Download - ZultysVOIP
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the right choice
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Incorporated in 1985Over 3500 InstallationsOffering Voice and Data SolutionsVOIP Phone SystemsDigital PBX SystemsVoice & Data Cabling
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Why we chose Zultys Technologies:Rock Solid PerformanceWork from anywhere Integrated conference bridge (MXconference)Blackberry Integration (MXmobile)Web Conferencing and Desktop Sharing (MXmeeting)Multiple Platform Integration: PC, MAC OSX, LinuxCompetitive AdvantageEase of UseUpgrade Capabilities
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Company Overview:Company Overview:Company Video
MXIE Video
The above links are to YouTube. If you do not have internet access they will not work.
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Call Controller Voice Mail Unified Messaging Fax Server ACD (Inbound Call Center) Soft Phone Call Detail Reporting Call Record Teleworker Support Presence Find me Follow Me Chat & Instant Message Cell Phone Twinning Advanced CTI Conferencing SIP, T1, PRI, Analog Trunk NAT/SIP Traversal (Wan / LAN) Make ANY phone an extension Remote Phones do NOT require VPN
ALL IN 1 box !ALL IN 1 box !
ZULTYS AT A GLANCE:
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How are we different ?
All in One Solution/box (highly integrated applications in 1 single 2U Rackmountable Linux based Appliance)
No External Servers required/needed Based on Open Standards (SIP) end to end Easy to expand to 10,000 users Easy to configure & deploy Works with XP, Vista (32 and 64 Bit), MAC and
Linux workstations Extremely feature rich
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Zultys picks up massive awards in:2003, 2004, 2005, 2006, 2007,2008
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Product Advantage: SIP !!! Multiple Platform Integration: PC, MAC OSX,
Linux Based on Open Industry Standards (SIP) SIP is the ONLY RATIFIED STANDARD OF
TELEPHONY TODAY ! Uses SIP Trunks, SIP Phones, SIP Software,
Etc… (Also uses T1, E1, PRI, Analog Trunks) EASILY Scalable to 10,000 phones SIP is where EVERY Phone Manufacturer
WILL be in a few years. Zultys is here TODAY !
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MX250: SIP Protocol !What’s the buzz ?
Calls transfer to users not to Phones, desks or Ports
SIP addresses like email addresses: SIP:[email protected]
Users can receive calls at any IP phone (local or remote) using binding
Use ANY SIP Phone (Polycom, Aastra, etc…) Log Multiple users on same IP phone Log users on Multiple IP phones Maintain separate voice mail, extensions, presence
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Enterprise IP Telephony Solutions
IP Telephones
Enterprise Media eXchange - IP PBX Systems
Ethernet Switch & Power Systems
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Hardware Platform – MX250
The details …• 250 users in one box consume only 2 RU’s of rack space
• Stack 4 boxes for up to 1,000 users in 8 RU’s of rack space (called “MXcluster”)• N+1 Redundancy option (1+1, 2+1, and 4+1)
Available Interface CardsAny combination to 60 channels per MX250 box
Analog Exchange - FXO 8Analog Subscriber - FXS 8 Basic Rate ISDN - BRI 4E1/T1 Primary Rate – PCM** Each PCM has 2 circuits* Up to 8 E1/T1 in MXcluster
Removable FanTray
AC & DC Power inputs
Status LED
indicators
Dual 10/100 Ethernet
ports
2 on-board
FXS ports
RAID-1 Disk
Mirroring
Music & Paging ports
3 Telco Interface
Slots
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The MX250Media Xchange 2U Rack Mountable VOIP SIP PBX Up to 250 Users in 1 Box (expandable to 10,000 Users by
networking 32 MX250) 400 Hours of Voice Mail and 24 Ports Per MX250 2 FXS Analog Ports for Fax Machines, Modems, etc… 3 blank Slots (allows you to add T1/E, FX/S or FX/O Cards) Call Detail Reporting Built-in (at no additional cost) Optional client Software available (MXIE: Media Xchange
Interface for End-Users) for PC, MAC OSX & Linux Optional Fax Server (Termination, Origination and Storage) Optional 2 way Call Recording Instant Messaging & Chat when you purchase MXIE Client
licenses Integration with Outlook and Microsoft Exchange
AC & DC Power inputs
2 x FXS ports
Dual 10/100 Ethernet ports
3 x Telco Interface Slots
RAID-1 Disk Mirroring
Music & Paging ports
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MX 250 (Continued) Up to Three 8 port analog CO Cards (24 Lines) Up to 2 Dual T1/PRI Cards per MX250 for a maximum
capacity of 60 Trunks per MX250 Administer System from ANY PC (local or remote) Optional DHCP Server, Firewall and NAT The MX250 runs on secure & hardened Linux not
Windoze Optional RAID 1 (Dual Mirrored Drives) w/ simple swap Optional Battery Backup (up to 8 Hours with 24
phones) MOH and Paging ports are built-in
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MX250 Continued
Unified Messaging with MXIE (included) Basic ACD comes with MXIE (included) Optional Advanced ACD (aka Inbound Call
Center) that adds real time monitoring & reporting
Accounting Code Enforcement included Licensed for 60 SIP Trunks out of the box !
