy neighbours (3457)
Vandalism and graffiti (3370)
Other crime (3012)
% problem % not a problem
Anti-social behaviour
Base: All respondents giving an answer Q10b. Thinking about your local area, how much of a problem do you think each of the following are?
Source: Ipsos MORI
Improvements Needed
Base: All respondents giving an answer : Q9a. (3,966) / Q9b. (3,657) Q9b. And what are the things that need improving in your neighbourhood?
Source: Ipsos MORI
54%
54%
40%
39%
31%
29%
19%
19%
Dealing with rubbish and litter
Improving roads and pavements
Parking facilities
Cleaning green spaces
Grass cutting and shrub maintenance
Looking after empty / neglected buildings
Traffic calming
Something else
51%
46%
39%
35%
30%
25%
25%
20%
20%
Taking action on anti-social behaviour
Dealing with dog fouling/nuisance
Promoting respect and consideration
Social activities / facilities for children
Help for tenants to maintain their gardens
Community facilities
Dealing with vandalism and graffiti
Social activities / facilities for adults
Taking action so tenants look after their gardens
Neighbourhood priorities
Base: All respondents giving an answer (2,201) Q11b. And which would be your top 3 priorities?
Source: Ipsos MORI
Living & Working
Tenant issues
25%
21%
12%
43%
45%
40%
14%
19%
23%
11%
9%
16%
7%
5%
9%
Your health (3799)
Your overall life (3803)
Your financial circumstances (3757)
Base: All respondents giving an answer Q8a. Overall, how satisfied or dissatisfied are you with the following?
Source: Ipsos MORI
NegativeNeutralPositive
Part time job, 9%
Doing something else, 2%
Self employed , 2%
Government supported training,
1%
Full time job, 18%
Permanently sick / disabled, 23%
Unemployed and available for work,
12%
Full-time education, 2%
Looking after family / home, 9%
Wholly retired from work, 22%
Economic activity
Base: All respondents giving an answer (3,836) Q13a. How would you describe yourself?
Source: Ipsos MORI
Financial exclusion
Most (85%) have a bank account (68%) or savings account (28%)
20% have a loan – mainly a credit card 8% have an unregulated loan
40% had insufficient income to cover cost of living
64%
44%
38%
36%
33%
19%
18%
13%
10%
6%
5%
2%
2%
2%
Cost of decorating when moving
Cost of carpets when moving
Best deals on gas and electric
Help/advice on housing / welfare benefits
Cost of white goods
Cost of essential furniture
Affordable contents insurance
Budgeting/managing your money
Affordable second hand furniture
Affordable credit or loan options
Cost of basic electrical goods
Advice on bank accounts
Advice on savings accounts
Other
Financial support priorities
Base: All respondents giving an answer (2,473) Q6b. And which would be your top 3 services you would like us to offer?
Source: Ipsos MORI
86%
81%
76%
76%
69%
62%
57%
Advice about what help/support isavailable (3545)
Help/support from other agencies (3431)
Adaptations to existing home (3431)
Help/support from family/friends (3476)
Move near family or friends (3328)
Family/friends able to move nearer (3283)
Move to specialist accommodation (3294)
% important
Independent living
Base: All respondents giving an answer (Q12b. Whether or not you currently have difficulties living independently, how important or not are the following to you?
Source: Ipsos MORI
Involvement
53%
59%
75%RBH is good atkeeping tenants
informed
Satisfaction withopportunities to take
part
Satisfaction thatviews are taken into
account
Involving tenants
Base: All tenants answering (4,139), Jan-Feb 2011Source: Ipsos MORI
6%
39%
55%
Getting involved
Yes, I’m interested in being involved
Yes, I’m already involved
Not interested
Base: All respondents giving an answer (3,883) Q4b. Would you be interested in having more opportunities to have a say in how we should be improving your home, your neighbourhood and the services you receive?
Source: Ipsos MORI
9%9%
17%17%16%
67%32%
30%16%
13%
3%
Join a working group
Joining the RBH Involve Consultation Club
Attend a discussion group
Attend a drop in session
Through a Tenants Association
Post
Phone
Text
Facebook, Twitter or other social networking sites
Other
How to get involved
Base: All respondents giving an answer who are / want to be involved (1,498) Q4c. If ‘Yes’, how would you like to have a say?
Source: Ipsos MORI
Future Priorities
66%
59%
41%
40%
25%
16%
14%
10%
9%
6%
Service priorities
Base: All respondents giving an answer (2,419) Q2b. And which would be your top 3 priorities?
Source: Ipsos MORI
Improvements to properties
Enforcing tenancy conditions / ASB
Dealing with enquiries
Enforcing tenancy conditions / neglect
Help/support for rent arrears
Assistance moving to a larger property
Help and support for fuel debts
Help and support for other debts
Assistance with moving to a smaller property
Other
MORI conclusions
High levels of satisfaction with RBH overall, repairs service and keeping tenants informed.
The priorities for tenants are ensuring warm and secure homes.
Tenants perceive more problems with the neighbourhoods and tackling anti-social behaviour is a key priority for improvement
A significant proportion of tenants who want more involvement
Issues around long-term unemployment and the resulting financial hardship caused are a concern.
…. & for RBH ….
Your Home Repairs, double glazing, insulation, future maintenance
Your Neighbourhood Environment, anti-social behaviour
Living and Working Supporting older tenants, support for work and training, financial hardship, jobs and
apprenticeships
Your Involvement Volunteering, how we engage, new ways of being involved
WorkshopsWorkshops
• Issues forIssues for • Your home, Your home,
• Your neighbourhood, Your neighbourhood,
• Living & working, Living & working,
• Your involvementYour involvement
• Which issues are your priorities for the future. Which issues are your priorities for the future.
• What can we do to tackle issues?What can we do to tackle issues?