Download - Your Professional Workstyle Appreciating diverse workstyles and keeping your Teams productive!
Your Professional “Workstyle”
Appreciating diverse workstyles and keeping your Teams
productive!
Objectives• Identify your work-related communication style
and how others perceive you
• Recognize the characteristics of the four “workstyle styles”
• Apply strategies to improve communication within your teams
Your Personal ProfileAdapted from materials presented at the IHI International Conference in Orlando Florida, 2002 by Jean Penny and Diane Miller
1. Be honest with yourself…not how you would like to be.…but how you are
2. Focus on how you are in the work environment…..NOT home
3. You have to pick ONE of the four in each set
a. ____Competitive
b. ____Joyful
c. ____Considerate
d. ____Harmonious
a. ____Tries new ideas
b. ____Optimistic
c. ____Wants to please
d. ____Respectful
a. ____Will power
b. ____Open-minded
c. ____Cheerful
d. ____Obliging
a. ____Daring
b. ____Expressive
c. ____Satisfied
d. ____Diplomatic
a. ____Powerful
b. ____Good Mixer
c. ____Easy on others
d. ____Organized
a. ____Restless
b. ____Popular
c. ____Neighborly
d. ____Abides by rules
a. ____Unconquerable
b. ____Playful
c. ____Obedient
d. ____Fussy
a. ____Self-reliant
b. ____Fun-loving
c. ____Patient
d. ____Soft-spoken
a. ____Bold
b. ____Charming
c. ____Loyal
d. ____Easily led
a. ____Outspoken
b. ____Companionable
c. ____Restrained
d. ____Accurate
a. ____Brave
b. ____Inspiring
c. ____Submissive
d. ____Timid
a. ____Nervy
b. ____Jovial
c. ____Even-tempered
d. ____Precise
Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.
Your Personal ProfileAdapted from materials presented at the IHI International Conference in Orlando Florida, 2002 by Jean Penny and Diane Miller
a. ____Stubborn
b. ____Attractive
c. ____Sweet
d. ____Avoid
a. ____Decisive
b. ____Talkative
c. ____Controlled
d. ____Conventional
a. ____Positive
b. ____Trusting
c. ____Contented
d. ____Peaceful
a. ____Takes risks
b. ____Warm
c. ____Willing to help
d. ____Not extreme
a. ____Argumentative
b. ____Light-hearted
c. ____Nonchalant
d. ____Adaptable
a. ____Original
b. ____Persuasive
c. ____Gentle
d. ____Humble
a. ____Determined
b. ____Convincing
c. ____Good-natured
d. ____Cautious
a. ____Persistent
b. ____Lively
c. ____Generous
d. ____Well-disciplined
a. ____Forceful
b. ____Admirable
c. ____Kind
d. ____Non-resisting
a. ____Assertive
b. ____Confident
c. ____Sympathetic
d. ____Tolerant
a. ____Aggressive
b. ____Life-of-the-party
c. ____Easily fooled
d. ____Uncertain
a. ____Eager
b. ____High-spirited
c. ____Willing
d. ____Agreeable
Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.
1. Be honest with yourself…not how you would like to be.…but how you are
2. Focus on how you are in the work environment…..NOT home
3. You have to pick ONE of the four in each set
Scoring your Personal Profile
a =
b =
c =
d =
1. Count the number of “a”s that you marked. Write that number in the Tally Box marked “a”. Do the same with letters b,c,d.
2. On the a scale, draw a line through the number on the bar graph that corresponds with your total number of “a”s. That forms the end line of your bar graph.
3. Shade in the space in the “a” bar graph, up to your end line
4. Do the same for b,c,d. The total of a,b,c,d, should =24.
5. The longest bar is you predominant style.
Tally Box
0 1 2 3 4 5 6 7 8 9 10 11 12 14 16 18
0 1 2 3 4 5 6 7 8 9 10 11 12 14 16
0 1 2 3 4 5 6 7 8 9 10 12 14 16
0 1 2 3 4 5 6 7 8 9 10 12 14
Activity…………
Break up into groups based on your most predominate category:
A, B, C, or D
Within your group:
•Name two things you like best about working in teams
•Name two things you like least about working in teams
Collaborate with your group to write a slogan or draw a picture that represents your work style
Inner qualities or traits
Observable Behavior Your reaction: feelings,
judgments
Honest Loud Quite I like him
Motivated Facially Facially Animated controlled
She interests me
Interested Inflected Monotonespeech speech
He seems nice
Hypocritical Direct eye Indirect eye contact Contact
I don’t like her
Intelligent Fast paced Slow paced She bugs me
This model is based on OBSERVABLE behavior, not your perceptions or judgments.
Be objective. In a situation where two or more people are interacting and where observable behavior can be described by an observer and verified by the observations of others.
Low:
Asks
Assertiveness Continuum
High:
Tells
Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.
Behavioral clues:
Pace of speech
Quantity of speech
Volume of speech
Hand motions
Body posture
Eye contact
Less responsive:
Controls Emotions
Responsiveness
Continuum
More responsive:
Emotes
Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.