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High Availability Features Power Failover: AC to Battery Failover with syslog
reporting when coupled with our optional BPS-12 CO Failover: If the MX250 fails, we fail your first 2 lines
to the 2 built-in FX/S Ports. Drive Failover: Should 1 drive fail, the optional
redundant RAID drive takes over automatically Fan Failover: MX250 has 2 fans in the box. Should
1 fan fail, the other is enough to cool the system Clock Failover: Internal battery for real time clock T1/PRI Failover: Redirect the PRI to the live MX250
automatically with our Optional XRS-12 LAN Failover: Dual LAN Ports built-in Unit Failover: Clusters for redundancy
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BPS12 – Integrated Battery Backup LED shows System Status (fully integrated)
3U only and 19” Rack mountable Only Weighs 69 Pounds 48 Volt DC Output On-Line (not switched) 8 Hours Backup WITH Switch + 24 Phones 3 Hours Backup WITH Switch + 48 Phones MX250 shuts down gracefully when batteries discharge
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MX250 – Optional Fax Termination Internal fax server option
MX250: up to 16 ports MX30: up to 4 ports
Receive and Send Faxes from/to Desktop DIDs for any number of users or groups
(w/ PRI) Faxes appear in MXIE
same interface as voice mail Eliminate paper fax machines Customized cover page
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Call Recording (MX250)
Fully integrated call recording Requires no external equipment On-demand
Controlled via record button in MXIE Complete call recorded regardless of when
Record button is pressed Recordings delivered to MXIE inbox
Continuous Recording Record all calls based on profile settings Search recordings by Caller, Called Party,
Date etc 160 hours storage capacity on MX250 Archiving option to increase storage
Record up to 60 simultaneous calls
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Archiving Option “Regular” Call Record license gives you:
160 hours storage capacity Ability to record up to 60 simultaneous calls
The optional Archive license give you all that, plus Automatic export to a separate database The ability to capture system activity for any
time period Archival of voice messages, recordings, IM
sessions, configuration files, and call logs for everyone in the system
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Flexible Extensions
User can log on anywhere in network “Extension: belongs to User, not to a socket on wall User can be reached via user number regardless of
location Users can receive calls at any IP phone, by binding
to a device Multiple users on same IP phone
Four registrations per user licenseallows transparent sharing of IP phonesseparate voice mail, extension #, presence
Flexible numbering using 2-8 digit extension numbers
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MX250: 100% GUI Administration Multiple administrators
Assign Different rights to Administrators
Provision and configure System settings Users and devices Voice mail Auto attendant Dial plan Routing and switching NAT and firewall ACD (basic and Advanced) Fax Origination & Termination
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LANLAN
Broadband Internet
MX250
Analog Trunks
Analog Trunks
ISPISP 10/100 PoE QOS Managed Switch
MX250: Connects to Analog lines, PRI, T1, E1, SIP and more
SIPSIP
DualT1/PRI
DualT1/PRI
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Deployment or Move Simplicity
IP network
TelcoISDN / PSTN
TelcoISDN / PSTN
Only 3 cables required
Power
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Connectivity Everywhere
Internet
PSTN
On the Road
Main Office Home Office
Branch Office
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MX250 – Secure : end to end
Secure internal or external conversations
Secure conversations end to endSecure retrieval of voice mailGreat for HIPAA and SOX compliance
128 bit AES encryptionNegligible time to encrypt or
decrypt
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MX250 – Compression
60 channels of G.729 compression
Used only external to the enterprise
Takes speech 84 kb/s down to 24 kb/s with Codecs
Ideal for office to office or office to remote worker
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POWER OUT OF THE BOX !!!!Integrated w/ no need for servers