Behavioral clues:
Emotion in voice
Topics of conversation
Descriptive
Hand motions
Body posture
Facial expression
Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective
Performance”.
Low responsiveness
High responsiveness
High Assertive
Low
Assertive
Assertiveness + Responsiveness = Work Style
Driver (a)
Expressive (b)
Analytical (d)
Amiable (c)
The Driver: Action OrientedPerceived positively as:
Decisive Independent Practical Determined Efficient Assertive Risk taker Problem solver Direct
Perceived negatively as: Pushy One man/woman show Tough Demanding An agitator Cuts corners Insensitive
Materials adapted with verbal permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center
From IHI International Conference in Orlando 2002
Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.
The Expressive: Intuition OrientedPerceived positively as:
Verbal Inspiring Ambitious Enthusiastic Energetic Confident Friendly Influential
Perceived negatively as: A talker Overly dramatic Impulsive Undisciplined Excitable Egotistical Flaky Manipulating
Materials adapted with verbal permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center
From IHI International Conference in Orlando 2002
Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.
The Amiable: Relationship Oriented
Perceived positively as: Patient Respectful Willing Agreeable Dependable Concerned Relaxed Organized Empathetic
Perceived negatively as: Hesitant Wishy Washy Pliant Conforming Dependent Unsure Laid back
Materials adapted with verbal permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center
From IHI International Conference in Orlando 2002
Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.
The Analytical: Thinking Oriented
Perceived positively as: Industrious Persistent Serious Orderly Organized Cautious
Perceived negatively as: Critical Picky Moralistic Stuffy Stubborn Indecisive
Materials adapted with verbal permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center
From IHI International Conference in Orlando 2002
Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.
(Primary Effort)
Works quickly and alone
(Secondary Effort)
Impresses others with individual effort
Behavior directed toward achievement in an interpersonal setting
Behavior directed toward acceptance in an interpersonal setting
(Primary Effort)
Works carefully and alone
(Secondary Effort)
Impresses others with precision and
knowledge
(Secondary Effort)
Works quickly and with others
(Primary Effort)
Impresses others as exciting member
of the group
(Secondary Effort)
Works slowly and with team
(Primary Effort)
Gets along as integral member of
the group
Driver Analytical Expressive Amiable
Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.
Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective
Performance”.
Low responsiveness
High responsiveness
High Assertive
Low
Assertive
Back-up Mode
Driver
Expressive
Analytical
Amiable
Back-up behavior: Autocratic
Back-up behavior: Attack
Back-up behavior: Acquiesce
Back-up behavior: Avoid
How to Work Better with Other Styles…..the key is versatility!
When working with analytical:
•Tell HOW first
•Provide data (graphs, stats etc)
•List pros and cons
•Be accurate, logical
•Give them time
•Provide deadlines
•Don’t rush or surprise
When working with Driver:
•Tell WHAT first
•Keep faced paced (efficient)
•Don’t waste time (get to the point!)
•Be businesslike
•Give them choices (allows them to control
•Talk results
When working with Amiable:
•Tell WHY first
•Use friendly tone of voice, lots of eye contact
•Ask vs. tell them
•Draw out their opinions
•Explore personal life
•Define expectations
•Strive for harmony
•Avoid deciding everything for them
When working with Expressive:
•Tell WHO first
•Keep it fast paced, direct eye contact
•Be enthusiastic, allow for fun
•Support creativity, intuition
•Talk about the big picture, (not the details)
•Handle the details for them
•Value feelings and opinions
•Be flexible
Materials adapted with permission from Diane Miller, Director of
Organizational Development at Virginia Mason Medical Center
From IHI International Conference in Orlando 2002
“Growth Actions” to improve your versatility
If you are an Analytical:
•Declare, take a stand, make a decision
•Show emotional support for the feelings of others
•Show some excitement and involvement in a relationship
•Talk personally with people about their ideas, not dwell strictly on technical and abstract subjects
If you are a Driver:
•LISTEN
•Build cooperation into work relationships, talk about other people’s ideas
•Avoid the temptation to answer every question immediately
•Learn to make social small-talk!
If you are an Amiable:
•Initiate action, provide some direction and stick to goals and objectives
•Limit the extent to which you pull others into your personal matters
•Keep communication more in line with business manners
If you are an Expressive:
•Check, slow down enough to consider the facts and feelings of others
•Center conversation less on self
•Tone down emotional reactions by presenting factual information and assist in defining goals
•Talk more slowly and less during stressful situations
Materials adapted with permission from Diane Miller, Director of
Organizational Development at Virginia Mason Medical Center
From IHI International Conference in Orlando 2002
Assumptions About Personal Styles From: http://www.engr.washington.edu/lead/
1. There is no best or worst style.
2. There are no pure styles.
3. Behavior style does not explain the whole person
4. Much of the population is different than you are.
5. We all have goals we hope to attain and results we wish to achieve.