All functions:MX250
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0 Effort Adds, Moves, & Changes(Reduces cost – enhances ROI) Easy to add users
Add or delete a single user in seconds Just unplug and plug Or Login from a different location TO a phone
When users relocate Carry their phone to the new location 0 intervention from administrator
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MX Meeting
Audio Conferencing, Remote Support, Seminars, Interactive and Remote access to your own PC
4 Models: M200, M500, M800 and M1000 M200: ships with 2 meeting rooms & 10 concurrent
users. Expands 4 Meeting rooms and 20 users M500: ships with 5 meeting rooms & 20 concurrent
users. Expands to 20 meeting rooms and 100 users M800: ships with 25 meeting rooms & 100
concurrent users. Expands to 50 meeting rooms and 200 users
M1000: ships with 50 meeting rooms & 200 concurrent users. Expands to 200 meeting rooms and 2000 users
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Zultys 5xi Series
57i
57i CT
Fu
nct
ion
alit
ies
Price
55i
53e
2x1 536M/560
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Zultys 2 x 1 Quantity (150) The ZIP 2x2 is the best value for features. It
provides two LAN ports, two call appearances, a backlit graphical LCD, three-way conferencing, full-duplex speakerphone, encryption, power over Ethernet, multi-language menus, custom ringtones, multiple user login, QoS, DND, call forwarding, mute, and redial.
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Zultys 55i 6 softkeys
Programmable up to 20 functions 6 programmable keys Graphical LCD screen
144 x 75 pixels White LED backlight Full-duplex speakerphone Dual 10/100 Ethernet ports Headset support (modular
connector) Up to 9 lines support
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Zultys 57i Largest Zultys Phone display 12 softkeys
6 static programmable up to 10 functions
6 context sensitive programmable up to 20 functions
Graphical LCD screen (paperless) 144 x 128 pixels
White LED backlight Full-duplex speakerphone Dual 10/100 switched Ethernet
ports Headset support (modular
connector) Up to 9 lines support
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Zultys 57i CT Physical Attributes DECT Technology for clarity
No wireless infrastructure required (Built-in Antenna and Transceiver)
Does not step on your Wi-Fi
PoE and AC Adapter included
2 Port 10/100 built-in
Large 5 Line Backlit LCD Screen
12 Buttons
Cordless Handset Features:
Talk/Hold button, Mute, Redial, Menu
Message Waiting Lamp
Headset Connector
Vibrating Alerter
Charging Cradle & AC Adapter
Belt Clip
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Expansion Modules for 5zi Phones
Model 536M
560M
51i 53i 55i 57i 57i CT
FlexibilityFlexibility• Expansion modules support, scalable up
to 3 modules per phone• Modules can be combined
560M536M
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ZIP 536M & ZIP 560M Consoles 560M
60 programmable keys (3 pages of 20) LED per button LCD labeling Supported on 55i, 57i, 57i CT Up to 3 modules per phone AC or PoE power
536M 36 programmable keys LED per button Paper labels Supported on 53i, 55i, 57i, 57i CT Up to 3 modules per phone AC or PoE power
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Zultys Phone Strengths 6 different phones.
Price, Quality and Selection. Aastra’s IP and SIP DSS Consoles
Reliable Mobility DECT (not Wi-Fi) for Personal and Enterprise
Roaming
XML Deliver content or advanced applications to the
phone Customize Look & Feel to suit
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PC or MAC OSX Client:Media EXchange Interface for End Users (MXIE) Computer Telephony
Integration Single login:
User, Operator, or ACD agent Make, answer, terminate,
and transfer calls Voice mail (Unified
Messaging), Fax (optional), IM, chat, presence
Outlook Address Book Synch
Runs on Windows, MAC and Linux Clients
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MXIE (Media Exchange Interface) Local & Private Speed
Dial Dynamic Call Routing Find me Follow me Voice Mail Interface Optional Fax Interface 16 Call Appearance Screen pops for in-calls Instant Message Call Hold, XFR, Park, PU
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Mobility Features (1) Find Me, Follow Me: This feature allows four devices to be called for any incoming call.
A user can implement call handling rules to forward or steer incoming calls to multiple devices and locations simultaneously – another SIP phone, a PSTN or PLMN device -- so they’ll never be out of touch.
• Specify multiple search rules (4 x 4 contact points)
• Accept or reject offered call
Maintain a single voice mail box. This feature can be transparent to the caller, or they may be kept informed of their call progress.
Supports Twinning scenario [Number *]
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Mobility Features (2) MXconnect: This new feature allows any phone with a direct access dial number to be designated within MXIE as your primary device, extending your corporate office environment to *any* device.
You can log into the MXIE presence agent and designate any phone – SIP, PSTN or PLMN, as your primary phoneInitiate call from MXIE – MX dials the bound device, save on phone bill.ACD agents can work remotely on any phone
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Mobility Features (3) Presence Notes: This allows a user to attach a short note to their presence status indicator (Twitter for MXIE!)
Additional status information such as back from lunch ETA, availability times, etc.
Persists when MXIE is exited
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Mobility Features (4)
System Number of Find Me, Follow me Supported Devices
Find Me/Follow Me Call progress announcement
Bind to PSTN or PLMN device
Presence Notes
Zultys 4 Y Y Y
Avaya 3 N N N
ShoreTel 2 N N N
Mobility Features Comparison
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Microsoft Exchange
Microsoft Exchange 2000/03/07 integration allows voice mail synchronization New messages Saved messages Deleted messages
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Presence and IM
Presence Server Integrated with call handling Improved employee efficiency
Instant Messaging Get answers whilst on a call More efficient than email Operates across multiple sites Secure within the enterprise Public IM Connectivity
• (Yahoo / MSN / ICQ / Jabber)
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Instant Messaging is available to external services*
*This feature requires either local or external Jabber service and MXIE
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MXIE: Conditional and TRUE Find me Follow me Divert calls based on:
Date Time Presence Caller ID Holidays
Divert calls to Voice Mail Mobile phone Another extension Home or other
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Call Handling Rules/ Presence based Voice Mail greetings
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MXIE: Operators
No special equipment required operators can be located anywhere
Can see presence of everyoneinstantly check availability for calls
Minimize trainingdrag and drop calls with mouse10 key mode only
Multiple groupsskill based routing can have different DID for each group
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MXIE: Soft Phone
Soft Phone INCLUDED with MXIE Place and receive Calls from
anywhere QoS Maintained over 802.11a/b/g Only on PCs for now 3rd Party supported on MAC & Linux
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Call put on Hold by MXIE can be retrieved via phone and vice versa- Answer call from MXIE
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MXIE: Optional ICC Call queuing with music on hold Dedicated voice and fax mailbox Queue announcements
Position in queue Expected wait time Play customized messages to callers
Overflow options to maximize customer service View Presence of other agents
IM product champion whilst on call Auto logout unresponsive agents
Prompt for Call Back number Multiple groups
Multiple agents Skills based routing
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Inbound Call Center Enhanced functionality for
demanding call centre environments additional call overflow options customizable Wallboard
Supervisors real-time group and agent statistics monitor queue and prioritize calls
Agents queue and callback monitor
Call recording included (MX250)
on demand by agent / supervisor continuously record all call centre calls
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Operator, ACD and Hunt Groups have three ringing options Least Busy Ring All Round Robin
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Music on Hold and Queue Announcements available for all Call Groups
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Quit queue options added for Groups
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MX250 – Optional Inbound Call Center (also called Advanced ACD) Licensed by Named users Queue management for up to 60
agents per MX250 Queue overflow Custom prompts, messages Automatic log off of unresponsive
agents Real time supervisory monitors Call recording built-in Supervisor license included
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More Queue Announcement Options
Configurable Ring Back period5 x While in Queue MessagesMore flexible settings for “Position” & “Wait Time” messages
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Call Groups- Can Record all inbound calls or Record on Demand
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Automated Attendant Comprehensive feature set includes
Dial-by-Name directory Change language Prompt callers for input Record input to CDR database Interactive Graphical editor Text-to-Speech announcement creation
Flexible Scheduling Time of day Day of week Date range Holidays
Industry standard Voice XML
Thank you for calling
Press 1 for Sales
Press 2 for Support
Press 3 for Accounts
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Evolution of Phone Technology
TDM (Legacy) Hybrids (NEC, Avaya, Nortel)… obsolete
technology – NOT compatible with SIP VoIP: converged, but no standards (you
can not connect a Cisco VoIP and a 3COM VoIP)
SIP: the 1st and ONLY STANDARD OF TELEPHONY – now FULLY RATIFIED
Zultys: the 1st to deploy a SIP IP PBX with that many features
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Advanced Automated Attendant (IVR) Interact with external Databases
Flexible & Open web based interface (PHP / Perl / ASP)
Industry standard Text-to-Speech interface
Real-time conversion of text Applications include
Account balance checks Booking a taxi Self service order checking Automated information services (Weather / Movies / Rental Properties) Fax on demand
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MXgroup – Multi-site Single virtual IP-PBX across all sites 100% local site survivability Presence & IM across all sites Roam between locations Distributed Call Control Distributed Voice Mail Toll-bypass &
Inter-site calls over WAN Centralised management The functionality of a centralised call control
product with the 100% survivability of Zultys’ unique Distributed Architecture
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SIP: Return on Investment
Open Standard & embraced worldwide Provide CHOICE in additional Equipment Pure IP, converged Systems 1 Wire to the desktop – cuts down on wiring No more tracing wires and big ugly cabinets Provides native PC, MAC and Linux Integration Quick deployment in main and remote locations 0 effort Moves adds changes Upgrades and maintains on LAN Easily Interconnects branch offices and remote
workers
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SIP: Return on Investment Increase productivity amongst Employees
(Chat, Presence, Fax to the desktop….) 0 Toll between offices Reduce Maintenance cost Centralized Administration to 100% of the
functions 0 effort Moves Open Standards allows less expensive
equipment to be added Outstanding Call handling – Connect to
users ANYWHERE ANYTIME
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IVR – Call Attached Data Deliver call specific data to Agents / Users Maintained from Cradle to Grave Displayed via Screen Pop to agent Delivered via TAPI to external applications Examples of Call Attached Data
Callers account number Callers preferred language Call priority Agent assignment Callers phone number (CLI) Customized variables
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Zultys brings Next Generation Benefits Connectivity everywhere
Remote workers Branch to branch
Productivity Instant messaging and presence Computer telephony integration of calls, fax, and
voice mail Streamline provisioning and configuration Easy to use – Easy to deploy
Accessibility SIP gives more choice in devices and applications Open standards makes sourcing products easier Easy deployment and maintenance
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CRM Integration Open TAPI interface to make and receive calls Works with 3rd party CRM applications
OutlookMaximizerACT!
Available to Windows MXIE users
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PTI Communications and
Zultys Announce New Features with Release 5.2
MXconference
MXmobile
MX30 Call Record
On Hook Call Announce
Provisioning Wizard
Dial Plan Enhancements
Enhancements….
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MXconference
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MXconference™ Overview The MXconference™ private audio bridge
service is a software feature for Zultys’ IP PBXs
Eliminates the need for costly pay-as-you go subscription-based conference services
Requires no additional hardware. The optional MXconference feature is activated
by licensing
Only pay for what you need, and easily scaleable
Make as many conference calls as you need Launched and managed from MXIE or handset
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MXconference FeaturesLaunched via MXIE
Interface with MXmeeting (MXmeeting 4.0 or higher) Support for Ad-hoc and Scheduled Conferences Support for Open Conference Ability to assign extensions as dedicated conference rooms
Ability for participants to join until the limit of available concurrent licenses is exhausted
No password required
Schedule conference using intuitive scheduling GUI Customizable invite template Auto-creation of Outlook Calendar event
Invite Attendees by an Outlook invite or via MXIE Instant Message
Conference ID provided to conference owner List of participants presented to conference owner Ability to add ringing, active or calls on-hold to a conference Ability to disconnect specific participants from the conference
1/8/10
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MXIE Conferencing Options MXconference – schedule a conference Launch ad-hoc MXconference sessions and
convert existing calls to a MXconference sessions
Launch MXmeeting through new menu options
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MXconference
List of existing conferences
List of existing conferences
Scheduling GUI
Click to Schedule a
new MXconference
session
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MXconference + MXmeeting: A powerful solution!
1/8/10
If you choose “Web Collaboration” it will assign the same conference ID to both the MXmeeting session AND the MXconference audio bridge ID, making it easier to arrange your collaborative web meetings.
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You can invite attendees via email or IM
1/8/10
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Ad-hoc ConferenceWhen a call is in progress, this
call can be converted to a conference immediately by:
1. Click the conference buttonor
2. Right click and click on create conference
Either way – you would be able to convert a call in progress into a conference.
1/8/10
MXconference
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MXmobile
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MXmobile™ Overview Brings award-winning UC
client to the mobile space MXIE for your Mobile!
Extends Zultys into new markets
Mobile workforce, sales teams, mobile managers/executives
Cost effective differentiating feature
Best price and features
Leverages well known BlackBerry brand
Simple user interface MXIE-like controls for BlackBerry
1/8/10
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MXmobile Features Single number contact Corporate directory & extension
dialing Caller Privacy: Outgoing Calls
initiated from MX Realtime Presence update, status
& presence notes Instant Messaging Call back Least cost routing Call alerts & caller ID Call logs and history Uses the GSM/CDMA for voice Uses data channel for call control
and data exchange All BlackBerry’s 4.2 and later
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MXmobile options
1/8/10
MXmobile calling
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MXmobile Call Log
1/8/10
Instant Messaging Options
Instant Messaging
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MX30 Call Record
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MX30 Call RecordNew One/Essential and SBP-8 will ship with a 2 Port call record License
For existing systems, NOT Free when upgrading to 5.2
Sold in Single Channel Increments, and same SKU as the MX250 (and same Pricing) 90-15370
No more than 4 simultaneous sessions per MX30
Support on Demand recording ONLY (No automatic recording)
Works the same way as the MX250 (when pressing the record button at any time during the conversation, the recording process starts from the beginning of the conversation)
Sold on MX30 with the 4 Gig SSD (Solid State Disk/Flash) . For older systems (with either 2 Gig or Micro-drives), an upgrade to SSD (SKU # 90-20701 –dealer cost $263) is required
Recordings are moved to Mailbox immediately. Mailbox limitations remain the same
48 hours of call recording (shared with voicemail)
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On hook Call Announce
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On Hook Call Announce This feature is initiated by caller Allows a user to speak with another user on the
same MX30/MX250 by dialing the paging server id followed by the extension number or pressing a DSS key that is programmed accordingly
On the receiving handset the call is auto answered and communication will be automatically supported by the speaker phone
Administrator enables / disables on a phone profile basis
1/8/10
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Provisioning WizardAdded to MX Admin to simplify the process of configuring base level parameters such as System Settings, Clock and all installed Interface Cards via a multi-step wizard, followed by a single restart to apply all changes.
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Notify User / Agent when Mailbox is full via a System Instant Message.
The MX System will send an Instant Message to a User each time a voice mail, on demand recording or fax cannot be delivered
Voicemail Enhancement
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Enhancements
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EnhancementsFax receiptVista & Windows 7 Help Screen SupportWindows 7 support for both client and
MXadmin (32 and 64 bit)Foreign user on paging groupsCaller id blocking for outgoing callsSupport for 'Auto log out DND agents'
function when Agent is using a ZIP 5-series IP phone
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Schedule
Release 5.2 General Availability January 15
Zultys Proprietary and Confidential
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“Businesses are looking for flexible solutions like Zultys,’ and since Zultys is open standards SIP and platform agnostic it’s ahead of the game.” Nora Freedman, IDC
“Zultys’ platform experience is about as good as it gets, and shows the power of in collaboration a P2P architecture.” Henry Dewing,
Forrester“Zultys has the features and capabilities that businesses are looking for.” Dave Lemellin, In-Stat
What Industry Analyst Say About Zultys:
“Zultys is absolutely positioned right for its space, and its solutions are well suited for the SMB and the small Enterprise.” Jeff Snyder, Gartner
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the right choice